NICE CXone vs. OpenTouch Customer Service Suite
NICE CXone vs. OpenTouch Customer Service Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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NICE CXone | N/A | NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management, and interaction analytics. | $71 per month per user | |
OpenTouch Customer Service Suite | N/A | Alcatel-Lucent offers their suite of modular call center management applications under the name of OpenTouch Customer Service (OTCS). | N/A |
NICE CXone | OpenTouch Customer Service Suite | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
NICE CXone | OpenTouch Customer Service Suite | |
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Top Pros |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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NICE CXone | OpenTouch Customer Service Suite | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
NICE CXone | OpenTouch Customer Service Suite | |
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Likelihood to Recommend | 8.4 (578 ratings) | - (0 ratings) |
Likelihood to Renew | 9.4 (24 ratings) | - (0 ratings) |
Usability | 8.3 (552 ratings) | - (0 ratings) |
Availability | 3.7 (7 ratings) | - (0 ratings) |
Performance | 9.2 (7 ratings) | - (0 ratings) |
Support Rating | 7.9 (5 ratings) | - (0 ratings) |
In-Person Training | 3.1 (4 ratings) | - (0 ratings) |
Online Training | 7.0 (5 ratings) | - (0 ratings) |
Implementation Rating | 8.0 (8 ratings) | - (0 ratings) |
Configurability | 7.0 (4 ratings) | - (0 ratings) |
Ease of integration | 7.0 (4 ratings) | - (0 ratings) |
Product Scalability | 6.7 (7 ratings) | - (0 ratings) |
Vendor post-sale | 4.4 (5 ratings) | - (0 ratings) |
Vendor pre-sale | 4.4 (5 ratings) | - (0 ratings) |
NICE CXone | OpenTouch Customer Service Suite | |
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Likelihood to Recommend | NICE Systems | Alcatel-Lucent Enterprise No answers on this topic |
Pros | NICE Systems | Alcatel-Lucent Enterprise No answers on this topic |
Cons | NICE Systems | Alcatel-Lucent Enterprise No answers on this topic |
Likelihood to Renew | NICE Systems | Alcatel-Lucent Enterprise No answers on this topic |
Usability | NICE Systems | Alcatel-Lucent Enterprise No answers on this topic |
Reliability and Availability | NICE Systems | Alcatel-Lucent Enterprise No answers on this topic |
Performance | NICE Systems | Alcatel-Lucent Enterprise No answers on this topic |
Support Rating | NICE Systems | Alcatel-Lucent Enterprise No answers on this topic |
In-Person Training | NICE Systems | Alcatel-Lucent Enterprise No answers on this topic |
Online Training | NICE Systems | Alcatel-Lucent Enterprise No answers on this topic |
Implementation Rating | NICE Systems | Alcatel-Lucent Enterprise No answers on this topic |
Alternatives Considered | NICE Systems | Alcatel-Lucent Enterprise No answers on this topic |
Scalability | NICE Systems | Alcatel-Lucent Enterprise No answers on this topic |
Return on Investment | NICE Systems | Alcatel-Lucent Enterprise No answers on this topic |
ScreenShots | NICE CXone Screenshots |