Ruby Virtual Receptionist Services vs. Tidio

Ruby Virtual Receptionist Services is well suited for a business that needs call screening and message-taking services. The service is expensive but if the user is willing to put a lot of time and effort into planning and scriptwriting, as well as call handling instructions, it may work well. Also, if there is not much information that must be captured by the receptionist, I feel this may be a better fit.

It's extremely easy to install and set up. The visual customization is thorough (brand colors etc.). There is lots of help documentation. There is an iOS and Android app for users on the go and built in integrations with CRMs as well as other third-party applications, along with a Zapier API which can connect to virtually any other third-party application.

• Call-out request "personal assistant services."
• Ruby Receptionist app.

• Very intuitive interface and management.
• Scalable plans that don't require me to purchase features I don't need.
• Super simple chat bot administration.

• Clarity in billing.
• Shortened hold times.
• Less transfer time from call to receptionist (between English and Spanish).
• Better training of receptionists to prevent certain things from being said to clients - decreases client confidence.

• A built in call tracking module would be great.

We switched over from Answer First to Ruby Receptionist because we wanted a more full-service answering service. We wanted to be able to call out using our business number as well as text in and out. We also really liked the "call-out request" feature as it freed up our time and allowed Ruby to handle minor client communications, etc.

• Increased efficiency.
• NEGATIVE ROI.

• Captured leads that might have fallen through the cracks.
• Free account provides plenty of basic features, so the ROI is 100%.
• Dashboard with all communications eliminates chasing around emails.