Okdesk vs. Service Fusion

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Okdesk
Score 0.0 out of 10
N/A
Okdesk is a professional Work Order Management (WOM) cloud SaaS focused on maintenance, after-sales & field services. Currently, 700+ B2B companies from South & North America, Europe, Asia, Russia & the CIS are using it to automate dispatching, service contracts management & equipment maintenance. Before launching Okdesk in 2015, its founders spent more than 15 years in developing professional enterprise helpdesks until they discovered a niche for providing such solutions to small…
$19
per user per month
Service Fusion
Score 8.2 out of 10
N/A
Service Fusion headquartered in Irving offers their field service management software solution, combining customer management, dispatch and scheduling, estimating, as well as invoicing and payment management.
$99
per month
Pricing
OkdeskService Fusion
Editions & Modules
START
$19
per user per month
ALL IN ONE
$34
per user per month
Starter
$99.00
per month
Plus
$199.00
per month
Pro
$349.00
per month
Offerings
Pricing Offerings
OkdeskService Fusion
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsStarting package: 5 licenses and quarterly payment. Special offers for 15+ licenses.
More Pricing Information
Community Pulse
OkdeskService Fusion
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Best Alternatives
OkdeskService Fusion
Small Businesses
Method:CRM
Method:CRM
Score 9.3 out of 10
Method:CRM
Method:CRM
Score 9.3 out of 10
Medium-sized Companies
Jotform
Jotform
Score 8.8 out of 10
Jotform
Jotform
Score 8.8 out of 10
Enterprises
ServiceNow Customer Service Management
ServiceNow Customer Service Management
Score 7.9 out of 10
ServiceNow Customer Service Management
ServiceNow Customer Service Management
Score 7.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
OkdeskService Fusion
Likelihood to Recommend
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
OkdeskService Fusion
Likelihood to Recommend
Okdesk
No answers on this topic
Service Fusion
Service Fusion is a fantastic application for any business conducting fieldwork. Any instance in which you need to schedule and route agents for services (ie onsite repair services, contractors, construction, project management firms). Additionally, it could be applied to field sales representatives. As Service Fusion does have a CRM function, a structured sales organization could apply the features to track and follow up on lead generation and/or sales visits!
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Pros
Okdesk
No answers on this topic
Service Fusion
  • GPS Integration for routing agents/technicians to job sites.
  • Reporting, especially post-ticket completion.
  • Customer Management - containing all pertinent files and information for a given customer.
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Cons
Okdesk
No answers on this topic
Service Fusion
  • Integrations with 3rd Party Applications - especially CRM.
  • Access permissions are complicated and somewhat unnecessary.
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Return on Investment
Okdesk
No answers on this topic
Service Fusion
  • Postive ROI.
  • Streamlined scheduling process for field service calls.
  • Reporting has generated a traceable trail for long-term customers, to help better serve their needs.
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ScreenShots

Okdesk Screenshots

Screenshot of A fully customizable workplace provides you with powerful features to automate and improve your maintenance works and ticket resolution.Screenshot of Track locations of the tickets and service technicians in real-time. Drag-and-drop a ticket on the map to assign it to the best-located technician.Screenshot of Use maximum resources without overloading your maintenance technicians. Just drag-and-drop your ticket to a free slot to optimize your scheduled works.Screenshot of Dozens of enterprise-level dashboards with various detailizations of your service performance metrics.Screenshot of Mobile apps for technicians (iOS + Android) + Mobile apps for customers (iOS + Android).