NetApp FAS series vs Scale Computing HC3 | TrustRadius

What users are saying about

Score 7.4 out of 10

Based on 30 reviews and ratings

Score 9.7 out of 10

Based on 241 reviews and ratings

Pros

It was fairly easy to implement with guided assistance from NetApp.
We haven't had many drive failures.
The pricing was right.

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Verified User

Administrator in Information Technology

Restaurants Company, 10,001+ employees

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Simple solution to managing storage, virtualization and snapshots on one page with not more than 3 clicks
Excellent technical support with support built into the suite for quick access when required by the Scale Computing Technicians.
High performance out of the Flash and Spinning Disks through HyperCore Enhanced Automated Tiering (HEAT)
High availability feature helps in ensuring that there is no single point of failure

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Senior IT, I&C Systems Coordinator

JX Nippon Chemical Texas Inc (JXNCTI)Chemicals, 51-200 employees

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Cons

The unit did go through a lot of hard drives early on. It took them a while to figure out it was a firmware issue. Once that was fixed, it got better.
Firmware should have a "live" update process.
The price point could be better.

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IT Director

Sahadi Fine FoodsRetail, 11-50 employees

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As with everything, I wish the price was a bit cheaper but by comparison to others but it's not bad when compared to similar solutions.
Not that it was needed in my case but the option to have a Scale engineer on site for setup might be nice for some instances.
The scheduling of the setup calls and training could be explained a little better and even possibly a quick overview of how to use the scheduling portion of the customer portal.

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Network Administrator

Insight LightingElectrical/Electronic Manufacturing, 51-200 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

Scale Computing HC3 8.1

Based on 9 answers

Since I have had no issues with downtime; easier management of my cluster and the ability to lower the number of devices in my Infrastructure, I will gladly renew my support contract with Scale Computing HC3 and upgrade my equipment with them when it comes time for it.

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Director of Technology

Systems 24-7Computer Software, 11-50 employees

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Usability

NetApp FAS series 8.0

Based on 1 answer

It does have a really nice and easy to use web interface to do pretty much anything you need with it. It was very simple to configure our volumes and luns and connect them to our VMWare environment using the interface. It has options to rename, shrink, grow, and other things with our luns and volumes. It was nice and easy to read graphs to see where you stand on your storage usage at a glance.

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Verified User

Administrator in Information Technology

Restaurants Company, 10,001+ employees

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Scale Computing HC3 9.0

Based on 6 answers

I was able to learn how to manage this system in minutes. I can go weeks without touching it and never have a problem. If something comes up like an update, I simply get an email notifying me to login and update my Cluster OS.

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Director of Technology

Systems 24-7Computer Software, 11-50 employees

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Reliability and Availability

No score

No answers yet

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Scale Computing HC3 9.1

Based on 1 answer

Never had an outage or an error. Once a hard drive failed, but Scale kept on working flawlessly without interruption.

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Director Of Technology

Sabine Pass ISDEducation Management, 51-200 employees

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Performance

No score

No answers yet

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Scale Computing HC3 9.1

Based on 1 answer

Performance has been just as outstanding as reliability. I have never experienced delays in any aspect of usage.

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Director Of Technology

Sabine Pass ISDEducation Management, 51-200 employees

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Support

NetApp FAS series 2.0

Based on 1 answer

Among the worst support we've ever had. The reason I say this is we had one of our 2 controller boards die completely. They sent a technician out, which was obviously a 3rd-party contracted person, and he didn't know much about NetApp, but was able to swap the board out. He contacted support and handed the phone over to me, and the technician walked me through reassigning disks to the new controller, but he had me assigning the wrong disks, which caused our whole SAN to go down, and we lost connectivity to all our 220+ servers for many hours. It was a complete nightmare. Then this past October out of the blue we get an alert that the controllers have lost high availability. Basically, they aren't communicating with each other. Also, keep in mind these controllers aren't connected to each other via a cable, they are both contained in the same chassis, so it must be a bug. I've been working with support still since then, almost going on 1 year! They constantly miss our calls, ignore my emails/calls, etc. It's very frustrating to deal with.

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Verified User

Administrator in Information Technology

Restaurants Company, 10,001+ employees

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Scale Computing HC3 9.9

Based on 165 answers

We had a lot of interaction with Scale support when we were getting started. Since then, we have only had a few (mostly routine) support issues. Every time, no matter which tech we speak to, we always feel like we are Scale's most important customer. The help we receive is excellent and well-informed. We never get the sense that someone is guessing, and most of the time we receive additional help or insight that increases our knowledge of, and appreciation for, the product. The people at Scale love their product.

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Director Of Technology

Goodell, DeVries, Leech & Dann, LLPLaw Practice, 51-200 employees

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In-Person Training

No score

No answers yet

No answers on this topic

Scale Computing HC3 1.0

Based on 1 answer

I did not do in-person training.

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Director Of Technology

Sabine Pass ISDEducation Management, 51-200 employees

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Online Training

No score

No answers yet

No answers on this topic

Scale Computing HC3 9.1

Based on 1 answer

Because Scale is so simple, the training is just as quick and easy.

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Director Of Technology

Sabine Pass ISDEducation Management, 51-200 employees

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Implementation

No score

No answers yet

No answers on this topic

Scale Computing HC3 9.1

Based on 2 answers

Purchasing the migration service or tool if one has older systems, a large number of servers, or coming from another VM solution would be a great advantage.

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Director Of Technology

Sabine Pass ISDEducation Management, 51-200 employees

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Alternatives Considered

We once relied on EMC and and IBM for storage. Over the years we have transitioned to NetApp for all our storage needs. The main reason we have liked NetApp FAS is due to the many options and standardized management capabilities from one pane of glass. We don't have to buy 3-6 platform solutions to solve 3-5 different problem. We have been able to buy a single solution that is able to solve most if not all our problems. This is a significant operational advantage to our organization.

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Verified User

Director in Information Technology

Hospital & Health Care Company, 11-50 employees

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We chose Scale primarily because it was a completely self contained system. That meant one vendor and one support contract. Researching the different hardware components required for a vm system and multiple vendors of each component quickly got old. And thinking ahead toward maintaining such a system we did not want to deal with the headache of tracking down which component was causing us trouble and then having to prove that to the vendors.

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IT Manager

Tarus Products, Inc.Information Technology and Services, 51-200 employees

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Scalability

No score

No answers yet

No answers on this topic

Scale Computing HC3 9.1

Based on 1 answer

HC3 is one of the best products I have purchased for our district. It is unbelievably reliable to the point that they shoot themselves in the foot on support contracts.

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Director Of Technology

Sabine Pass ISDEducation Management, 51-200 employees

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Return on Investment

Positive impact for bridging information security gaps.
Overall business satisfaction improvements.

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Albert Buendía

IT System Engineer

UriachPharmaceuticals, 501-1000 employees

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The platform saved us 40% at deployment vs. traditional alternative and was a substantially smaller investment that alternative hyper-convergence solutions with similar performance specifications.
We have been able to reduce head-count by one with the HC3 platform in place.
We have been able to eliminate the annual licensing cost associated with VMware which added to the ROI of HC3.

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Marshall Curtis

Director of Information Technology

Compass Housing AllianceNon-Profit Organization Management, 201-500 employees

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Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

—

Entry-level set up fee?

No

NetApp FAS series Editions & Modules

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Additional Pricing Details

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General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Scale Computing HC3 Editions & Modules

Edition

HC1200	$8,500¹
HC1250D	$15,170¹
HC1250	$9,665¹
HC1250DF	$16,750¹
HC5250D	$25,700¹

Per Node

Additional Pricing Details

Pricing shown in U.S. Dollar. Pricing for other regions available on request.

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