Request Metrics vs. VisitorTrack

Request Metrics is great for small web development teams that want to make fast web applications. It was quick for us to get started and we could use the reports right away without having to read through documentation. If you just need to get some performance metrics, Request Metrics is perfect. It would not be so good for a larger team or a complex backend application as it is pretty limited in what it can measure.

VisitorTrack is best used with websites that have good page/file naming conventions. You can create alerts and reports based on triggers that match certain URLs, or parts of page names. For instance, you would want to consistently name pages related to your products to contain a certain string in the file name, like domainname.com/product_XXXXXXX.html, where "product" is consistent across all your products. There are other techniques, but consistency with naming conventions will be helpful to you. No worries, their support team will help you see what you want to see.

• Performance charts are really simple and easy for us to understand what is happening
• It was easy to get started and doesn't need administration or training
• It's affordable for our team
• It's fast

• Bombora without a doubt is the slickest thing you will ever see. How real is that visitor?
• Built-in contact searches for company to generate a specific marketing list

Incentivized

• I wish that it could also do uptime checking of the site
• There is not enough detail to drill into individual users

• As a relatively new user, this is not an easy question to answer. I have already seen improvements (Dashboard) since I have been using VisitorTrack.
• It would be great to see some more 'how to' video's in the help section.

VisitorTrack support is outstanding and personalized. I have always gotten prompt answers, directly from their staff without any language barriers, which I typically have to deal with from other vendors who outsource overseas.

Incentivized

We also consider Speedcurve and Calibre for monitoring. Speedcurve was really nice, but the reports were slow. We had to wait a lot to get information. It was also out of our budget and would require extra justification to use it. Calibre was also nice, but the numbers were based on synthetic rather than real user performance. We felt that this wasn't as helpful for us.

VisitorTrack is easy to use and highly accurate. They have a lot of capabilities to sort and filter your data.

• The launch of our project dashboard was much smoother and more successful because we could fix problems earlier
• It fit without our existing operations budget

• Ability to identify some key search terms used and make sure they have a presence on our web site
• Ability to see when new prospects visit our site so we can time follow ups accordingly
• Ability to set triggers on high value prospects which helps save time (I am a one man team)