ServiceNow Customer Service Management vs. Aspire, from ServiceTitan
ServiceNow Customer Service Management vs. Aspire, from ServiceTitan
Product | Rating | Most Used By | Product Summary | Starting Price |
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ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A | |
Aspire, from ServiceTitan | N/A | Aspire, now from ServiceTitan since the July, 2021 acquisition, is business management software built for landscape, snow & ice removal, and janitorial contractors by industry professionals. It includes a CRM, job scheduling and work tickets, invoicing, time tracking, forms, mobile apps, and integrations (Quickbooks, Acumatica), to provide a complete solution. | N/A |
ServiceNow Customer Service Management | Aspire, from ServiceTitan | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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More Pricing Information |
ServiceNow Customer Service Management | Aspire, from ServiceTitan | |
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Top Pros | No answers on this topic | |
Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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ServiceNow Customer Service Management | Aspire, from ServiceTitan | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Kickserv Score 9.3 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Jotform Score 8.7 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | ServiceNow Customer Service Management Score 7.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ServiceNow Customer Service Management | Aspire, from ServiceTitan | |
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Likelihood to Recommend | 7.4 (6 ratings) | - (0 ratings) |
Usability | 10.0 (1 ratings) | - (0 ratings) |
Support Rating | 9.0 (1 ratings) | - (0 ratings) |
ServiceNow Customer Service Management | Aspire, from ServiceTitan | |
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Likelihood to Recommend | ServiceNow | ServiceTitan No answers on this topic |
Pros | ServiceNow | ServiceTitan No answers on this topic |
Cons | ServiceNow | ServiceTitan No answers on this topic |
Usability | ServiceNow | ServiceTitan No answers on this topic |
Support Rating | ServiceNow | ServiceTitan No answers on this topic |
Alternatives Considered | ServiceNow | ServiceTitan No answers on this topic |
Return on Investment | ServiceNow | ServiceTitan No answers on this topic |
ScreenShots |