46 Ratings
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Score 7.8 out of 100
15 Ratings
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Score 9.5 out of 100

Likelihood to Recommend

Trend Micro Apex One (formerly OfficeScan)

Before Trend Micro OfficeScan we used Symantec Endpoint Protection and although it was very easy to deploy and to update agents it couldn't find a virus if you pointed it out with a neon sign. We were always getting hit with different viruses but since we migrated to Trend we no longer have that problem. Trend has definitely been preventing those kind of outbreaks successfully.
Anonymous | TrustRadius Reviewer

VMware Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

Cb Defense has been working very well in our organization. It is giving us much better insight into the applications that people are running on their systems (without authorization). This software is also great because it provides visibility into systems that are remote (off the network but still have Internet access). The out of band feature is great to help ensure that the systems are protected even when a user is traveling.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Endpoint Security

Trend Micro Apex One (formerly OfficeScan)
9.4
VMware Carbon Black Cloud Endpoint Standard (formerly Cb Defense)
9.4
Anti-Exploit Technology
Trend Micro Apex One (formerly OfficeScan)
8.8
VMware Carbon Black Cloud Endpoint Standard (formerly Cb Defense)
9.4
Endpoint Detection and Response (EDR)
Trend Micro Apex One (formerly OfficeScan)
9.2
VMware Carbon Black Cloud Endpoint Standard (formerly Cb Defense)
9.7
Centralized Management
Trend Micro Apex One (formerly OfficeScan)
9.6
VMware Carbon Black Cloud Endpoint Standard (formerly Cb Defense)
9.4
Hybrid Deployment Support
Trend Micro Apex One (formerly OfficeScan)
9.6
VMware Carbon Black Cloud Endpoint Standard (formerly Cb Defense)
9.0
Infection Remediation
Trend Micro Apex One (formerly OfficeScan)
9.0
VMware Carbon Black Cloud Endpoint Standard (formerly Cb Defense)
9.7
Vulnerability Management
Trend Micro Apex One (formerly OfficeScan)
9.6
VMware Carbon Black Cloud Endpoint Standard (formerly Cb Defense)
9.5
Malware Detection
Trend Micro Apex One (formerly OfficeScan)
9.6
VMware Carbon Black Cloud Endpoint Standard (formerly Cb Defense)
9.4

Pros

Trend Micro Apex One (formerly OfficeScan)

  • The product has two important aspects, centralized console and an agent which is typically installed on every machine. When the product is installed on a dedicated server then all computers can readily get updated while in the same network (provided the agent is installed on every machine). This helps the machine to avoid any kind of virus attacks.
  • Even if the machines are not in the same network where the console is being run it can directly get all updates from the Trend Micro server directly and the machine is still protected. Hence, it is not necessary that users have to visit the office or internal network to get the update, once the agent is installed on the machine then they can get the update from anywhere as long as the machine has access to the Internet.
  • Once the agent is installed on the machine the users can themselves do a full scan and even check the logs themselves.
Ratulsnigdha Saha | TrustRadius Reviewer

VMware Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

  • History of Process Execution, really anything that happens in the system is easily seen within the Dashboard. I can determine if a bad actor has infected the system, be it malware, backdoor, rootkit, Trojan, then from that point, I can put the system into Quarantine.
  • Being able to quarantine the system from the Dashboard. With these type of tools, pulling the power and running a hard drive image is not needed. Put the system in quarantine, start the analysis. A year ago, the network engineer might move the system into a VLAN that has no access to anything, except the system performing the remote analysis... Now I do not have to rely on anyone to move a system, power it down, pull the drive, or image the drive. I can just start the analysis right from my workstation.
  • The Live Response, again goes hand in hand with the quarantine feature.
  • By now, I am sure you see a process. Its simple, and easy and all done from a cloud-based console, called the dashboard. .. deploy the agent, create the policy, and active live response, set up email alerts, and monitor your endpoints... you are now ready to perform a triage in the event of an infection. We have step 1, step 2, step 3... but, just remember, things do happen, nothing is perfect, but this product has its advantages.
Brody Wright | TrustRadius Reviewer

Cons

Trend Micro Apex One (formerly OfficeScan)

  • Threat Removal: we've encountered several times when Trend Micro will point out some kind of threat, but lacks the ability to handle the removal itself, and typically still requires some kind of manual intervention.
  • It's small, but I do wish you could rename the endpoint agent names after they're assigned in the system.
  • Greater view and visibility into some of the standard reports offered would be nice.
David Schwartz | TrustRadius Reviewer

VMware Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

  • Policy management can be cumbersome. It is simple to set up a single policy but you have no way to apply the rules to multiple groups. If you need to set up the same rule to multiple policies, you need to type it over again.
  • Agent updates can be very slow to deploy. We use a mix of rolling out updates via the web console and our management appliance. It can take several weeks to update all agents.
  • We can be confused on why a rule will apply to a file. Sometimes something is blocked but we don't understand why.
Eric Samuelson | TrustRadius Reviewer

Likelihood to Renew

Trend Micro Apex One (formerly OfficeScan)

Trend Micro Apex One (formerly OfficeScan) 8.0
Based on 4 answers
It is very easy to stick with a vendor year after year, and it is also easy to see the faults in a product and want to change. This is the first time I have renewed with an antiviurs provider as others have been less than ideal and caused issues where there were none before, so while it isn't perfect, it is the best of the bunch currently and I am hopeful that it will continue to improve in future versions.
Aaron Myers | TrustRadius Reviewer

VMware Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

No score
No answers yet
No answers on this topic

Usability

Trend Micro Apex One (formerly OfficeScan)

No score
No answers yet
No answers on this topic

VMware Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

VMware Carbon Black Cloud Endpoint Standard (formerly Cb Defense) 8.0
Based on 1 answer
The console of the product is very easy to use. It provides great detailed information about all aspects of things occurring on the endpoint. It was easy to deploy and set up. The centralized cloud-based interface has made it easy to add two domains and manage them under a single pane with multiple admins. The only reason I wouldn't give it a higher score is a little bit of lag between updated info from the clients and also the lack of accountability in the deployment process. You set the deployment up for multiple machines and can't easily see if it was successful and/or it takes a while to see if it succeeded or failed.
Anonymous | TrustRadius Reviewer

Support Rating

Trend Micro Apex One (formerly OfficeScan)

Trend Micro Apex One (formerly OfficeScan) 8.0
Based on 1 answer
It has been difficult at sometimes, the support people at one point told me that they couldn't tell me information about OfficeScan because it was knowledge that was passed down from engineer to engineer. The issue was that if you used the msi for the install any further installs would require the msi to have the same exact name or else the install fails and corrupts the install. This information is not listed anywhere on trends website. Support kept trying to get me to use the exe for installs instead, but we use SCCM and msi's work better. We had to write a script to come up with a solution so that we could uninstall the software and install the new software. Trend did provide the technical expertise to help with the script and had us work with one of the developers in order to resolve that issue. So they did fix their screw up but it took a while and several complaints.
Anonymous | TrustRadius Reviewer

VMware Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

VMware Carbon Black Cloud Endpoint Standard (formerly Cb Defense) 8.7
Based on 6 answers
First, I need to disclose that our support is provided by SecureWorks. We purchased CB Defense from them, and they provide 24x7 monitoring and notification services for the solution and its deployment on our endpoints. To date, we are very pleased with this arrangement
Kevin Staley | TrustRadius Reviewer

Alternatives Considered

Trend Micro Apex One (formerly OfficeScan)

I have evaluated several endpoint security products over the years, but Trend Micro consistently lands in the Gartner's magic quadrant of best companies in this space, reviews well, and, most tellingly, I have had great success with their products. Every iteration brings improvements in ease of use and advancements in protection
Nathan Roberts | TrustRadius Reviewer

VMware Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

Cb is cloud-based and has a more advanced policy management. It also has better forensics information. Cost was similar, but Cb added cost savings in terms of IT management resources. We also have the ability to talk directly with engineers and have input on feature updates.
William Bocash | TrustRadius Reviewer

Return on Investment

Trend Micro Apex One (formerly OfficeScan)

  • Increased employee efficiency is definitely one of the main reasons for using this product. A lot of valuable business hours can be saved by having this product as we all know that fixing virus issues involves more than technical expertise and takes a lot of time.
  • If the employee efficiency improves then any employee facing the customer will have a much better impact and will automatically improve customer service. Having a computer in good condition is going to have a better customer service and it will also help to meet deadlines.
  • The only negative impact I would say that it does affect other VPN agents (which is mandatory for certain client applications or accessing the client network) once the Trend Micro agent gets a version upgrade. On the other hand if the agents are not upgraded from time to time it may affect Trend Micro agents' functionality.
Ratulsnigdha Saha | TrustRadius Reviewer

VMware Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

  • Cb Defense has had a positive impact on the business objectives since we've been able to check off "advanced threat prevention".
Christopher St.Amand | TrustRadius Reviewer

Screenshots

Pricing Details

Trend Micro Apex One (formerly OfficeScan)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

VMware Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Trend Micro Apex One (formerly OfficeScan)
8.9
VMware Carbon Black Cloud Endpoint Standard (formerly Cb Defense)
9.0

Likelihood to Renew

Trend Micro Apex One (formerly OfficeScan)
8.0
VMware Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

Usability

Trend Micro Apex One (formerly OfficeScan)
VMware Carbon Black Cloud Endpoint Standard (formerly Cb Defense)
8.0

Support Rating

Trend Micro Apex One (formerly OfficeScan)
8.0
VMware Carbon Black Cloud Endpoint Standard (formerly Cb Defense)
8.7

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