What users are saying about
11 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.2 out of 100
Based on 11 reviews and ratings
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 1 reviews and ratings
Feature Set Ratings
Contact Center Software
9.3
Nextiva VoIP Call Center
93%
Presence Inbound
Feature Set Not Supported
N/A
Nextiva VoIP Call Center ranks higher in 13/13 features
Nextiva VoIP Call Center ranks higher in 13/13 features
Agent dashboard
9.0
90%
3 Ratings
N/A
0 Ratings
Validate callers
10.0
100%
3 Ratings
N/A
0 Ratings
Outbound response
9.5
95%
3 Ratings
N/A
0 Ratings
Call forwarding
9.0
90%
3 Ratings
N/A
0 Ratings
Click-to-call (CTC)
8.5
85%
3 Ratings
N/A
0 Ratings
Warm transfer
9.5
95%
3 Ratings
N/A
0 Ratings
Predictive dialing
10.0
100%
2 Ratings
N/A
0 Ratings
Interactive voice response
10.0
100%
2 Ratings
N/A
0 Ratings
REST APIs
9.0
90%
2 Ratings
N/A
0 Ratings
Call scripts
9.0
90%
2 Ratings
N/A
0 Ratings
Call tracking
8.5
85%
3 Ratings
N/A
0 Ratings
Multichannel integration
10.0
100%
2 Ratings
N/A
0 Ratings
CRM software integration
9.0
90%
2 Ratings
N/A
0 Ratings
Workforce Optimization (WFO)
9.5
Nextiva VoIP Call Center
95%
Presence Inbound
Feature Set Not Supported
N/A
Nextiva VoIP Call Center ranks higher in 9/9 features
Nextiva VoIP Call Center ranks higher in 9/9 features
Inbound call routing
9.5
95%
3 Ratings
N/A
0 Ratings
Omnichannel inbound routing
10.0
100%
2 Ratings
N/A
0 Ratings
Recording
9.0
90%
3 Ratings
N/A
0 Ratings
Quality management
9.0
90%
3 Ratings
N/A
0 Ratings
Call analytics
9.0
90%
3 Ratings
N/A
0 Ratings
Historical reporting
10.0
100%
3 Ratings
N/A
0 Ratings
Live reporting
10.0
100%
3 Ratings
N/A
0 Ratings
Customer surveys
9.0
90%
2 Ratings
N/A
0 Ratings
Customer interaction analytics
10.0
100%
2 Ratings
N/A
0 Ratings
Attribute Ratings
- Nextiva VoIP Call Center and Presence Inbound are tied in 1 area: Likelihood to Recommend
Likelihood to Recommend
8.0
Nextiva VoIP Call Center
80%
4 Ratings
8.0
Presence Inbound
80%
1 Rating
Likelihood to Renew
Nextiva VoIP Call Center
N/A
0 Ratings
9.0
Presence Inbound
90%
1 Rating
Support Rating
10.0
Nextiva VoIP Call Center
100%
1 Rating
Presence Inbound
N/A
0 Ratings
Likelihood to Recommend
Nextiva VoIP Call Center
Overall I believe Nextiva VoIP Call Center is a solid cloud PBX solution compared to some of the others out there. The cost is similar to most of their competitors but can get pricey depending on all features needed for your companies' operation. Very user-friendly for both basic and admin users with its clean GUI system. The only downside is that even as an admin, some things require support's assistance, and may take a while since their response time isn't the greatest in my opinion.
Telecommunications Engineer
Insight GlobalHospital & Health Care, 501-1000 employees
Presence Inbound
Screen recording and call monitoring are great features and on the other hand, workforce management solutions would be avery nice to have. Also scripting is very easy to use and configuring a campaign script takes only [a few] minutes depending on how complex the script is of course.
Director de Operaciones
Callcom Contact CenterTelecommunications, 201-500 employees
Pros
Nextiva VoIP Call Center
- Accommodating customer hotline.
- Lower rate.
- User friendly recording portal.
CRM Administrator
Change3 EnterprisesMarketing & Advertising, 11-50 employees
Presence Inbound
- Real time reporting
- Historical Reports
- Supervisor interface
Director de Operaciones
Callcom Contact CenterTelecommunications, 201-500 employees
Cons
Nextiva VoIP Call Center
- The admin portal is cumbersome to use and times out too frequently.
- The lack of an SMS feature hinders our ability to communicate as effectively as we'd like with our clientele.
- The click-to-call feature inside of our CRM is finicky and often needs resetting.

Verified User
Account Manager in Other
Construction Company, 51-200 employeesPresence Inbound
- Sound Alerts
- Detail of who hangs up the call
- Less expensive support
Director de Operaciones
Callcom Contact CenterTelecommunications, 201-500 employees
Pricing Details
Nextiva VoIP Call Center
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$50 per user per month
Nextiva VoIP Call Center Editions & Modules
Edition
Pro | $501 |
---|---|
Enterprise | $1001 |
- per user per month
Additional Pricing Details
—Presence Inbound
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Presence Inbound Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
Nextiva VoIP Call Center
No score
No answers yet
No answers on this topic
Presence Inbound
Presence Inbound 9.0
Based on 1 answer
Price. Easy to use. Support.
Director de Operaciones
Callcom Contact CenterTelecommunications, 201-500 employees
Support Rating
Nextiva VoIP Call Center
Nextiva VoIP Call Center 10.0
Based on 1 answer
They are very nice, friendly and you can really feel their willingness to help. They are proactive in finding out potential issue and they sometimes extend their service by calling me and making sure I'm still happy with the service. They have Live Chat support, email, and hotline that you can use to connect to them.
CRM Administrator
Change3 EnterprisesMarketing & Advertising, 11-50 employees
Presence Inbound
No score
No answers yet
No answers on this topic
Alternatives Considered
Nextiva VoIP Call Center
Nextiva is pretty much evenly matched against RingCentral and their phone system; the call quality and voice mail transcription are on par. However, Nextiva's admin portal is more cumbersome to use by comparison and the lack of an SMS feature is a definite drawback considering the communication habits of most people in 2018.

Verified User
Account Manager in Other
Construction Company, 51-200 employeesPresence Inbound
I didn't participate in the acquisition at the beginning but I know some other platforms and after using presence what I like better is the real time reporting, the agent's easy to use interface, the option of sending communications to all of users in a very easy way, the options that supervisors get from their interface and the easy to configure scripting where you can have a campaign configure in minutes.
Director de Operaciones
Callcom Contact CenterTelecommunications, 201-500 employees
Return on Investment
Nextiva VoIP Call Center
- Set up in over 5 locations nationwide.
- 300+ users with 75% working remotely.
- Looking at adding addition 100+ users in the near future due to demand.
Telecommunications Engineer
Insight GlobalHospital & Health Care, 501-1000 employees
Presence Inbound
- Very well, we have gone from having 15 workstations to having 350 in 1 year so far.
- In our sales presentations, Presence is one of our major strengths.
Director de Operaciones
Callcom Contact CenterTelecommunications, 201-500 employees