NICE CXone vs. Tata Communications GlobalRapide UCaaS
NICE CXone vs. Tata Communications GlobalRapide UCaaS
Product | Rating | Most Used By | Product Summary | Starting Price |
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NICE CXone | N/A | NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management, and interaction analytics. | $71 per month per user | |
GlobalRapide UCaaS | N/A | Tata Communications is a modular unified communication platform for global voice, unified conferencing, managed services, and communication APIs through its tier-1 IP netework available in five continents. | N/A |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
NICE CXone | Tata Communications GlobalRapide UCaaS | |
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Top Pros |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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NICE CXone | Tata Communications GlobalRapide UCaaS | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Nextiva Score 9.2 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Nextiva Score 9.2 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Cisco Unified Communications Manager (Call Manager) Score 8.6 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
NICE CXone | Tata Communications GlobalRapide UCaaS | |
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Likelihood to Recommend | 8.4 (578 ratings) | - (0 ratings) |
Likelihood to Renew | 9.4 (24 ratings) | - (0 ratings) |
Usability | 8.3 (552 ratings) | - (0 ratings) |
Availability | 3.7 (7 ratings) | - (0 ratings) |
Performance | 9.2 (7 ratings) | - (0 ratings) |
Support Rating | 7.9 (5 ratings) | - (0 ratings) |
In-Person Training | 3.1 (4 ratings) | - (0 ratings) |
Online Training | 7.0 (5 ratings) | - (0 ratings) |
Implementation Rating | 8.0 (8 ratings) | - (0 ratings) |
Configurability | 7.0 (4 ratings) | - (0 ratings) |
Ease of integration | 7.0 (4 ratings) | - (0 ratings) |
Product Scalability | 6.7 (7 ratings) | - (0 ratings) |
Vendor post-sale | 4.4 (5 ratings) | - (0 ratings) |
Vendor pre-sale | 4.4 (5 ratings) | - (0 ratings) |
NICE CXone | Tata Communications GlobalRapide UCaaS | |
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Likelihood to Recommend | NICE Systems | Tata Communications No answers on this topic |
Pros | NICE Systems | Tata Communications No answers on this topic |
Cons | NICE Systems | Tata Communications No answers on this topic |
Likelihood to Renew | NICE Systems | Tata Communications No answers on this topic |
Usability | NICE Systems | Tata Communications No answers on this topic |
Reliability and Availability | NICE Systems | Tata Communications No answers on this topic |
Performance | NICE Systems | Tata Communications No answers on this topic |
Support Rating | NICE Systems | Tata Communications No answers on this topic |
In-Person Training | NICE Systems | Tata Communications No answers on this topic |
Online Training | NICE Systems | Tata Communications No answers on this topic |
Implementation Rating | NICE Systems | Tata Communications No answers on this topic |
Alternatives Considered | NICE Systems | Tata Communications No answers on this topic |
Scalability | NICE Systems | Tata Communications No answers on this topic |
Return on Investment | NICE Systems | Tata Communications No answers on this topic |
ScreenShots | NICE CXone Screenshots |