3 Reviews and Ratings
16 Reviews and Ratings
Novi Survey works really well as a cost-effective option for companies looking to provide surveys and polls to a larger audience. The cost helps provide a great incentive for users to learn the (more complicated) service and save previous templates to save time in the future. The platform enables users the opportunity to export survey / poll results to other formats (such as excel) and quantify the data more effectively. The platform does struggle in immediate availability for users - as there is a larger learning curve compared to other options out in the market. So, if one is looking for immediate speed and accessibility to a platform, they may want to look for another option. However, if there is a dedicated user who is willing to train and improve, then this may be the platform for you.Incentivized
If we could select 0/10 we would... We would not recommend anyone using this product as it excludes a very important user group, disabled users. If you use this product you will be failing ADA and WCAG 2.1 (EU Directive for public sector websites and mobile apps). In my opinion, you will be vulnerable to lawsuits.
Novi Survey does a fantastic job of allowing users to create nearly unlimited templates for future use.The tool allows users to create surveys that work well for a variety of platforms including mobile applicationsThe platform is extremely cost-effective. My company is extremely large and the average per-user cost is incredibly efficientIncentivized
Continuous feedback such as CSAT or NPS score.Monitors feedback trends on recurring surveys through analytics dashboard.In context, in the moment data rather than during a follow up survey.Incentivized
The user-interface of Novi Survey is rather dated. There are many other survey tools that look more up to date.One has to spend a significantly larger amount of time in order to create surveys. The platform is much more manual than others.There is a lack of pre-made templates that can help new users out - especially among most standard types of surveys.Incentivized
Styling and positioning of the 'Feedback' button could be improved with more options provided. Right now it seems very basic.Triggered surveys and popups would also benefit for more styling and control over how the survey is presented to users. Sometimes it can be hard to match your brand to the out-of-box options available. I've seen more flexible versions of this in other providers.Notifications of negative feedback (delivered via email) could be improved. We like to try and take immediate action and the notifications haven't always made this possible. I'd also like to see more notification options added to triggered campaigns and surveys.Incentivized
The interface to configure the questionary is quite easy to use. It helps to give autonomy to marketing teams. Once the initial setup is made (integrating a basic javascript code on your website), you can easily deploy any questionary on any page of your website. Usabilla is a very flexible tool overall.Incentivized
If we could select 0/10 we would... If Usabilla were to fix their accessibility issues we would consider keeping our subscription to them, but as it stands this does not seem possible as Usabilla does not seem interested in making the platform accessible.
My company decided on primarily using Novi Survey based on the affordable rate for a large organization. Novi Survey is a quality survey / poll builder that aims for the more manual user. The platform works well in a variety of contexts and has plenty of options to help differentiate and brand your material appropriately. Novi Survey does not have all the bells and whistles directly out of the box but offers a toolkit fit for creating quality content and efficiently extracting the results.Incentivized
I have Hotjar, Sprig, and Usabilla in my workplace. Usabilla unfortunately has the most limited feature set of the 3 options. The difficulty of administering a Usabilla survey on mobile is a big blocker for my projects. Sprig and Hotjar both allow mobile and allow video recordings (either of a user's screen or a user's webcam for impromptu interviews).Incentivized
Effective survey tool for an affordable priceLearning the platform has increased end-user knowledge about survey logicNovi Survey offers compatibility between both desktop and mobile platforms - increasing accessibility for responsesIncentivized
Positive - gave us more insight into our user's journey post purchase.Positive - let us know what problems our users were having with our account portal through moment of truth surveys.Positive - gave us numbers to show to leadership that quantified the digital customer experience.Incentivized