Likelihood to Recommend WhenToWork is he very cost-effective solution that gives our team the capabilities they need without having to leverage in a much more developed workforce management solution. It allows us to manage role-based permissions that support multiple unique teams, supervisors, QA members, and contact center agents. All users can interact with the system on desktop or mobile.
Read full review Pros WhenToWork utilizes templates that make scheduling a breeze. WhenToWork allows the user to "drag and drop" entries for quick changes. Read full review Cons The mobile app is too restrictive and could use a makeover. Would like the program to remember defaults (ie. "my positions", etc.) Read full review Support Rating WhenToWork has an easy-to-access and comprehensive Help feature that gives the user quick answers. The tutorials are also a very helpful training tool for the new user.
Read full review Alternatives Considered WhenToWork is much more cost-effective for our team size than other comparable workforce management solutions. It offers many of the same features, like role-based permissions, and mobile access, as the other much more expensive options. We are able to meet our needs across multiple unique contact center teams, with many different levels of access, and still have a cost-effective solution we have used for many years.
Read full review Return on Investment N/A. Not a manager, just a user. Read full review ScreenShots