What users are saying about
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Top Rated
241 Ratings
30 Ratings
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Score 7.4 out of 100

Scale Computing HC3

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Top Rated
241 Ratings
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Score 9.7 out of 100

Likelihood to Recommend

NetApp FAS series

NetApp FAS is a great platform to solve a large variety of different problems. It is ideal for large organizations that have a variety of different business scenarios and locations. This ability allows global support organizations to have standard tools and methods even in a variety of use cases and site sizes. On the flip side, this flexibility is also sometimes the weakness of the platform. In very specialized use cases/areas such as low latency with flash this can be a detriment. We still seem to use specialty arrays to solve these point requirements.
No photo available

Scale Computing HC3

I think in a smaller environment, Scale provides a great way to get into a virtualized environment. The setup is very simple and it doesn't require significant knowledge of IT infrastructure in order to get up and running. Scale doesn't offer the advanced insight into storage and application resource groups as their competitors do, however it is not designed for advanced users. It is more of a closed box and support handles most requests or issues quickly, but there is not a way for administrators to easily see advanced details of the cluster.
Jeremy Robinson profile photo

Pros

NetApp FAS series

  • It was fairly easy to implement with guided assistance from NetApp.
  • We haven't had many drive failures.
  • The pricing was right.
No photo available

Scale Computing HC3

  • Simple solution to managing storage, virtualization and snapshots on one page with not more than 3 clicks
  • Excellent technical support with support built into the suite for quick access when required by the Scale Computing Technicians.
  • High performance out of the Flash and Spinning Disks through HyperCore Enhanced Automated Tiering (HEAT)
  • High availability feature helps in ensuring that there is no single point of failure
Durgesh Kalya profile photo

Cons

NetApp FAS series

  • The unit did go through a lot of hard drives early on. It took them a while to figure out it was a firmware issue. Once that was fixed, it got better.
  • Firmware should have a "live" update process.
  • The price point could be better.
Vin Campbell profile photo

Scale Computing HC3

  • As with everything, I wish the price was a bit cheaper but by comparison to others but it's not bad when compared to similar solutions.
  • Not that it was needed in my case but the option to have a Scale engineer on site for setup might be nice for some instances.
  • The scheduling of the setup calls and training could be explained a little better and even possibly a quick overview of how to use the scheduling portion of the customer portal.
Tracy Burton profile photo

Likelihood to Renew

NetApp FAS series

No score
No answers yet
No answers on this topic

Scale Computing HC3

Scale Computing HC3 8.1
Based on 9 answers
Since I have had no issues with downtime; easier management of my cluster and the ability to lower the number of devices in my Infrastructure, I will gladly renew my support contract with Scale Computing HC3 and upgrade my equipment with them when it comes time for it.
Brian Dunk profile photo

Usability

NetApp FAS series

NetApp FAS series 8.0
Based on 1 answer
It does have a really nice and easy to use web interface to do pretty much anything you need with it. It was very simple to configure our volumes and luns and connect them to our VMWare environment using the interface. It has options to rename, shrink, grow, and other things with our luns and volumes. It was nice and easy to read graphs to see where you stand on your storage usage at a glance.
No photo available

Scale Computing HC3

Scale Computing HC3 9.0
Based on 6 answers
I was able to learn how to manage this system in minutes. I can go weeks without touching it and never have a problem. If something comes up like an update, I simply get an email notifying me to login and update my Cluster OS.
Brian Dunk profile photo

Reliability and Availability

NetApp FAS series

No score
No answers yet
No answers on this topic

Scale Computing HC3

Scale Computing HC3 9.1
Based on 1 answer
Never had an outage or an error. Once a hard drive failed, but Scale kept on working flawlessly without interruption.
Mark Simmons profile photo

Performance

NetApp FAS series

No score
No answers yet
No answers on this topic

Scale Computing HC3

Scale Computing HC3 9.1
Based on 1 answer
Performance has been just as outstanding as reliability. I have never experienced delays in any aspect of usage.
Mark Simmons profile photo

Support

NetApp FAS series

NetApp FAS series 2.0
Based on 1 answer
Among the worst support we've ever had. The reason I say this is we had one of our 2 controller boards die completely. They sent a technician out, which was obviously a 3rd-party contracted person, and he didn't know much about NetApp, but was able to swap the board out. He contacted support and handed the phone over to me, and the technician walked me through reassigning disks to the new controller, but he had me assigning the wrong disks, which caused our whole SAN to go down, and we lost connectivity to all our 220+ servers for many hours. It was a complete nightmare. Then this past October out of the blue we get an alert that the controllers have lost high availability. Basically, they aren't communicating with each other. Also, keep in mind these controllers aren't connected to each other via a cable, they are both contained in the same chassis, so it must be a bug. I've been working with support still since then, almost going on 1 year! They constantly miss our calls, ignore my emails/calls, etc. It's very frustrating to deal with.
No photo available

Scale Computing HC3

Scale Computing HC3 9.9
Based on 165 answers
We had a lot of interaction with Scale support when we were getting started. Since then, we have only had a few (mostly routine) support issues. Every time, no matter which tech we speak to, we always feel like we are Scale's most important customer. The help we receive is excellent and well-informed. We never get the sense that someone is guessing, and most of the time we receive additional help or insight that increases our knowledge of, and appreciation for, the product. The people at Scale love their product.
David Roden profile photo

In-Person Training

NetApp FAS series

No score
No answers yet
No answers on this topic

Scale Computing HC3

Scale Computing HC3 1.0
Based on 1 answer
I did not do in-person training.
Mark Simmons profile photo

Online Training

NetApp FAS series

No score
No answers yet
No answers on this topic

Scale Computing HC3

Scale Computing HC3 9.1
Based on 1 answer
Because Scale is so simple, the training is just as quick and easy.
Mark Simmons profile photo

Implementation

NetApp FAS series

No score
No answers yet
No answers on this topic

Scale Computing HC3

Scale Computing HC3 9.1
Based on 2 answers
Purchasing the migration service or tool if one has older systems, a large number of servers, or coming from another VM solution would be a great advantage.
Mark Simmons profile photo

Alternatives Considered

NetApp FAS series

We once relied on EMC and and IBM for storage. Over the years we have transitioned to NetApp for all our storage needs. The main reason we have liked NetApp FAS is due to the many options and standardized management capabilities from one pane of glass. We don't have to buy 3-6 platform solutions to solve 3-5 different problem. We have been able to buy a single solution that is able to solve most if not all our problems. This is a significant operational advantage to our organization.
No photo available

Scale Computing HC3

We chose Scale primarily because it was a completely self contained system. That meant one vendor and one support contract. Researching the different hardware components required for a vm system and multiple vendors of each component quickly got old. And thinking ahead toward maintaining such a system we did not want to deal with the headache of tracking down which component was causing us trouble and then having to prove that to the vendors.
Rob Blackburn profile photo

Scalability

NetApp FAS series

No score
No answers yet
No answers on this topic

Scale Computing HC3

Scale Computing HC3 9.1
Based on 1 answer
HC3 is one of the best products I have purchased for our district. It is unbelievably reliable to the point that they shoot themselves in the foot on support contracts.
Mark Simmons profile photo

Return on Investment

NetApp FAS series

  • Positive impact for bridging information security gaps.
  • Overall business satisfaction improvements.
Albert Buendía profile photo

Scale Computing HC3

  • The platform saved us 40% at deployment vs. traditional alternative and was a substantially smaller investment that alternative hyper-convergence solutions with similar performance specifications.
  • We have been able to reduce head-count by one with the HC3 platform in place.
  • We have been able to eliminate the annual licensing cost associated with VMware which added to the ROI of HC3.
Marshall Curtis profile photo

Pricing Details

NetApp FAS series

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NetApp FAS series Editions & Modules

Additional Pricing Details

Scale Computing HC3

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Scale Computing HC3 Editions & Modules

Edition
HC1200$8,5001
HC1250D$15,1701
HC1250$9,6651
HC1250DF$16,7501
HC5250D$25,7001
  1. Per Node
Additional Pricing Details
Pricing shown in U.S. Dollar. Pricing for other regions available on request.

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