What users are saying about

Nextiva VoIP Call Center vs Presence Inbound

Nextiva VoIP Call Center
11 Ratings
Presence Inbound
1 Rating

Nextiva VoIP Call Center

11 Ratings
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Score 8.2 out of 100

Based on 11 reviews and ratings

Presence Inbound

1 Rating
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Score 8 out of 100

Based on 1 reviews and ratings

Feature Set Ratings

    Contact Center Software

    9.3

    Nextiva VoIP Call Center

    93%

    Presence Inbound

    Feature Set Not Supported
    N/A
    Nextiva VoIP Call Center ranks higher in 13/13 features
    Nextiva VoIP Call Center ranks higher in 13/13 features

    Agent dashboard

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Validate callers

    10.0
    100%
    3 Ratings
    N/A
    0 Ratings

    Outbound response

    9.5
    95%
    3 Ratings
    N/A
    0 Ratings

    Call forwarding

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Click-to-call (CTC)

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Warm transfer

    9.5
    95%
    3 Ratings
    N/A
    0 Ratings

    Predictive dialing

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    Interactive voice response

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    REST APIs

    9.0
    90%
    2 Ratings
    N/A
    0 Ratings

    Call scripts

    9.0
    90%
    2 Ratings
    N/A
    0 Ratings

    Call tracking

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Multichannel integration

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    CRM software integration

    9.0
    90%
    2 Ratings
    N/A
    0 Ratings

    Workforce Optimization (WFO)

    9.5

    Nextiva VoIP Call Center

    95%

    Presence Inbound

    Feature Set Not Supported
    N/A
    Nextiva VoIP Call Center ranks higher in 9/9 features
    Nextiva VoIP Call Center ranks higher in 9/9 features

    Inbound call routing

    9.5
    95%
    3 Ratings
    N/A
    0 Ratings

    Omnichannel inbound routing

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    Recording

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Quality management

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Call analytics

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Historical reporting

    10.0
    100%
    3 Ratings
    N/A
    0 Ratings

    Live reporting

    10.0
    100%
    3 Ratings
    N/A
    0 Ratings

    Customer surveys

    9.0
    90%
    2 Ratings
    N/A
    0 Ratings

    Customer interaction analytics

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Nextiva VoIP Call Center and Presence Inbound are tied in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.0

    Nextiva VoIP Call Center

    80%
    4 Ratings
    8.0

    Presence Inbound

    80%
    1 Rating

    Likelihood to Renew

    Nextiva VoIP Call Center

    N/A
    0 Ratings
    9.0

    Presence Inbound

    90%
    1 Rating

    Support Rating

    10.0

    Nextiva VoIP Call Center

    100%
    1 Rating

    Presence Inbound

    N/A
    0 Ratings

    Likelihood to Recommend

    Nextiva VoIP Call Center

    Overall I believe Nextiva VoIP Call Center is a solid cloud PBX solution compared to some of the others out there. The cost is similar to most of their competitors but can get pricey depending on all features needed for your companies' operation. Very user-friendly for both basic and admin users with its clean GUI system. The only downside is that even as an admin, some things require support's assistance, and may take a while since their response time isn't the greatest in my opinion.

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    ANTOINE FOREMAN | TrustRadius Reviewer
    ANTOINE FOREMAN
    View all 4 answers on this topic

    Presence Inbound

    Screen recording and call monitoring are great features and on the other hand, workforce management solutions would be avery nice to have. Also scripting is very easy to use and configuring a campaign script takes only [a few] minutes depending on how complex the script is of course.

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    Axel Alejandro Alcocer Medellin | TrustRadius Reviewer
    Axel Alejandro Alcocer Medellin
    View all 1 answers on this topic

    Pros

    Nextiva VoIP Call Center

    • Accommodating customer hotline.
    • Lower rate.
    • User friendly recording portal.

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    Arnie Francisco | TrustRadius Reviewer
    Arnie Francisco
    View all 4 answers on this topic

    Presence Inbound

    • Real time reporting
    • Historical Reports
    • Supervisor interface

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    Axel Alejandro Alcocer Medellin | TrustRadius Reviewer
    Axel Alejandro Alcocer Medellin
    View all 1 answers on this topic

    Cons

    Nextiva VoIP Call Center

    • The admin portal is cumbersome to use and times out too frequently.
    • The lack of an SMS feature hinders our ability to communicate as effectively as we'd like with our clientele.
    • The click-to-call feature inside of our CRM is finicky and often needs resetting.

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    Anonymous | TrustRadius Reviewer
    Verified User
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    Presence Inbound

    • Sound Alerts
    • Detail of who hangs up the call
    • Less expensive support

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    Axel Alejandro Alcocer Medellin | TrustRadius Reviewer
    Axel Alejandro Alcocer Medellin
    View all 1 answers on this topic

    Pricing Details

    Nextiva VoIP Call Center

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    $50 per user per month

    Nextiva VoIP Call Center Editions & Modules

    Edition
    Pro$501
    Enterprise$1001
    1. per user per month
    Additional Pricing Details
    —

    Presence Inbound

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    —

    Presence Inbound Editions & Modules

    —
    Additional Pricing Details
    —

    Likelihood to Renew

    Nextiva VoIP Call Center

    No score
    No answers yet
    No answers on this topic

    Presence Inbound

    Presence Inbound 9.0
    Based on 1 answer
    Price. Easy to use. Support.

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    Axel Alejandro Alcocer Medellin | TrustRadius Reviewer
    Axel Alejandro Alcocer Medellin
    View all 1 answers on this topic

    Support Rating

    Nextiva VoIP Call Center

    Nextiva VoIP Call Center 10.0
    Based on 1 answer
    They are very nice, friendly and you can really feel their willingness to help. They are proactive in finding out potential issue and they sometimes extend their service by calling me and making sure I'm still happy with the service. They have Live Chat support, email, and hotline that you can use to connect to them.

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    Arnie Francisco | TrustRadius Reviewer
    Arnie Francisco
    View all 1 answers on this topic

    Presence Inbound

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    Nextiva VoIP Call Center

    Nextiva is pretty much evenly matched against RingCentral and their phone system; the call quality and voice mail transcription are on par. However, Nextiva's admin portal is more cumbersome to use by comparison and the lack of an SMS feature is a definite drawback considering the communication habits of most people in 2018.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 4 answers on this topic

    Presence Inbound

    I didn't participate in the acquisition at the beginning but I know some other platforms and after using presence what I like better is the real time reporting, the agent's easy to use interface, the option of sending communications to all of users in a very easy way, the options that supervisors get from their interface and the easy to configure scripting where you can have a campaign configure in minutes.

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    Axel Alejandro Alcocer Medellin | TrustRadius Reviewer
    Axel Alejandro Alcocer Medellin
    View all 1 answers on this topic

    Return on Investment

    Nextiva VoIP Call Center

    • Set up in over 5 locations nationwide.
    • 300+ users with 75% working remotely.
    • Looking at adding addition 100+ users in the near future due to demand.

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    ANTOINE FOREMAN | TrustRadius Reviewer
    ANTOINE FOREMAN
    View all 4 answers on this topic

    Presence Inbound

    • Very well, we have gone from having 15 workstations to having 350 in 1 year so far.
    • In our sales presentations, Presence is one of our major strengths.

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    Axel Alejandro Alcocer Medellin | TrustRadius Reviewer
    Axel Alejandro Alcocer Medellin
    View all 1 answers on this topic

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