Ruby Virtual Receptionist Services vs. Tidio

Ruby Virtual Receptionist Services

Tidio

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Ruby	Score 10.0 out of 10	N/A	Ruby, or Ruby Receptionists headquartered in Portland, boasts supporting more than 10,000 businesses with live virtual receptionists and 24/7 available chat services. Users set their preferences to have Ruby answer the phone part-time, full-time, or after hours, and Ruby deploys personalized company greetings to custom call handling instructions.	$129 per month
Tidio	Score 9.3 out of 10	N/A	Tidio is a live chat app powered by a chatbot and that comes with mailing features.	$49 per month

Pricing

Ruby Virtual Receptionist Services

Tidio

Editions & Modules

Chat Ruby 10: $129
monthly
Chat Ruby 30: $299
monthly
Call Ruby 100: $319
monthly
Chat Ruby 50: $469
monthly
Call Ruby 200: $599
monthly
Call Ruby 350: $999
monthly
Call Ruby 500: $1,399
monthly

Communicator: $19
per month
Chatbot: $49
per month

Offerings

Pricing Offerings
Ruby	Tidio
Free Trial
No	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

Optional

No setup fee

Additional Details

Bundled Chat Ruby 10 Your Call Ruby Plan + Up to 10 Chats for $99 Bundled Chat Ruby 30 Your Call Ruby Plan + Up to 30 Chats for $249 Bundled Chat Ruby 50 Your Call Ruby Plan + Up to 50 Chats for $399

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More Pricing Information

Community Pulse
	Ruby Virtual Receptionist Services	Tidio
Top Pros	No answers on this topic	Pro Email integration Pro Live chat Pro Desktop or mobile
Top Cons	Minus Hold times Minus Better training	Minus Email marketing Minus Time notifications Minus Real time notifications

Features

Ruby Virtual Receptionist Services

Tidio

Chat Analytics and Reports

Comparison of Chat Analytics and Reports features of Product A and Product B
	Ruby Virtual Receptionist Services - Ratings	Tidio 7.0 1 Ratings 17% below category average
Chat history and transcripts	00 Ratings	7.01 Ratings
Chat reporting	00 Ratings	7.01 Ratings
Chat and web analytics	00 Ratings	7.01 Ratings

Best Alternatives
	Ruby Virtual Receptionist Services	Tidio
Small Businesses	Smith.ai Live Website Chat Score 9.0 out of 10	Smith.ai Live Website Chat Score 9.0 out of 10
Medium-sized Companies	No answers on this topic	Genesys DX (discontinued) Score 10.0 out of 10
Enterprises	No answers on this topic	Genesys DX (discontinued) Score 10.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Ruby Virtual Receptionist Services	Tidio
Likelihood to Recommend	5.0 (1 ratings)	9.0 (2 ratings)

User Testimonials
	Ruby Virtual Receptionist Services	Tidio
Likelihood to Recommend	Ruby Receptionists, Inc Ruby Virtual Receptionist Services is well suited for a business that needs call screening and message-taking services. The service is expensive but if the user is willing to put a lot of time and effort into planning and scriptwriting, as well as call handling instructions, it may work well. Also, if there is not much information that must be captured by the receptionist, I feel this may be a better fit. Incentivized JR Julliana Reyes Partner and Attorney Read full review	Tidio Tidio is well suited for businesses who want to chat with their site visitors in real time. The interface is simple and intuitive, and the user experience on the visitor side is great as well. Perfect for installing on a marketing site, proprietary portal, and more. Can set up an after hours bot to help triage requests from clients and prospective clients when you are back in office. Incentivized Taylor Hicks Creative Strategist Read full review
Pros	Ruby Receptionists, Inc Call-out request "personal assistant services." Ruby Receptionist app. Incentivized JR Julliana Reyes Partner and Attorney Read full review	Tidio Very intuitive interface and management. Scalable plans that don't require me to purchase features I don't need. Super simple chat bot administration. Incentivized Jonathan Rockett Sales, Marketing & Business Development Read full review
Cons	Ruby Receptionists, Inc Clarity in billing. Shortened hold times. Less transfer time from call to receptionist (between English and Spanish). Better training of receptionists to prevent certain things from being said to clients - decreases client confidence. Incentivized JR Julliana Reyes Partner and Attorney Read full review	Tidio Unable to ban visitors by site referrer (spam sites) Chatbot conditional logic could be a bit simpler/cleaner Occasional issues with the desktop app (in browser never gives us trouble though) Incentivized Taylor Hicks Creative Strategist Read full review
Alternatives Considered	Ruby Receptionists, Inc We switched over from Answer First to Ruby Receptionist because we wanted a more full-service answering service. We wanted to be able to call out using our business number as well as text in and out. We also really liked the "call-out request" feature as it freed up our time and allowed Ruby to handle minor client communications, etc. Incentivized JR Julliana Reyes Partner and Attorney Read full review	Tidio Incentivized Jonathan Rockett Sales, Marketing & Business Development Read full review
Return on Investment	Ruby Receptionists, Inc Increased efficiency. NEGATIVE ROI. Incentivized JR Julliana Reyes Partner and Attorney Read full review	Tidio Helped us get new deals from site visitors Helped us get renewals from current clients Incentivized Taylor Hicks Creative Strategist Read full review
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