SolarWinds Service Desk (SSD) vs. USU IT Service Management
SolarWinds Service Desk (SSD) vs. USU IT Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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SolarWinds Service Desk | N/A | SolarWinds Service Desk (formerly Samanage) is a cloud-based, multi-tenant IT service desk and asset management software for IT and enterprise service management. Samanage is on a single, always new instance of software. The service desk includes a self-service portal, service catalog, knowledge base, and SLA management tool. The integrated agent-based asset management solution collects contracts and licensing data from Windows, Mac, Linux, and Unix systems. | N/A | |
USU IT Service Management | N/A | USU IT Service Management, formerly Valuemation, is an ITSM solution from German-headquartered company USU Software. It is offered as a central tool for enterprise service management across a company and a solution to automate processes across departments. It can manage complex service processes, on-premises or in the cloud, with tools to plan, operate and control IT using a range of mix-and-match modules and artificial intelligence (AI) applications. | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
SolarWinds Service Desk (SSD) | USU IT Service Management | |
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Top Pros |
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Top Cons |
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Incident and problem management |
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ITSM asset management |
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Change management |
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SolarWinds Service Desk (SSD) | USU IT Service Management | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.1 out of 10 | Ivanti Neurons for ITSM Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
SolarWinds Service Desk (SSD) | USU IT Service Management | |
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Likelihood to Recommend | 7.9 (118 ratings) | - (0 ratings) |
Likelihood to Renew | 6.5 (8 ratings) | - (0 ratings) |
Usability | 8.9 (7 ratings) | - (0 ratings) |
Availability | 8.7 (7 ratings) | - (0 ratings) |
Performance | 8.9 (4 ratings) | - (0 ratings) |
Support Rating | 8.0 (92 ratings) | - (0 ratings) |
In-Person Training | 9.1 (1 ratings) | - (0 ratings) |
Online Training | 8.2 (2 ratings) | - (0 ratings) |
Implementation Rating | 8.9 (3 ratings) | - (0 ratings) |
Configurability | 7.3 (1 ratings) | - (0 ratings) |
Ease of integration | 4.5 (1 ratings) | - (0 ratings) |
Product Scalability | 8.9 (4 ratings) | - (0 ratings) |
Vendor post-sale | 8.2 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 7.7 (2 ratings) | - (0 ratings) |
SolarWinds Service Desk (SSD) | USU IT Service Management | |
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Likelihood to Recommend | SolarWinds | USU Software AG No answers on this topic |
Pros | SolarWinds | USU Software AG No answers on this topic |
Cons | SolarWinds | USU Software AG No answers on this topic |
Likelihood to Renew | SolarWinds | USU Software AG No answers on this topic |
Usability | SolarWinds | USU Software AG No answers on this topic |
Reliability and Availability | SolarWinds | USU Software AG No answers on this topic |
Performance | SolarWinds | USU Software AG No answers on this topic |
Support Rating | SolarWinds | USU Software AG No answers on this topic |
Online Training | SolarWinds | USU Software AG No answers on this topic |
Implementation Rating | SolarWinds | USU Software AG No answers on this topic |
Alternatives Considered | SolarWinds | USU Software AG No answers on this topic |
Scalability | SolarWinds | USU Software AG No answers on this topic |
Return on Investment | SolarWinds | USU Software AG No answers on this topic |
ScreenShots | SolarWinds Service Desk Screenshots |