NICE CXone vs. Xactly Insights
NICE CXone vs. Xactly Insights
Product | Rating | Most Used By | Product Summary | Starting Price |
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NICE CXone | N/A | NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management, and interaction analytics. | $71 per month per user | |
Xactly Insights | N/A | Xactly Insights provides pay and performance analytics that compare an organization’s data to our more than 17 years of proprietary data (aggregated and anonymized with customer consent), allowing them to see how they stack up and inform decision-making. By arming sales leaders with actionable, insight-driven information about their reps, they are able to influence behaviors that produce desired results. | N/A |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | Contact Xactly for a demo and pricing. | ||||||||||||||
More Pricing Information |
NICE CXone | Xactly Insights | |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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NICE CXone | Xactly Insights | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Mediafly Intelligence360 Score 7.8 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Everstage Score 9.5 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Everstage Score 9.5 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
NICE CXone | Xactly Insights | |
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Likelihood to Recommend | 8.4 (578 ratings) | 8.2 (1 ratings) |
Likelihood to Renew | 9.4 (24 ratings) | - (0 ratings) |
Usability | 8.4 (552 ratings) | - (0 ratings) |
Availability | 3.7 (7 ratings) | - (0 ratings) |
Performance | 9.2 (7 ratings) | - (0 ratings) |
Support Rating | 7.9 (5 ratings) | - (0 ratings) |
In-Person Training | 3.1 (4 ratings) | - (0 ratings) |
Online Training | 7.0 (5 ratings) | - (0 ratings) |
Implementation Rating | 8.0 (8 ratings) | - (0 ratings) |
Configurability | 7.0 (4 ratings) | - (0 ratings) |
Ease of integration | 7.0 (4 ratings) | - (0 ratings) |
Product Scalability | 6.7 (7 ratings) | - (0 ratings) |
Vendor post-sale | 4.4 (5 ratings) | - (0 ratings) |
Vendor pre-sale | 4.4 (5 ratings) | - (0 ratings) |
NICE CXone | Xactly Insights | |
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Likelihood to Recommend | NICE Systems | Xactly Corp |
Pros | NICE Systems | Xactly Corp |
Cons | NICE Systems | Xactly Corp |
Likelihood to Renew | NICE Systems | Xactly Corp No answers on this topic |
Usability | NICE Systems | Xactly Corp No answers on this topic |
Reliability and Availability | NICE Systems | Xactly Corp No answers on this topic |
Performance | NICE Systems | Xactly Corp No answers on this topic |
Support Rating | NICE Systems | Xactly Corp No answers on this topic |
In-Person Training | NICE Systems | Xactly Corp No answers on this topic |
Online Training | NICE Systems | Xactly Corp No answers on this topic |
Implementation Rating | NICE Systems | Xactly Corp No answers on this topic |
Alternatives Considered | NICE Systems | Xactly Corp |
Scalability | NICE Systems | Xactly Corp No answers on this topic |
Return on Investment | NICE Systems | Xactly Corp |
ScreenShots | NICE CXone Screenshots | Xactly Insights Screenshots |