What users are saying about
1 Rating
4 Ratings
1 Rating
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Score 5 out of 100
4 Ratings
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Score 9.8 out of 100

Likelihood to Recommend

Ruby

Ruby Virtual Receptionist Services is well suited for a business that needs call screening and message-taking services. The service is expensive but if the user is willing to put a lot of time and effort into planning and scriptwriting, as well as call handling instructions, it may work well. Also, if there is not much information that must be captured by the receptionist, I feel this may be a better fit.
Julliana Reyes | TrustRadius Reviewer

Tidio

It's extremely easy to install and set up. The visual customization is thorough (brand colors etc.). There is lots of help documentation. There is an iOS and Android app for users on the go and built in integrations with CRMs as well as other third-party applications, along with a Zapier API which can connect to virtually any other third-party application.
Jonathan Rockett | TrustRadius Reviewer

Pros

Ruby

  • Call-out request "personal assistant services."
  • Ruby Receptionist app.
Julliana Reyes | TrustRadius Reviewer

Tidio

  • Very intuitive interface and management.
  • Scalable plans that don't require me to purchase features I don't need.
  • Super simple chat bot administration.
Jonathan Rockett | TrustRadius Reviewer

Cons

Ruby

  • Clarity in billing.
  • Shortened hold times.
  • Less transfer time from call to receptionist (between English and Spanish).
  • Better training of receptionists to prevent certain things from being said to clients - decreases client confidence.
Julliana Reyes | TrustRadius Reviewer

Tidio

  • A built in call tracking module would be great.
Jonathan Rockett | TrustRadius Reviewer

Alternatives Considered

Ruby

We switched over from Answer First to Ruby Receptionist because we wanted a more full-service answering service. We wanted to be able to call out using our business number as well as text in and out. We also really liked the "call-out request" feature as it freed up our time and allowed Ruby to handle minor client communications, etc.
Julliana Reyes | TrustRadius Reviewer

Tidio

Jonathan Rockett | TrustRadius Reviewer

Return on Investment

Ruby

  • Increased efficiency.
  • NEGATIVE ROI.
Julliana Reyes | TrustRadius Reviewer

Tidio

  • Captured leads that might have fallen through the cracks.
  • Free account provides plenty of basic features, so the ROI is 100%.
  • Dashboard with all communications eliminates chasing around emails.
Jonathan Rockett | TrustRadius Reviewer

Pricing Details

Ruby

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Ruby Editions & Modules

Edition
Chat Ruby 10$1291
Chat Ruby 30$2991
Chat Ruby 50$4691
Call Ruby 100$3191
Call Ruby 200$5991
Call Ruby 350$9991
Call Ruby 500$1,3991
  1. monthly
Additional Pricing Details
Bundled Chat Ruby 10 Your Call Ruby Plan + Up to 10 Chats for $99 Bundled Chat Ruby 30 Your Call Ruby Plan + Up to 30 Chats for $249 Bundled Chat Ruby 50 Your Call Ruby Plan + Up to 50 Chats for $399

Tidio

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Tidio Editions & Modules

Additional Pricing Details

Add comparison