OnSolve Critical Event Management & Mass Notification vs. Socialtext (discontinued)

Its well suited for early warnings; wellness checks; repeatable long-term duration events. ITs easy to train admins on it. I dont really see any less appropriate uses -- you may not want to use it for EVERYTHING or people ignore messages. So your admins need to be smart about deploying its capabilities. but it has never let me down.

Incentivized

We use Social Text as a platform to air our issues with different departments. We voice our concerns and suggestions so we can help find a solution to the problems we incur on a daily basis. We need to have social text as an app so we can communicate in real time not only during work hours.

• Easy to set up
• Easy to update
• Easy to download and upload data

Incentivized

• Version history - Always keeps the edited versions and one can revert back any time
• Creating and Editing an article is very easy and intutive
• Sharing the articles with peers

• Would love to see message library updated with smarter examples of threats

Incentivized

• Search needs a ton of improvements. It was very slow a year ago
• Search result quality was also not that good
• I know they have improved their UI recently but when i used it last year it did not really have any design elements which could be used to make the articles look more presentable. It was important for us as we used it for external communication as well.

We have a lot of info in Socialtext already. It would be hard to get all that info out and port it to a different system

We didn't compare them to other available notification systems

Incentivized

I frankly like Confluence better than socialtext because of the speed and the quality of search. They also have better design elements which can help make the articles pleasant to the eyes.

• Without it I wouldn't have a security business case
• Employees demand this type of service exist
• In a cyber incident you need this kind of out of band mechanism to communicate

Incentivized

• We get solutions to concerns much faster
• We promote interactions with the other depts
• We listen and have discussions