What users are saying about
74 Ratings
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Score 8.2 out of 100
7 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

Oracle Analytics Cloud

Oracle Analytics Cloud is well suited for an environment where the data warehouse is well defined with star schema structures. It may not work if the data structure is not well defined in terms of complex reporting. OAC's Day By Day app is a clear win and a cool addition to executives whether it is integration with Slack or for identifying issues in realtime.
Shifa Nazumudeen | TrustRadius Reviewer

Zendesk Explore

Zendesk Explore is great if you already use one or more other Zendesk products and/or if you have experience with using Zendesk in the past. It has a bit of a learning curve but has a ton of potential if you or someone on your team can dedicate enough time and energy to learning the product. Similarly to Adobe Suite, all of Zendesk's products flow pretty seamlessly together and the more products you use (and use well, obviously), the more data you can extract.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

BI Standard Reporting

Oracle Analytics Cloud
8.4
Zendesk Explore
7.9
Pixel Perfect reports
Oracle Analytics Cloud
7.7
Zendesk Explore
Customizable dashboards
Oracle Analytics Cloud
8.7
Zendesk Explore
8.9
Report Formatting Templates
Oracle Analytics Cloud
8.8
Zendesk Explore
7.0

Ad-hoc Reporting

Oracle Analytics Cloud
8.7
Zendesk Explore
8.3
Drill-down analysis
Oracle Analytics Cloud
9.1
Zendesk Explore
8.6
Formatting capabilities
Oracle Analytics Cloud
8.9
Zendesk Explore
7.5
Integration with R or other statistical packages
Oracle Analytics Cloud
8.0
Zendesk Explore
9.0
Report sharing and collaboration
Oracle Analytics Cloud
8.8
Zendesk Explore
8.2

Report Output and Scheduling

Oracle Analytics Cloud
8.6
Zendesk Explore
6.4
Publish to Web
Oracle Analytics Cloud
8.7
Zendesk Explore
7.2
Publish to PDF
Oracle Analytics Cloud
8.6
Zendesk Explore
7.2
Report Versioning
Oracle Analytics Cloud
8.6
Zendesk Explore
4.0
Report Delivery Scheduling
Oracle Analytics Cloud
8.8
Zendesk Explore
7.0
Delivery to Remote Servers
Oracle Analytics Cloud
8.4
Zendesk Explore

Data Discovery and Visualization

Oracle Analytics Cloud
7.9
Zendesk Explore
9.5
Pre-built visualization formats (heatmaps, scatter plots etc.)
Oracle Analytics Cloud
8.1
Zendesk Explore
9.0
Location Analytics / Geographic Visualization
Oracle Analytics Cloud
7.8
Zendesk Explore
10.0
Predictive Analytics
Oracle Analytics Cloud
7.7
Zendesk Explore

Access Control and Security

Oracle Analytics Cloud
8.6
Zendesk Explore
9.3
Multi-User Support (named login)
Oracle Analytics Cloud
8.7
Zendesk Explore
10.0
Role-Based Security Model
Oracle Analytics Cloud
8.3
Zendesk Explore
9.3
Multiple Access Permission Levels (Create, Read, Delete)
Oracle Analytics Cloud
8.8
Zendesk Explore
9.0
Single Sign-On (SSO)
Oracle Analytics Cloud
8.6
Zendesk Explore
9.0

Mobile Capabilities

Oracle Analytics Cloud
8.6
Zendesk Explore
8.0
Responsive Design for Web Access
Oracle Analytics Cloud
8.4
Zendesk Explore
Dedicated iOS Application
Oracle Analytics Cloud
9.0
Zendesk Explore
Dedicated Android Application
Oracle Analytics Cloud
8.9
Zendesk Explore
Dashboard / Report / Visualization Interactivity on Mobile
Oracle Analytics Cloud
8.1
Zendesk Explore
8.0

Application Program Interfaces (APIs) / Embedding

Oracle Analytics Cloud
8.1
Zendesk Explore
REST API
Oracle Analytics Cloud
8.4
Zendesk Explore
Javascript API
Oracle Analytics Cloud
8.4
Zendesk Explore
iFrames
Oracle Analytics Cloud
6.8
Zendesk Explore
Java API
Oracle Analytics Cloud
8.6
Zendesk Explore
Themeable User Interface (UI)
Oracle Analytics Cloud
8.6
Zendesk Explore
Customizable Platform (Open Source)
Oracle Analytics Cloud
7.9
Zendesk Explore

Pros

Oracle Analytics Cloud

  • 1: Data Integration: I love that at Whirlpool we have several different databases in the same place and we can extract and combine data easily.
  • 2: Connection with multiple systems: A lot of companies use Oracle Business Intelligence Cloud Service, so it means that they are seeing a lot of different use cases and improving the tool constantly.
  • 3: Data extraction: Extracting data is much easier than writing a SQL code. So many different types of users can take advantage of that.
Gabriel Chiararia | TrustRadius Reviewer

Zendesk Explore

  • Custom Reports - You can really tailor each query and dashboard with many custom aspects. As soon as you answer one question, you usually have another one! Explore gives the flexibility to refine and tailor your data.
  • Drilling Down - Once you create the big picture dashboards and reports, it's relatively easy to drill down and get the actual list of associated support cases. This is a good validity check to make sure our approach is working.
  • Pre-built dashboards - It helps to get started with what explore has already pulled for you. That way, you have a good baseline from which you can further customize.
Julie Pinto | TrustRadius Reviewer

Cons

Oracle Analytics Cloud

  • Performance of the tool: While Oracle Business Intelligence Cloud Service (OBICS) can handle large volumes of data as well, it becomes quite unstable and slow when number of concurrent users is high.
  • Limited visualisation options for reporting.
  • Difficult to integrate with other non-Oracle tools. This is especially needed since visualisation options are limited.
Anonymous | TrustRadius Reviewer

Zendesk Explore

  • The biggest challenge for me is generally having a better understanding of what is included in each data set. There have been some frustrating moments when I realized the reason I wasn't getting what I needed out of a query was that there was a better data set to use.
Justine Matison | TrustRadius Reviewer

Alternatives Considered

Oracle Analytics Cloud

The major advantage of Oracle Business Intelligence Cloud Service comes in when a user has an Oracle centric development environment. As mentioned earlier, Oracle Business Intelligence Cloud Service is built keeping OBIEE and Cloud in mind. This is purely to provide Cloud advantages to their traditional on-premise Oracle Business Intelligence Enterprise Edition customers. As mentioned earlier, this tool provides 2 different hybrid solutions and one full cloud solution. Oracle Business Intelligence Cloud Service does not have a path for other tools to migrate. Oracle Business Intelligence Cloud Service has a Visual Analyzer which is a game changer. This provides all the Visualizations that all other tools combined can provide.
Anonymous | TrustRadius Reviewer

Zendesk Explore

For support data, we have only used Explore because it came with our ZenDesk membership. So I can't speak to other solutions! That said, it's awesome to have Knowledge Base and support data in one place.
Julie Pinto | TrustRadius Reviewer

Return on Investment

Oracle Analytics Cloud

  • Essbase delivers well on the business objectives with executive reporting.
  • Essbase works well for financial close reporting purposes.
  • Essbase is good for providing a single source of data for company actuals, forecast and budget data.
Anonymous | TrustRadius Reviewer

Zendesk Explore

No answers on this topic

Pricing Details

Oracle Analytics Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zendesk Explore

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Oracle Analytics Cloud
8.6
Zendesk Explore
8.2

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