Oracle Fusion Service vs. Richpanel
Oracle Fusion Service vs. Richpanel
Product | Rating | Most Used By | Product Summary | Starting Price |
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Oracle Fusion Service | N/A | Oracle Service Cloud is the help desk and customer experience management platform from Oracle. The technology was developed and supported by RightNow Technologies as RightNow CX for cloud-based call center automation, until that company's acquisition by Oracle in 2011 for about $1.5 billion. | N/A | |
Richpanel | N/A | Richpanel is a help desk software that helps users create a seamless support experience for both the customer & support teams. Richpanel features a self-service portal for end customers to help them resolve the most common issues immediately in real time, 24x7. Its inbox integrates all channels through integrations, so support teams can manage everything from one screen. | $29 per month per user |
Oracle Fusion Service | Richpanel | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Oracle Fusion Service | Richpanel | |
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Top Pros | No answers on this topic | |
Top Cons |
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Oracle Fusion Service | Richpanel | |||||||||||||||||||||
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Oracle Fusion Service | Richpanel | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Oracle Fusion Service | Richpanel | |
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Likelihood to Recommend | 6.0 (89 ratings) | - (0 ratings) |
Likelihood to Renew | 10.0 (9 ratings) | - (0 ratings) |
Usability | 10.0 (5 ratings) | - (0 ratings) |
Availability | 10.0 (1 ratings) | - (0 ratings) |
Performance | 9.0 (1 ratings) | - (0 ratings) |
Support Rating | 10.0 (7 ratings) | - (0 ratings) |
In-Person Training | 9.0 (1 ratings) | - (0 ratings) |
Implementation Rating | 9.0 (4 ratings) | - (0 ratings) |
Configurability | 9.0 (1 ratings) | - (0 ratings) |
Ease of integration | 5.6 (11 ratings) | - (0 ratings) |
Product Scalability | 10.0 (1 ratings) | - (0 ratings) |
Oracle Fusion Service | Richpanel | |
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Likelihood to Recommend | Oracle | Richpanel No answers on this topic |
Pros | Oracle | Richpanel No answers on this topic |
Cons | Oracle | Richpanel No answers on this topic |
Likelihood to Renew | Oracle | Richpanel No answers on this topic |
Usability | Oracle | Richpanel No answers on this topic |
Reliability and Availability | Oracle | Richpanel No answers on this topic |
Performance | Oracle | Richpanel No answers on this topic |
Support Rating | Oracle | Richpanel No answers on this topic |
In-Person Training | Oracle | Richpanel No answers on this topic |
Implementation Rating | Oracle | Richpanel No answers on this topic |
Alternatives Considered | Oracle | Richpanel No answers on this topic |
Scalability | Oracle | Richpanel No answers on this topic |
Return on Investment | Oracle | Richpanel No answers on this topic |
ScreenShots | Oracle Fusion Service Screenshots |