130 Ratings
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Score 8.3 out of 100
1 Rating
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Score 9.1 out of 100

Feature Set Ratings

  • Salesforce CPQ ranks higher in 1 feature set: CPQ

CPQ

8.8

Salesforce CPQ

88%
8.2

servicePath CPQ+

82%
Salesforce CPQ ranks higher in 8/11 features

Quote sharing/sending

9.2
92%
29 Ratings
7.3
73%
1 Rating

Product configuration

8.4
84%
30 Ratings
9.1
91%
1 Rating

Configuration options

8.8
88%
28 Ratings
9.1
91%
1 Rating

Pricing rules

9.1
91%
27 Ratings
9.1
91%
1 Rating

Price adjustment

9.3
93%
29 Ratings
9.1
91%
1 Rating

Purchase history and open contracts

8.5
85%
22 Ratings
7.3
73%
1 Rating

Guided selling/Sales portal

8.0
80%
18 Ratings
8.2
82%
1 Rating

CPQ reporting & analytics

8.8
88%
22 Ratings
7.3
73%
1 Rating

CPQ-CRM integration

9.4
94%
27 Ratings
9.1
91%
1 Rating

Attachments to quotes

8.7
87%
29 Ratings
7.3
73%
1 Rating

Order capturing

8.7
87%
12 Ratings
7.3
73%
1 Rating

Attribute Ratings

  • Salesforce CPQ is rated higher in 1 area: Usability
  • servicePath CPQ+ is rated higher in 2 areas: Likelihood to Recommend, Support Rating
  • Salesforce CPQ and servicePath CPQ+ are tied in 1 area: Likelihood to Renew

Likelihood to Recommend

9.0

Salesforce CPQ

90%
39 Ratings
9.1

servicePath CPQ+

91%
1 Rating

Likelihood to Renew

9.1

Salesforce CPQ

91%
1 Rating
9.1

servicePath CPQ+

91%
1 Rating

Usability

8.6

Salesforce CPQ

86%
3 Ratings
8.2

servicePath CPQ+

82%
1 Rating

Availability

9.1

Salesforce CPQ

91%
2 Ratings

servicePath CPQ+

N/A
0 Ratings

Performance

8.2

Salesforce CPQ

82%
2 Ratings

servicePath CPQ+

N/A
0 Ratings

Support Rating

7.9

Salesforce CPQ

79%
24 Ratings
9.1

servicePath CPQ+

91%
1 Rating

Product Scalability

8.2

Salesforce CPQ

82%
1 Rating

servicePath CPQ+

N/A
0 Ratings

Likelihood to Recommend

Salesforce CPQ

What I like best is the ease of use to be able to track all opportunities and quotes in my daily sales tracker I also like the fact that you can reorganize the view for your opportunities. For instance, it is very similar to a spreadsheet where you can filter them by date, dollar amount, name, and several other ways. I found this to be less appropriate when we have to do multiple roles while assigning one task to multiple users. Column resizing within the Quote Line Editor is not supported in the Salesforce mobile app.
Anonymous | TrustRadius Reviewer

servicePath CPQ+

Very well suited to technology and technology service provider businesses. Very much best in its class for those focused on more than just vendor product resale.
Anonymous | TrustRadius Reviewer

Pros

Salesforce CPQ

  • Salesforce CPQ easily maps to standard and custom fields within the opportunity in SFDC, allowing you to avoid time spent duplicating effort or copying and pasting deal criteria.
  • Salesforce CPQ connects directly to pre-determined price book, making it very easy to provide a proposal based on standard cost and/or add discounts to standard cost and reflect those reductions on the order form as appropriate.
  • Salesforce CPQ provides the ability for administrators to configure workflows for approval based on certain discount %'s on the standard cost, offering a quick and easy way to route automatically through the organization for approval.
Danielle DesBiens | TrustRadius Reviewer

servicePath CPQ+

  • Complex configured products and guided selling.
  • Ease of use and setup.
  • Simplification of the complex.
  • Integrations that enable technology companies to sell effectively.
Anonymous | TrustRadius Reviewer

Cons

Salesforce CPQ

  • More complex product and configuration rules seem overly complex. If any math is required in a rule, even simple quantity rules can very complicated.
  • Quote templates while easy to customize are very simple in their layout. We'd like to be able to have more dynamic and visually appealing quote templates.
  • Guided selling is lacking in very basic ways. You can't create questions with dependencies for "if this, then that" or an intuitive questionnaire or guided selling wizard.
Anonymous | TrustRadius Reviewer

servicePath CPQ+

  • Seamless e-signature for order processing and records closure.
  • Support for evergreen contracts.
  • Offer for SME businesses.
Anonymous | TrustRadius Reviewer

Pricing Details

Salesforce CPQ

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$30 Per User per Month

Salesforce CPQ Editions & Modules

Edition
Basic$301
Professional$501
Enterprise$751
  1. Per User per Month
Additional Pricing Details

servicePath CPQ+

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$75 USD/user/month*(billed annually)

servicePath CPQ+ Editions & Modules

Edition
servicePath CPQ+ Professional Edition$751
servicePath CPQ+ Enterprise Edition$1251
  1. USD/user/month*(billed annually)
Additional Pricing Details
Pricing information for servicePath CPQ is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase servicePath CPQ must be conducted with the vendor.

Likelihood to Renew

Salesforce CPQ

Salesforce CPQ 9.1
Based on 1 answer
The company is very easy to work with and is growing by leaps and bounds. We do not anticipate switching vendors anytime in the near future
Marcus Sandelowsky, CLSSBB | TrustRadius Reviewer

servicePath CPQ+

servicePath CPQ+ 9.1
Based on 1 answer
Quality solution built for our needs.
Anonymous | TrustRadius Reviewer

Usability

Salesforce CPQ

Salesforce CPQ 8.6
Based on 3 answers
After the initial set up, end users who are not the most tech savy are generally finding it easy to navigate
Marcus Sandelowsky, CLSSBB | TrustRadius Reviewer

servicePath CPQ+

servicePath CPQ+ 8.2
Based on 1 answer
Very good usability just needs more documentation for new features.
Anonymous | TrustRadius Reviewer

Support Rating

Salesforce CPQ

Salesforce CPQ 7.9
Based on 24 answers
There have been some issues with multi-year pricing of certain products and services which we have been assured will be resolved but I guess are still underway, the support team apart from this has not been needed much and in the rare scenarios, it has been needed the resolutions of conflicts has been prompt and quick, so the overall support would have my high regards for being so helpful and customer-oriented so as to assure good performance of their toolset and customer satisfaction.
Prashant Choudhary | TrustRadius Reviewer

servicePath CPQ+

servicePath CPQ+ 9.1
Based on 1 answer
A quality team who know their product and the industry they operate in.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Salesforce CPQ

There is no comparison to a fully functional instance of CPQ. Nothing comes close due to the amount of customization and ease of use that CPQ offers once it's fully built out. Other solutions may be easier to build or administer, but for the users and business needs, CPQ is the best solution possible.
Nathaniel Sintros | TrustRadius Reviewer

servicePath CPQ+

ServicePath stood out from the rest due to: a) Product management including cost modeling, through CPQ, and client lifecycle management capability.b) Easy of use and simplification of complex scenarios.c) Easy to use, very capable, no code configured, and guided products.
Anonymous | TrustRadius Reviewer

Return on Investment

Salesforce CPQ

  • The use of Steelbrick has created significant positive productivity for Mitsubish Electric sales. An online price book and quote input function, along with the ability to clone a quote to efficiently start a new quote has improved sales process and inventory planning. This elevated our sales teams from monthly spreadsheet submissions to real time opportunity and inventory planning.
  • Use of SteelBrick also improved customer service. When a customer places an order today, the sales order processing team has ready access to approved proposals and pricing, instead of looking for the appropriate spreadsheet file containing a customer proposal.
Chris Osment | TrustRadius Reviewer

servicePath CPQ+

  • Positive impact on ROI: previous spreadsheet system was at a dead end.
  • Enabled new starters to be more productive early on.
  • Opened up the solution to improved commercial client lifecycle management.
  • Reduced errors and omissions.
Anonymous | TrustRadius Reviewer

Screenshots

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