4 Ratings
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Score 7.1 out of 100
7 Ratings
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Score 8 out of 100

Likelihood to Recommend

Self Service Reset Password Management

It's a great tool for limiting (eliminating) calls to your IT department or Help Desk to assist with Windows Login issues. For organizations that don't mind having a dedicated onsite or hosted server to provide this type of service its a great tool to have implemented in the environment.
Anonymous | TrustRadius Reviewer

Zoho Vault

The reason I selected 7/10 is because I don't have any experience using other systems similar to Zoho Vault. It works fine for us, but I also have experience with Zoho Recruit, and based on that experience, I know that there are better choices out there. I would encourage anyone I was recommending this product to, to also research similar products.
Anonymous | TrustRadius Reviewer

Pros

Self Service Reset Password Management

  • It provides ease of use in assisting end users with login issues.
  • Provides self-service when passwords or account assistance is needed.
Anonymous | TrustRadius Reviewer

Zoho Vault

  • Zoho Vault integrates into your browser with an add-in, which makes it easy to access websites that need authentication.
  • Zoho Vault enables you to create users and groups, and share authentication details either at a group level or at a user level.
  • Zoho Vault gives you the capability of defining the level of access a user or group has to the authentication - read-only or read/write. This is one of the most unique features that I have come across any online password managers.
  • Zoho Vault allows you to download and store an offline encrypted copy of your authentication details for the time when the internet is restricted.
Jaideep Tibrewala | TrustRadius Reviewer

Cons

Self Service Reset Password Management

  • The product serves its purpose fairly well. Perhaps an additional feature that can assist remote users would be beneficial.
  • Sending alerts or notifications when a user has been locked out would be great. We are able to access this information from the Admin Portal but a system generated email would be helpful.
Anonymous | TrustRadius Reviewer

Zoho Vault

  • The user interface can be confusing at times. You can wind up in a different category very easily.
  • Maybe a notification for duplicate entries would help manage passwords a lot better.
  • An integration with Zoho Help Desk would be nice
Leonard Johnson | TrustRadius Reviewer

Usability

Self Service Reset Password Management

No score
No answers yet
No answers on this topic

Zoho Vault

Zoho Vault 8.0
Based on 1 answer
I selected 8/10 because while I don't have any experience using other products similar to Zoho Vault, I do believe it is easy to use and maintain. We do not have any problems using this product and have never needed to contact customer support.
Anonymous | TrustRadius Reviewer

Support Rating

Self Service Reset Password Management

No score
No answers yet
No answers on this topic

Zoho Vault

Zoho Vault 8.0
Based on 1 answer
Never really needed to use the customer support of Zoho Vault, but all other Zoho services have excellent support and excellent forums to participate in, and I don't assume Zoho Vault would have anything less
Jaideep Tibrewala | TrustRadius Reviewer

Alternatives Considered

Self Service Reset Password Management

There were no other services that we had the opportunity to compare this to. It seemed to be one of a kind product aside from using some type of biometrics solution.
Anonymous | TrustRadius Reviewer

Zoho Vault

Storage works the same, but the browser integrations from Zoho Vault are still very buggy.
John Hinson | TrustRadius Reviewer

Return on Investment

Self Service Reset Password Management

  • It has helped us reduce cost on the amount of time spent on assisting users with Windows Login issues.
  • A decreased number of calls to our Help Desk allowing for IT to work on bigger tasks.
Anonymous | TrustRadius Reviewer

Zoho Vault

  • Inexpensive when packaged with other Zoho products.
  • Saved time on projects by being easy to access
  • We ended up importing all of our Vault passwords into another program very easily.
Leonard Johnson | TrustRadius Reviewer

Pricing Details

Self Service Reset Password Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zoho Vault

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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