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Score 7.5 out of 101
7 Ratings
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Score 7.3 out of 101

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Likelihood to Recommend

Smarsh Connected Suite

This appliance is well suited for organizations that have a need to monitor, moderate, or log social networking site use or the use of any website. It is a very solid tool for any information security department to have at their disposal.
No photo available

Commun.it

For a small business or individual Commun.it could be used to quickly and efficiently grow an audience. Using the featured hashtag functionality in particular means that, instead of wading through various searches on Twitter, all the information is at your finger-tips and you can act on it accordingly. I think it would have benefits for businesses of multiple sizes however a smaller business might find the price-point prohibitive.
Adeline Garman BA (Hons) DipM MCIM profile photo

Feature Rating Comparison

Listening/monitoring

Smarsh Connected Suite
Commun.it
6.7
Boolean keyword searches
Smarsh Connected Suite
Commun.it
7.2
Filtering out noise/spam
Smarsh Connected Suite
Commun.it
7.3
Sentiment analysis
Smarsh Connected Suite
Commun.it
5.8
Broad channel coverage
Smarsh Connected Suite
Commun.it
6.3

Publishing

Smarsh Connected Suite
Commun.it
6.2
Content planning and scheduling
Smarsh Connected Suite
Commun.it
7.2
Audience targeting
Smarsh Connected Suite
Commun.it
6.7
Content optimization
Smarsh Connected Suite
Commun.it
5.4
Workflow management
Smarsh Connected Suite
Commun.it
5.5

Engagement

Smarsh Connected Suite
Commun.it
7.4
Automated routing and prioritization
Smarsh Connected Suite
Commun.it
7.7
Customer interaction histories
Smarsh Connected Suite
Commun.it
7.6
Bulk actions
Smarsh Connected Suite
Commun.it
6.9

Marketing

Smarsh Connected Suite
Commun.it
5.2
Lead generation
Smarsh Connected Suite
Commun.it
4.6
Content marketing
Smarsh Connected Suite
Commun.it
6.7
Paid media management
Smarsh Connected Suite
Commun.it
2.8
Campaigns and promotions
Smarsh Connected Suite
Commun.it
6.5

Channel coverage/integration

Smarsh Connected Suite
Commun.it
7.4
Twitter
Smarsh Connected Suite
Commun.it
8.5
Facebook
Smarsh Connected Suite
Commun.it
7.2
LinkedIn
Smarsh Connected Suite
Commun.it
6.0
Instagram
Smarsh Connected Suite
Commun.it
7.8

Reporting/analytics

Smarsh Connected Suite
Commun.it
6.2
Campaign success analytics
Smarsh Connected Suite
Commun.it
6.7
Real-time tracking
Smarsh Connected Suite
Commun.it
6.2
Competitor analysis
Smarsh Connected Suite
Commun.it
5.6

Account management

Smarsh Connected Suite
Commun.it
6.3
Role-based user permissions & privileges
Smarsh Connected Suite
Commun.it
5.1
Mobile access
Smarsh Connected Suite
Commun.it
7.4

Pros

  • Filtering capabilities for both URL and Social Media were easy to implement and manage by the security team. These features allow you to grant or deny access to various user groups as needed all the way to an individual grant or deny. It offers a vary large robust list of configuration options.
  • If you have a need for storing and later discovering Instant Messaging conversations or even messaging in social media then this is the tool to deploy. At that time when we chose this product, none of the other products were capable of meeting the feature set that Actiance offered.
  • Ease of deployment. Its abilities for integration with LDAP and Active directory give a wide set of deployment options.
No photo available
  • Engagement opportunities - Shows you top content among your community and feed, of the things that are worthy of your time and attention, Tweets worth sharing, posts mentioning you that you should consider replying. By doing this, it enables me to surface up only the value and most important aspects of my social media, so I can easily manage it in a much shorter time.
  • Scheduling posts - Unlike the competition, their scheduling feature is integrated amongst the other features, and utilizing their intelligence and learning algorithm to automatically create a "best time" to sent out tweets. This has enabled me to get the most exposure and engagement from my content and community.
Yarin Hochman profile photo

Cons

  • Its configuration options were very large and required a good deal of time to learn all of the various settings.
No photo available
  • UI/UX could be improved. Sometimes could be a bit overwhelming or confusing.
Yarin Hochman profile photo

Likelihood to Renew

Smarsh Connected Suite8.1
Based on 2 answers
Its not often that you come across a platform that is as easy to deploy as this one was. Once deployed it is an easy configure and forget appliance, but then you wouldn't get to benefit from its many other available features.
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No score
No answers yet
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Alternatives Considered

This was the only appliance of its kind that I have used. Other devices have different capabilities for web filtering such as the checkpoint firewalls, but none of them offered the overall solution that was deployed with this product at that time.
No photo available
Buffer is great for scheduling tweets and analyzing how your tweets fare, I can also use Buffer for LinkedIn. But, Buffer does not offer follower analytics and give suggestions on who to follow and unfollow. We use the free version of Buffer as well but they do not constantly bombard you with upgrade requests
No photo available

Return on Investment

  • Faster investigative work has led to increased employee efficiency when working on security investigations.
No photo available
  • Brand awareness
  • Lead generation
  • Prospect nurturing and ongoing customer support
Yarin Hochman profile photo

Pricing Details

Smarsh Connected Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Commun.it

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details