What users are saying about
3 Ratings
10 Ratings
3 Ratings
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Score 8 out of 100
10 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

Novi Survey

Novi Survey works really well as a cost-effective option for companies looking to provide surveys and polls to a larger audience. The cost helps provide a great incentive for users to learn the (more complicated) service and save previous templates to save time in the future. The platform enables users the opportunity to export survey / poll results to other formats (such as excel) and quantify the data more effectively. The platform does struggle in immediate availability for users - as there is a larger learning curve compared to other options out in the market. So, if one is looking for immediate speed and accessibility to a platform, they may want to look for another option. However, if there is a dedicated user who is willing to train and improve, then this may be the platform for you.
Joshua Melder | TrustRadius Reviewer

Usabilla

Usabilla is a great tool for collecting feedback on many websites, especially if those sites are related (in the same portfolio). It is pretty easy to implement and easy to manage and measure what's happening on your sites. My primary negative piece of feedback is that I wish we had a lot more control on how to style and brand the surveys since it can be hard to match your branding. Other than that, it's a very solid tool for simple feedback collection and triggering campaign-style surveys.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Novi Survey
6.3
Usabilla
6.6
Survey templates
Novi Survey
6.0
Usabilla
6.7
Themes
Novi Survey
6.0
Usabilla
6.4
Custom logo/branding
Novi Survey
7.0
Usabilla
6.7

Survey Content

Novi Survey
8.7
Usabilla
8.6
Changes to live survey
Novi Survey
9.0
Usabilla
9.0
Question design help
Novi Survey
9.0
Usabilla
8.3
Multiple question types
Novi Survey
8.0
Usabilla
8.3

Survey Logic

Novi Survey
9.0
Usabilla
7.3
Survey logic flexibility
Novi Survey
9.0
Usabilla
7.3

Survey Reporting & Analytics

Novi Survey
8.6
Usabilla
8.9
Response tracking
Novi Survey
9.0
Usabilla
9.2
Data export
Novi Survey
9.0
Usabilla
9.2
Standard reports
Novi Survey
9.0
Usabilla
9.2
Custom reports
Novi Survey
9.0
Usabilla
Analytics
Novi Survey
7.0
Usabilla
8.0

Survey Administration & Security

Novi Survey
8.0
Usabilla
8.7
Access controls
Novi Survey
8.0
Usabilla
9.0
Compliance
Novi Survey
8.0
Usabilla
8.4

Survey Distribution

Novi Survey
7.0
Usabilla
Respondent restrictions
Novi Survey
7.0
Usabilla

Pros

Novi Survey

  • Novi Survey does a fantastic job of allowing users to create nearly unlimited templates for future use.
  • The tool allows users to create surveys that work well for a variety of platforms including mobile applications
  • The platform is extremely cost-effective. My company is extremely large and the average per-user cost is incredibly efficient
Joshua Melder | TrustRadius Reviewer

Usabilla

  • Reporting - well designed, clear to all users regardless of level of knowledge.
  • Two options for feedback - passive and active (pop-ups).
  • Clean UI & easy to use platform.
Anonymous | TrustRadius Reviewer

Cons

Novi Survey

  • The user-interface of Novi Survey is rather dated. There are many other survey tools that look more up to date.
  • One has to spend a significantly larger amount of time in order to create surveys. The platform is much more manual than others.
  • There is a lack of pre-made templates that can help new users out - especially among most standard types of surveys.
Joshua Melder | TrustRadius Reviewer

Usabilla

  • Styling and positioning of the 'Feedback' button could be improved with more options provided. Right now it seems very basic.
  • Triggered surveys and popups would also benefit for more styling and control over how the survey is presented to users. Sometimes it can be hard to match your brand to the out-of-box options available. I've seen more flexible versions of this in other providers.
  • Notifications of negative feedback (delivered via email) could be improved. We like to try and take immediate action and the notifications haven't always made this possible. I'd also like to see more notification options added to triggered campaigns and surveys.
Anonymous | TrustRadius Reviewer

Support Rating

Novi Survey

No score
No answers yet
No answers on this topic

Usabilla

Usabilla 9.0
Based on 1 answer
Support has been very good and they have been willing to help educate us so that we can use the tool better, too.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Novi Survey

My company decided on primarily using Novi Survey based on the affordable rate for a large organization. Novi Survey is a quality survey / poll builder that aims for the more manual user. The platform works well in a variety of contexts and has plenty of options to help differentiate and brand your material appropriately. Novi Survey does not have all the bells and whistles directly out of the box but offers a toolkit fit for creating quality content and efficiently extracting the results.
Joshua Melder | TrustRadius Reviewer

Usabilla

No answers on this topic

Return on Investment

Novi Survey

  • Effective survey tool for an affordable price
  • Learning the platform has increased end-user knowledge about survey logic
  • Novi Survey offers compatibility between both desktop and mobile platforms - increasing accessibility for responses
Joshua Melder | TrustRadius Reviewer

Usabilla

  • Positive - gave us more insight into our user's journey post purchase.
  • Positive - let us know what problems our users were having with our account portal through moment of truth surveys.
  • Positive - gave us numbers to show to leadership that quantified the digital customer experience.
Anonymous | TrustRadius Reviewer

Pricing Details

Novi Survey

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Usabilla

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

Novi Survey
8.0
Usabilla
8.8

Support Rating

Novi Survey
Usabilla
9.0

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