What users are saying about
2 Ratings
32 Ratings
2 Ratings
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Score 4 out of 100
32 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

OnForce

If you have an emergency that requires a tech, and you don't have the resources in-house, then it's good to be able to call on these guys. I would never use my affiliation with them as a reason to say "we provide nationwide onsite services" because the techs, in the end, don't answer to you and may not work to your standards. It's definitely a band-aid last-resort, and you should let your clients know if you intend to use them.
Anonymous | TrustRadius Reviewer

Upwork

On the client side, Upwork is great for accessing a huge pool of talent in a wide variety of skill sets. It's also excellent for finding US-based freelancers. It allows you to interview (chat with or ask questions of) freelancers before you hire them, so you can get an idea of whether or not someone will be a good fit for your project. On the freelancer side, Upwork is a mixed bag. Their policy of "receiving no feedback hurts job success score" seems unfair. This is far overshadowed by the 20% fee on the first $500 though. It makes doing small projects on the platform a lot less profitable or desirable (maybe they do this on purpose?). It is extremely nice though to be able to filter projects for "US only," though.
Justin Roodman | TrustRadius Reviewer

Pros

OnForce

  • You get techs who are ready to work
  • You can increase the coverage of your service area, in some respects
  • You can use local techs as well if your team is busy
Anonymous | TrustRadius Reviewer

Upwork

  • Messaging service is available in a browser, Windows, and Android, so I can communicate with clients wherever I go.
  • Project searching is very powerful, which makes it easy for me to find projects to bid on.
  • Scaled project fees make great sense for long-term commitments.
  • Ratings and feedback system make it easier to spot good clients.
  • Tech support is active and always responsive.
Benjamin E. Jerew | TrustRadius Reviewer

Cons

OnForce

  • You don't really know who you are going to get
  • There's not a lot of followthrough. This tech will act as an adjunct to your company, and you are left holding the bag for their work
  • We had one bad experience, and decided to go a different route for growth
Anonymous | TrustRadius Reviewer

Upwork

  • Upwork is pricey, they take 10% of every transaction of the freelancer, and if you have a premium membership the cost gets higher.
  • Doing your first freelancer job can be difficult since there are so many freelancers on that website, so be prepared to set a really low rate at first.
  • The website can be a bit laggy. I have lost some jobs just because I'm not able to load the information before the clock finishes just because of some lag issues.
Manuel Aguilar | TrustRadius Reviewer

Support Rating

OnForce

No score
No answers yet
No answers on this topic

Upwork

Upwork 9.2
Based on 6 answers
Support has been great. Rarely have I ever had an issue that has required support but when I have they have been great. I did have to interact with support to confirm my identity and the process was easy and quick and support was helpful to know what I needed to do to accomplish that task.
Taylor Robinson | TrustRadius Reviewer

Alternatives Considered

OnForce

I never found another service that also does this.
Anonymous | TrustRadius Reviewer

Upwork

Upwork is better if you are looking for some quick hires that can help solve simple problems. If you are looking for someone to join your team, I would recommend something like Indeed or ZipRecruiter. I've heard Fiverr is also good, but I haven't used it yet. Overall, Upwork is a great platform.
Brian Chung | TrustRadius Reviewer

Return on Investment

OnForce

  • Positively, we can respond to out of state client emergencies with this service.
  • We actually don't make that much money on a call, it's negligible, so the ability to call them is really the selling point. It can help get contracts and footholds elsewhere, but it won't by itself generate much income if any.
Anonymous | TrustRadius Reviewer

Upwork

  • Upwork takes a cut from revenue, but it's not devastating. After maintaining a large contract for a long time, that percentage they take is lessened.
  • This percentage they take, however, makes us not want to add clients we find outside of Upwork to that platform.
Alan Bloxham | TrustRadius Reviewer

Pricing Details

OnForce

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Upwork

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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