Mattersight Predictive Behavioral Routing (discontinued) vs. Provana Speech Analytics

Mattersight Predictive Behavioral Routing (discontinued)

Provana Speech Analytics

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Mattersight PBR	Score 6.0 out of 10	Enterprise companies (1,001+ employees)	The former Mattersight Predictive Behavioral Routing was a solution to route inbound calls to agents best able to handle any particular kind of call. The product is no longer available for sale since NICE System's acquisition of Mattersight.	N/A
Provana Speech Analytics	Score 10.0 out of 10	N/A	Provana in Naperville offers a suite of products to creditors and collection agencies to ensure smooth business processes and regulatory compliance via automation, with advanced analytics for tracking operational success.	N/A

Pricing

Mattersight Predictive Behavioral Routing (discontinued)

Provana Speech Analytics

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Mattersight PBR	Provana Speech Analytics
Free Trial
Yes	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
Yes	Yes

Entry-level Setup Fee

No setup fee

Additional Details

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We offer custom pricing based on the size and requirement of a company. For more pricing info, you can contact us through our website.

More Pricing Information

Community Pulse
	Mattersight Predictive Behavioral Routing (discontinued)	Provana Speech Analytics
Top Pros	Pro Ease of integration Pro Data reporting Pro Existing infrastructure	Pro Transferring files
Top Cons	Minus Different data Minus Data import Minus Multiple solutions	Minus Slow to load Minus Amount of data

Best Alternatives
	Mattersight Predictive Behavioral Routing (discontinued)	Provana Speech Analytics
Small Businesses	8x8 Contact Center Score 7.6 out of 10	Clari Copilot Score 8.9 out of 10
Medium-sized Companies	Eleveo Score 9.2 out of 10	Clari Score 8.2 out of 10
Enterprises	Calabrio Teleopti WFM Score 7.8 out of 10	Clari Score 8.2 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Mattersight Predictive Behavioral Routing (discontinued)	Provana Speech Analytics
Likelihood to Recommend	7.6 (4 ratings)	10.0 (1 ratings)
Usability	8.0 (1 ratings)	- (0 ratings)

User Testimonials
	Mattersight Predictive Behavioral Routing (discontinued)	Provana Speech Analytics
Likelihood to Recommend	Discontinued Products Mattersight Predictive Behavioral Routing (PBR) would be very well suited for larger call/contact center environments. The overall benefit grows when there are many agents that handle similar call types. Additionally, the PBR database continues to grow. However, depending on the organization, getting the most of the benefits from the system requires the database to have phone numbers that are likely to call in to the center. Therefore, it would be beneficial for them to collect the calls that are being received so the phone numbers of future calls are in the database. Incentivized Verified User Anonymous Read full review	Provana Provana is very well suited for our well-being and needs in that all of our company policies can be searched, found, and updated within minutes. It makes it easy to find what you are looking for and navigate the ever-changing landscape of SOPs. I’ve never seen anything that is easier to use and upload your files into. Incentivized Verified User Anonymous Read full review
Pros	Discontinued Products Routes callers to agents who have best fit for their personality (thereby increasing revenue and revenue retained). Contains governors to minimize the impact on agents and customers during busy periods. Ease of integration into our existing infrastructure. Sales/support teams from Mattersight are fantastic. Incentivized Brian Gillespie Vice President, Forecasting & Financial Excellence Read full review	Provana Organization Cleanliness Policy holding Portability Incentivized Verified User Anonymous Read full review
Cons	Discontinued Products ISG could use more in depth reporting that is available on demand. Josh Slater VP of Sales Read full review	Provana Sometimes slow to load Maybe more user guidance Needs more color Staff list Incentivized Verified User Anonymous Read full review
Alternatives Considered	Discontinued Products The sales team was knowledgeable; easy to work with; their list of clients was impressive, and the cost was right. The free trial was essential to us testing the product. Incentivized Brian Gillespie Vice President, Forecasting & Financial Excellence Read full review	Provana To be honest, I have really never used anything more than Provana. Provana has been the easiest tool that I have ever used. I really enjoy using it and all of my other coworkers and employees understand and know that updating recertifying or changing the policy is as easy as locking onto the website and clicking a few buttons. Incentivized Verified User Anonymous Read full review
Return on Investment	Discontinued Products Positive ROI Still assessing customer satisfaction Still assessing employee satisfaction Kim Suarez VP, Medical Operations and Customer Experience Read full review	Provana Time Money Readiness Expertise Incentivized Verified User Anonymous Read full review
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