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Avaya IP Office

Avaya IP Office

Overview

What is Avaya IP Office?

Avaya IP Office is a communications solution for small and medium-size businesses. It is available in the cloud, on premise or hybrid deployments are all supported with IP Office along with the ability to migrate from one to the other.…

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • Call park (9)
    8.1
    81%
  • Answering rules (9)
    7.9
    79%
  • Multi-level Interactive Voice Response (IVR) (8)
    6.5
    65%
  • High quality audio (9)
    6.5
    65%

Reviewer Pros & Cons

View all pros & cons
Verified User
Advisor in Professional Services
Financial Services Company, 11-50 employees
DM
Denise Maleno
Director of Accounting
Convergent Solutions Group (Telecommunications, 11-50 employees)

Video Reviews

3 videos

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Avaya IP Office Review | The unfiltered truth from a territory manager
03:17
Avaya IP Office Review from a Systems Engineer
03:17
Solutions Engineer's real take | Avaya IP Office Review
04:50
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Pricing

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Voice

$82

Cloud
per user/per month

Digital

$129

Cloud
per user/per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

6.5
Avg 8.1

Screen Sharing

Features related to remote screen sharing capabilities.

7.1
Avg 8.0

Online Meetings / Events

Features related to hosting and attending meetings and events online.

6.7
Avg 7.9

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

5.8
Avg 7.7

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

6.1
Avg 7.5

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

6.6
Avg 8.2

Call Management

Customized phone system settings

6.4
Avg 8.2

Mobile apps

Apps are compatible with mobile devices.

6.8
Avg 8.6

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

6.5
Avg 7.5
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Product Details

What is Avaya IP Office?

The globally available Avaya IP Office delivers a full-featured unified communications platform implemented and managed on premises. IP Office offers capabilities that supports customer and employee interactions and experiences.

Avaya IP Office Integrations

Avaya IP Office Competitors

Avaya IP Office Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Avaya IP Office is a communications solution for small and medium-size businesses. It is available in the cloud, on premise or hybrid deployments are all supported with IP Office along with the ability to migrate from one to the other. The included Avaya Equinox experience provides a single app for voice, video, messaging, conferencing and calendar and keeps employees productive on any device, from any location.

Fathom are common alternatives for Avaya IP Office.

Reviewers rate Call park highest, with a score of 8.1.

The most common users of Avaya IP Office are from Small Businesses (1-50 employees).
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Comparisons

View all alternatives
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Reviews and Ratings

(24)

Attribute Ratings

Reviews

(1-4 of 4)
Companies can't remove reviews or game the system. Here's why
January 10, 2024

Phone system that does what you require with additional features

Verified User
Advisor in Professional Services
Financial Services Company, 11-50 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We currently use Avaya IP Office as our phone system. This helps us keep compliant with phone recordings, giving us the ability to pause when we are collecting financial information. It also allows us to work in the office and also ability to work away. The mobile phone app means that we don't need to purchase mobile phone contracts for individual, as this can easily replace this. Meaning we don't have to have individual mobile phone numbers but a single office number.
Pros and Cons
  • Phone receptionist
  • Fully customised
  • Use of desk phones
  • Recording access
Likelihood to Recommend
Easily editable receptionist,meaning that during office hours where we can create rules so the phone is answered or the right message gets to clients
Other Software Used
Avaya IP Office Feature Ratings
Cloud PBX (3)
83.33333333333334%
8.3
Hosted PBX
80%
8.0
Multi-level Interactive Voice Response (IVR)
90%
9.0
Directory of employee names
80%
8.0
Call Management (8)
42.5%
4.3
Answering rules
100%
10.0
Call recording
80%
8.0
Call park
100%
10.0
Call screening
60%
6.0
Message alerts
N/A
N/A
Business SMS/External Messaging
N/A
N/A
Online Fax
N/A
N/A
Voicemail Transcription
N/A
N/A
Mobile apps (2)
90%
9.0
Mobile app for iOS
90%
9.0
Mobile app for Android
90%
9.0
Performance & Compatibility of Online Events Software (2)
70%
7.0
High quality audio
70%
7.0
High quality video
70%
7.0
Online Meetings / Events (3)
N/A
N/A
Calendar integration
N/A
N/A
Meeting initiation
N/A
N/A
Record meetings / events
N/A
N/A
Screen Sharing (1)
N/A
N/A
Desktop sharing
N/A
N/A
Online Events Collaboration (1)
N/A
N/A
Live chat
N/A
N/A
Online Events Security (2)
80%
8.0
User authentication
80%
8.0
Participant roles & permissions
80%
8.0
Unified Communications Platform and Collaboration (4)
17.5%
1.8
Centralized communications management
N/A
N/A
Team messaging
N/A
N/A
Team document sharing
N/A
N/A
Call and meeting analytics
70%
7.0
Return on Investment
  • Call Cost reduced
  • ability analyze phone system calls
June 27, 2023

Great all-in-one box for all your UC needs!

Verified User
Engineer in Sales
Telecommunications Company, 51-200 employees
Score 7 out of 10
Vetted Review
ResellerIncentivized
Use Cases and Deployment Scope
Perfect fit for an on-prem smb to Midmarket UC system that can scale. Nothing beats the feature-rich all in box system.
Pros and Cons
  • Scale
  • All in one box
  • Nimble
  • Flexibility
  • Compact
  • API Integration
  • Speech analytics
  • Contact centre
  • Workforce Optimization
Likelihood to Recommend
Perfect for smb and midmarket clients that are looking for an on-prem solution. Any customer that has many Branch locations which needs feature rich capabilities and can share centralized management. Same time, branch offices which will need local survivability and trunking.
Avaya IP Office Feature Ratings
Cloud PBX (3)
46.66666666666667%
4.7
Hosted PBX
50%
5.0
Multi-level Interactive Voice Response (IVR)
30%
3.0
Directory of employee names
60%
6.0
Call Management (8)
52.5%
5.3
Answering rules
80%
8.0
Call recording
50%
5.0
Call park
100%
10.0
Call screening
40%
4.0
Message alerts
50%
5.0
Business SMS/External Messaging
50%
5.0
Online Fax
40%
4.0
Voicemail Transcription
10%
1.0
Mobile apps (2)
75%
7.5
Mobile app for iOS
80%
8.0
Mobile app for Android
70%
7.0
Performance & Compatibility of Online Events Software (2)
65%
6.5
High quality audio
70%
7.0
High quality video
60%
6.0
Online Meetings / Events (3)
73.33333333333333%
7.3
Calendar integration
80%
8.0
Meeting initiation
70%
7.0
Record meetings / events
70%
7.0
Screen Sharing (1)
100%
10.0
Desktop sharing
100%
10.0
Online Events Collaboration (1)
60%
6.0
Live chat
60%
6.0
Online Events Security (2)
45%
4.5
User authentication
40%
4.0
Participant roles & permissions
50%
5.0
Unified Communications Platform and Collaboration (4)
77.5%
7.8
Centralized communications management
90%
9.0
Team messaging
90%
9.0
Team document sharing
60%
6.0
Call and meeting analytics
70%
7.0
Return on Investment
  • Positive - Scalability
  • Negative - Contact Center rich features
  • Positive - Compact
  • Negative - Workforce Optimization
  • Negative - Enterprise-grade Resiliency
  • Positive - Flexiblity
Alternatives Considered
Much better feature set with Avaya IP Office, and I really feel you're getting feature-rich telephony for a well priced switch. The system is very adaptable and a much better fit than legacy key systems and cloud-based UCaaS solutions competing in the same market.
Other Software Used
June 27, 2023

Avaya IP Office from CALA perspective

Shawn Knight | TrustRadius Reviewer
Shawn Knight
Product Manager
Cable & Wireless Communications (Telecommunications, 1001-5000 employees)
Score 8 out of 10
Vetted Review
ResellerIncentivized
Use Cases and Deployment Scope
It is our lead product for on-premise communications for our small to medium-business market segment.
Pros and Cons
  • Reliable communications
  • Good feature set
  • Easy to deploy and support
  • It needs a true cloud offer for my region in CALA.
Likelihood to Recommend
It is well suited for small to medium businesses who are not yet ready to move to the cloud, but want a feature-rich, reliable, Unified Communications solution.
Avaya IP Office Feature Ratings
Cloud PBX (3)
50%
5.0
Hosted PBX
N/A
N/A
Multi-level Interactive Voice Response (IVR)
80%
8.0
Directory of employee names
70%
7.0
Call Management (6)
81.66666666666666%
8.2
Answering rules
80%
8.0
Call recording
80%
8.0
Call park
90%
9.0
Call screening
80%
8.0
Message alerts
90%
9.0
Voicemail Transcription
70%
7.0
Mobile apps (2)
80%
8.0
Mobile app for iOS
80%
8.0
Mobile app for Android
80%
8.0
Performance & Compatibility of Online Events Software (2)
70%
7.0
High quality audio
70%
7.0
High quality video
70%
7.0
Online Meetings / Events (3)
76.66666666666667%
7.7
Calendar integration
70%
7.0
Meeting initiation
80%
8.0
Record meetings / events
80%
8.0
Screen Sharing (1)
70%
7.0
Desktop sharing
70%
7.0
Online Events Collaboration (1)
80%
8.0
Live chat
80%
8.0
Online Events Security (2)
75%
7.5
User authentication
80%
8.0
Participant roles & permissions
70%
7.0
Unified Communications Platform and Collaboration (4)
85%
8.5
Centralized communications management
90%
9.0
Team messaging
80%
8.0
Team document sharing
80%
8.0
Call and meeting analytics
90%
9.0
Return on Investment
  • It has been a key revenue earner in our Unified Communications product portfolio.
  • New management capabilities allow us to reduce truck rolls and therefore reduce our expense to support our customers.
Alternatives Considered
  • Cisco Business Edition 6000 (BE6000)
Better price point.
Other Software Used
June 27, 2023

Best Small site solution

Verified User
Consultant in Information Technology
Automotive Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Easy to use, easy to setup and sync for multiple locations.
Pros and Cons
  • Easy
  • Multi-Site
  • User Friendly
  • Feature Rich
  • Handsets
  • Deployment
Likelihood to Recommend
Small Site, Multi Locations, Not well for Large Deployments or remote workers.
Avaya IP Office Feature Ratings
Cloud PBX (3)
43.33333333333333%
4.3
Hosted PBX
N/A
N/A
Multi-level Interactive Voice Response (IVR)
50%
5.0
Directory of employee names
80%
8.0
Call Management (8)
28.75%
2.9
Answering rules
90%
9.0
Call recording
N/A
N/A
Call park
100%
10.0
Call screening
N/A
N/A
Message alerts
40%
4.0
Business SMS/External Messaging
N/A
N/A
Online Fax
N/A
N/A
Voicemail Transcription
N/A
N/A
Mobile apps (2)
N/A
N/A
Mobile app for iOS
N/A
N/A
Mobile app for Android
N/A
N/A
Performance & Compatibility of Online Events Software (2)
25%
2.5
High quality audio
50%
5.0
High quality video
N/A
N/A
Online Meetings / Events (3)
N/A
N/A
Calendar integration
N/A
N/A
Meeting initiation
N/A
N/A
Record meetings / events
N/A
N/A
Screen Sharing (1)
N/A
N/A
Desktop sharing
N/A
N/A
Online Events Collaboration (1)
N/A
N/A
Live chat
N/A
N/A
Online Events Security (2)
N/A
N/A
User authentication
N/A
N/A
Participant roles & permissions
N/A
N/A
Unified Communications Platform and Collaboration (4)
N/A
N/A
Centralized communications management
N/A
N/A
Team messaging
N/A
N/A
Team document sharing
N/A
N/A
Call and meeting analytics
N/A
N/A
Return on Investment
  • Goes Strong for a long period of time and low cost to maintain
Alternatives Considered
Easiest deployment and is user-friendly. Easy License model.
Other Software Used
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