NexxPhase Customer Engagement Platform vs. NICE CXone
NexxPhase Customer Engagement Platform vs. NICE CXone
Product | Rating | Most Used By | Product Summary | Starting Price |
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NexxPhase CEP | N/A | NexxPhase in Atlanta, Georgia offers their Customer Engagement Platform as an omnichannel customer contact & call center solution. | N/A | |
NICE CXone | N/A | NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management, and interaction analytics. | $71 per month per user |
NexxPhase Customer Engagement Platform | NICE CXone | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
NexxPhase Customer Engagement Platform | NICE CXone | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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NexxPhase Customer Engagement Platform | NICE CXone | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
NexxPhase Customer Engagement Platform | NICE CXone | |
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Likelihood to Recommend | - (0 ratings) | 8.4 (578 ratings) |
Likelihood to Renew | - (0 ratings) | 9.4 (24 ratings) |
Usability | - (0 ratings) | 8.3 (552 ratings) |
Availability | - (0 ratings) | 3.7 (7 ratings) |
Performance | - (0 ratings) | 9.2 (7 ratings) |
Support Rating | - (0 ratings) | 7.9 (5 ratings) |
In-Person Training | - (0 ratings) | 3.1 (4 ratings) |
Online Training | - (0 ratings) | 7.0 (5 ratings) |
Implementation Rating | - (0 ratings) | 8.0 (8 ratings) |
Configurability | - (0 ratings) | 7.0 (4 ratings) |
Ease of integration | - (0 ratings) | 7.0 (4 ratings) |
Product Scalability | - (0 ratings) | 6.7 (7 ratings) |
Vendor post-sale | - (0 ratings) | 4.4 (5 ratings) |
Vendor pre-sale | - (0 ratings) | 4.4 (5 ratings) |
NexxPhase Customer Engagement Platform | NICE CXone | |
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Likelihood to Recommend | Nexxphase No answers on this topic | NICE Systems |
Pros | Nexxphase No answers on this topic | NICE Systems |
Cons | Nexxphase No answers on this topic | NICE Systems |
Likelihood to Renew | Nexxphase No answers on this topic | NICE Systems |
Usability | Nexxphase No answers on this topic | NICE Systems |
Reliability and Availability | Nexxphase No answers on this topic | NICE Systems |
Performance | Nexxphase No answers on this topic | NICE Systems |
Support Rating | Nexxphase No answers on this topic | NICE Systems |
In-Person Training | Nexxphase No answers on this topic | NICE Systems |
Online Training | Nexxphase No answers on this topic | NICE Systems |
Implementation Rating | Nexxphase No answers on this topic | NICE Systems |
Alternatives Considered | Nexxphase No answers on this topic | NICE Systems |
Scalability | Nexxphase No answers on this topic | NICE Systems |
Return on Investment | Nexxphase No answers on this topic | NICE Systems |
ScreenShots | NICE CXone Screenshots |