Oracle Fusion Service vs. UVdesk Helpdesk
Oracle Fusion Service vs. UVdesk Helpdesk
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Oracle Fusion Service | N/A | Oracle Service Cloud is the help desk and customer experience management platform from Oracle. The technology was developed and supported by RightNow Technologies as RightNow CX for cloud-based call center automation, until that company's acquisition by Oracle in 2011 for about $1.5 billion. | N/A | |
UVdesk Helpdesk | Small Businesses (1-50 employees) | UVdesk Helpdesk is a SaaS-based customer support tool. It converts support emails into tickets. The vendor says with the help of UVdesk, companies can manage customer support services easily. UVdesk also offers features like knowledge base or FAQ creation to assist customers further. The social media app integration that automatically converts tweets, posts, and comments from social media pages to tickets. The eCommerce App Integration,… | N/A |
Oracle Fusion Service | UVdesk Helpdesk | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | $11 | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Oracle Fusion Service | UVdesk Helpdesk | |
---|---|---|
Top Pros | No answers on this topic | |
Top Cons |
| No answers on this topic |
Oracle Fusion Service | UVdesk Helpdesk | |||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| |||||||||||||||||||||
Self Help Community |
| |||||||||||||||||||||
Multi-Channel Help |
|
Oracle Fusion Service | UVdesk Helpdesk | |
---|---|---|
Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Oracle Fusion Service | UVdesk Helpdesk | |
---|---|---|
Likelihood to Recommend | 6.2 (89 ratings) | - (0 ratings) |
Likelihood to Renew | 10.0 (9 ratings) | - (0 ratings) |
Usability | 10.0 (5 ratings) | - (0 ratings) |
Availability | 10.0 (1 ratings) | - (0 ratings) |
Performance | 9.0 (1 ratings) | - (0 ratings) |
Support Rating | 10.0 (7 ratings) | - (0 ratings) |
In-Person Training | 9.0 (1 ratings) | - (0 ratings) |
Implementation Rating | 9.0 (4 ratings) | - (0 ratings) |
Configurability | 9.0 (1 ratings) | - (0 ratings) |
Ease of integration | 5.7 (11 ratings) | - (0 ratings) |
Product Scalability | 10.0 (1 ratings) | - (0 ratings) |
Oracle Fusion Service | UVdesk Helpdesk | |
---|---|---|
Likelihood to Recommend | Oracle | Webkul Software Pvt Ltd No answers on this topic |
Pros | Oracle | Webkul Software Pvt Ltd No answers on this topic |
Cons | Oracle | Webkul Software Pvt Ltd No answers on this topic |
Likelihood to Renew | Oracle | Webkul Software Pvt Ltd No answers on this topic |
Usability | Oracle | Webkul Software Pvt Ltd No answers on this topic |
Reliability and Availability | Oracle | Webkul Software Pvt Ltd No answers on this topic |
Performance | Oracle | Webkul Software Pvt Ltd No answers on this topic |
Support Rating | Oracle | Webkul Software Pvt Ltd No answers on this topic |
In-Person Training | Oracle | Webkul Software Pvt Ltd No answers on this topic |
Implementation Rating | Oracle | Webkul Software Pvt Ltd No answers on this topic |
Alternatives Considered | Oracle | Webkul Software Pvt Ltd No answers on this topic |
Scalability | Oracle | Webkul Software Pvt Ltd No answers on this topic |
Return on Investment | Oracle | Webkul Software Pvt Ltd No answers on this topic |
ScreenShots | Oracle Fusion Service Screenshots | UVdesk Helpdesk Screenshots |