Self Service Reset Password Management vs. Zoho Vault

It's a great tool for limiting (eliminating) calls to your IT department or Help Desk to assist with Windows Login issues. For organizations that don't mind having a dedicated onsite or hosted server to provide this type of service its a great tool to have implemented in the environment.

Incentivized

The reason I selected 7/10 is because I don't have any experience using other systems similar to Zoho Vault. It works fine for us, but I also have experience with Zoho Recruit, and based on that experience, I know that there are better choices out there. I would encourage anyone I was recommending this product to, to also research similar products.

Incentivized

• It provides ease of use in assisting end users with login issues.
• Provides self-service when passwords or account assistance is needed.

Incentivized

• Zoho Vault integrates into your browser with an add-in, which makes it easy to access websites that need authentication.
• Zoho Vault enables you to create users and groups, and share authentication details either at a group level or at a user level.
• Zoho Vault gives you the capability of defining the level of access a user or group has to the authentication - read-only or read/write. This is one of the most unique features that I have come across any online password managers.
• Zoho Vault allows you to download and store an offline encrypted copy of your authentication details for the time when the internet is restricted.

Incentivized

• The product serves its purpose fairly well. Perhaps an additional feature that can assist remote users would be beneficial.
• Sending alerts or notifications when a user has been locked out would be great. We are able to access this information from the Admin Portal but a system generated email would be helpful.

Incentivized

• The user interface can be confusing at times. You can wind up in a different category very easily.
• Maybe a notification for duplicate entries would help manage passwords a lot better.
• An integration with Zoho Help Desk would be nice

Incentivized

I selected 8/10 because while I don't have any experience using other products similar to Zoho Vault, I do believe it is easy to use and maintain. We do not have any problems using this product and have never needed to contact customer support.

Incentivized

Never really needed to use the customer support of Zoho Vault, but all other Zoho services have excellent support and excellent forums to participate in, and I don't assume Zoho Vault would have anything less

Incentivized

There were no other services that we had the opportunity to compare this to. It seemed to be one of a kind product aside from using some type of biometrics solution.

Incentivized

Storage works the same, but the browser integrations from Zoho Vault are still very buggy.

Incentivized

• It has helped us reduce cost on the amount of time spent on assisting users with Windows Login issues.
• A decreased number of calls to our Help Desk allowing for IT to work on bigger tasks.

Incentivized

• Inexpensive when packaged with other Zoho products.
• Saved time on projects by being easy to access
• We ended up importing all of our Vault passwords into another program very easily.

Incentivized