NICE CXone vs. Verizon Unified Communications as a Service
NICE CXone vs. Verizon Unified Communications as a Service
Product | Rating | Most Used By | Product Summary | Starting Price |
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NICE CXone | N/A | NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management, and interaction analytics. | $71 per month per user | |
Verizon Unified Communications as a Service | N/A | Verizon offers unified communications as a service. | N/A |
NICE CXone | Verizon Unified Communications as a Service | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
NICE CXone | Verizon Unified Communications as a Service | |
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Top Pros |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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NICE CXone | Verizon Unified Communications as a Service | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Nextiva Score 9.2 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Nextiva Score 9.2 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Cisco Unified Communications Manager (Call Manager) Score 8.6 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
NICE CXone | Verizon Unified Communications as a Service | |
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Likelihood to Recommend | 8.4 (578 ratings) | - (0 ratings) |
Likelihood to Renew | 9.4 (24 ratings) | - (0 ratings) |
Usability | 8.3 (552 ratings) | - (0 ratings) |
Availability | 3.7 (7 ratings) | - (0 ratings) |
Performance | 9.2 (7 ratings) | - (0 ratings) |
Support Rating | 7.9 (5 ratings) | - (0 ratings) |
In-Person Training | 3.1 (4 ratings) | - (0 ratings) |
Online Training | 7.0 (5 ratings) | - (0 ratings) |
Implementation Rating | 8.0 (8 ratings) | - (0 ratings) |
Configurability | 7.0 (4 ratings) | - (0 ratings) |
Ease of integration | 7.0 (4 ratings) | - (0 ratings) |
Product Scalability | 6.7 (7 ratings) | - (0 ratings) |
Vendor post-sale | 4.4 (5 ratings) | - (0 ratings) |
Vendor pre-sale | 4.4 (5 ratings) | - (0 ratings) |
NICE CXone | Verizon Unified Communications as a Service | |
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Likelihood to Recommend | NICE Systems | Verizon Business (formerly Verizon Enterprise) No answers on this topic |
Pros | NICE Systems | Verizon Business (formerly Verizon Enterprise) No answers on this topic |
Cons | NICE Systems | Verizon Business (formerly Verizon Enterprise) No answers on this topic |
Likelihood to Renew | NICE Systems | Verizon Business (formerly Verizon Enterprise) No answers on this topic |
Usability | NICE Systems | Verizon Business (formerly Verizon Enterprise) No answers on this topic |
Reliability and Availability | NICE Systems | Verizon Business (formerly Verizon Enterprise) No answers on this topic |
Performance | NICE Systems | Verizon Business (formerly Verizon Enterprise) No answers on this topic |
Support Rating | NICE Systems | Verizon Business (formerly Verizon Enterprise) No answers on this topic |
In-Person Training | NICE Systems | Verizon Business (formerly Verizon Enterprise) No answers on this topic |
Online Training | NICE Systems | Verizon Business (formerly Verizon Enterprise) No answers on this topic |
Implementation Rating | NICE Systems | Verizon Business (formerly Verizon Enterprise) No answers on this topic |
Alternatives Considered | NICE Systems | Verizon Business (formerly Verizon Enterprise) No answers on this topic |
Scalability | NICE Systems | Verizon Business (formerly Verizon Enterprise) No answers on this topic |
Return on Investment | NICE Systems | Verizon Business (formerly Verizon Enterprise) No answers on this topic |
ScreenShots | NICE CXone Screenshots |