Ruby Virtual Receptionist Services vs. Tidio

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Ruby
Score 10.0 out of 10
N/A
Ruby, or Ruby Receptionists headquartered in Portland, boasts supporting more than 10,000 businesses with live virtual receptionists and 24/7 available chat services. Users set their preferences to have Ruby answer the phone part-time, full-time, or after hours, and Ruby deploys personalized company greetings to custom call handling instructions.
$129
per month
Tidio
Score 8.0 out of 10
N/A
Tidio is a live chat app powered by a chatbot and that comes with mailing features.
$49
per month
Pricing
Ruby Virtual Receptionist ServicesTidio
Editions & Modules
Chat Ruby 10
$129
monthly
Chat Ruby 30
$299
monthly
Call Ruby 100
$319
monthly
Chat Ruby 50
$469
monthly
Call Ruby 200
$599
monthly
Call Ruby 350
$999
monthly
Call Ruby 500
$1,399
monthly
Communicator
$19
per month
Chatbot
$49
per month
Offerings
Pricing Offerings
RubyTidio
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsBundled Chat Ruby 10 Your Call Ruby Plan + Up to 10 Chats for $99 Bundled Chat Ruby 30 Your Call Ruby Plan + Up to 30 Chats for $249 Bundled Chat Ruby 50 Your Call Ruby Plan + Up to 50 Chats for $399—
More Pricing Information
Community Pulse
Ruby Virtual Receptionist ServicesTidio
Top Pros

No answers on this topic

Top Cons
Features
Ruby Virtual Receptionist ServicesTidio
Chat Analytics and Reports
Comparison of Chat Analytics and Reports features of Product A and Product B
Ruby Virtual Receptionist Services
-
Ratings
Tidio
7.0
1 Ratings
18% below category average
Chat history and transcripts00 Ratings7.01 Ratings
Chat reporting00 Ratings7.01 Ratings
Chat and web analytics00 Ratings7.01 Ratings
Best Alternatives
Ruby Virtual Receptionist ServicesTidio
Small Businesses
Smith.ai Live Website Chat
Smith.ai Live Website Chat
Score 9.0 out of 10
Smith.ai Live Website Chat
Smith.ai Live Website Chat
Score 9.0 out of 10
Medium-sized Companies

No answers on this topic

Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises

No answers on this topic

Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Ruby Virtual Receptionist ServicesTidio
Likelihood to Recommend
5.0
(1 ratings)
9.0
(2 ratings)
User Testimonials
Ruby Virtual Receptionist ServicesTidio
Likelihood to Recommend
Ruby Receptionists, Inc
Ruby Virtual Receptionist Services is well suited for a business that needs call screening and message-taking services. The service is expensive but if the user is willing to put a lot of time and effort into planning and scriptwriting, as well as call handling instructions, it may work well. Also, if there is not much information that must be captured by the receptionist, I feel this may be a better fit.
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Tidio
Tidio is well suited for businesses who want to chat with their site visitors in real time. The interface is simple and intuitive, and the user experience on the visitor side is great as well. Perfect for installing on a marketing site, proprietary portal, and more. Can set up an after hours bot to help triage requests from clients and prospective clients when you are back in office.
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Pros
Ruby Receptionists, Inc
  • Call-out request "personal assistant services."
  • Ruby Receptionist app.
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Tidio
  • Very intuitive interface and management.
  • Scalable plans that don't require me to purchase features I don't need.
  • Super simple chat bot administration.
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Cons
Ruby Receptionists, Inc
  • Clarity in billing.
  • Shortened hold times.
  • Less transfer time from call to receptionist (between English and Spanish).
  • Better training of receptionists to prevent certain things from being said to clients - decreases client confidence.
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Tidio
  • Unable to ban visitors by site referrer (spam sites)
  • Chatbot conditional logic could be a bit simpler/cleaner
  • Occasional issues with the desktop app (in browser never gives us trouble though)
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Alternatives Considered
Ruby Receptionists, Inc
We switched over from Answer First to Ruby Receptionist because we wanted a more full-service answering service. We wanted to be able to call out using our business number as well as text in and out. We also really liked the "call-out request" feature as it freed up our time and allowed Ruby to handle minor client communications, etc.
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Tidio
Read full review
Return on Investment
Ruby Receptionists, Inc
  • Increased efficiency.
  • NEGATIVE ROI.
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Tidio
  • Helped us get new deals from site visitors
  • Helped us get renewals from current clients
Read full review
ScreenShots