BMC FootPrints Reviews & Ratings 2024

Overview

What is BMC FootPrints?

BMC FootPrints is an IT service management (ITSM) solution featuring workload automation.

Recent Reviews

BMC Footprints supports any workspace you need

9 out of 10

June 16, 2022

I use BMC FootPrints to keep the tracking of product demos and proofs of concept with the customers, we have different workspaces, one for …

Footprints gets you the data you need at you help desk!

7 out of 10

March 31, 2022

Incentivized

We use it to track our projects and what phase they are in. Tickets can be Open, in-progress, Pending, requires follow up, completed. This …

Review on BMC

7 out of 10

September 18, 2020

Incentivized

We have been using it for around 5 years, and we use it in Outsourced departments. Our client helpdesk uses it for tracking trouble …

BMC FootPrints Does the Job Well

8 out of 10

February 26, 2020

Incentivized

We have been using FootPrints for around 15 years, and we use it in multiple departments. Our helpdesk uses it for tracking trouble …

Decent tool for helpdesk use

8 out of 10

September 10, 2019

Incentivized

In our current configuration, BMC FootPrints is being used by the IT department. FootPrints allows our end-users to submit trouble tickets …

Footprints good/bad

2 out of 10

August 07, 2017

Incentivized

It is being used across the organization by each department. BMC FootPrints is set up by what is called 'workspaces'. These are each …

No FootPrints in the Sand

4 out of 10

May 26, 2017

Incentivized

FootPrints is being used by the company I am consulting. We are tracking IT support issues, projects, and tasks associated to the …

Leave your mark with FootPrints

6 out of 10

March 30, 2017

Incentivized

St. Luke's has used BMC's FootPrints for the last 7+ years and it has served the purpose of ticket management for Incident, Service …

FootPrints Serves Its Purpose

7 out of 10

September 21, 2015

Incentivized

BMC FootPrints Service Core is used as the support ticketing system for various campus departments to help users troubleshoot issues that …

BMC Footprints 11.6 - An Excellent Product with incredible support.

8 out of 10

April 08, 2015

Incentivized

We use BMC FootPrints for all of our internal tickets, from Human Resources to Sales to Corp IT to our external customer Support. One of …

BMC Review

7 out of 10

June 30, 2014

Incentivized

The IT department of Cellular Sales used it to manage IT tickets for all types of support. The Operations Team (Tier 1), Systems (II), and …

BMC Footprints

7 out of 10

June 30, 2014

Incentivized

As a medium to large sized company with the infrastructure to match, we were faced with a need for asset management, remote device …

A Perfect Solution for Any Business

9 out of 10

June 21, 2014

Incentivized

We use Footprints across various departments including our computer helpdesk, accounting helpdesk, SAP department, programming team, …

Only for the very basic ticket routing and simple system. NOT FOR THE ADVANCED and automation!!!

1 out of 10

June 21, 2014

Incentivized

BMC FootPrints has worked tremendous ways that our previous ticketing system has not. We have been able to do most ideas that needed to be …

BMC Footprints- Quick Review

7 out of 10

June 20, 2014

It addresses workflows, tracking of inventory, help desk tickets and patching.

Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 13 features

Organize and prioritize service tickets (9)
9.0
90%
ITSM reports and dashboards (7)
9.0
90%
Configuration mangement (7)
7.7
77%
Self-service tools (7)
7.0
70%

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Pricing

View all pricing

BMC FootPrints

N/A

Unavailable

What is BMC FootPrints?

BMC FootPrints is an IT service management (ITSM) solution featuring workload automation.

Entry-level set up fee?

No setup fee

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

9 people also want pricing

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Product Demos

Inoks Footprints demo presentation

YouTube

BMC Client Manager Detailed Demo

YouTube

BMC FootPrints IT Service Management Webinar, Part 3

YouTube

BMC FootPrints Asset Core Webinar, Part 3

YouTube

BMC FootPrints Asset Core Demo, Part 4: Questions & Answers

YouTube

BMC FootPrints Overview Demo Flycast Partners

YouTube

View more demos

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Features

Incident and problem management

Streamlining ticketing and service restoration processes

8.1

Avg 8.2

9
Organize and prioritize service tickets
(9) Ratings
Prioritize tickets to ensure most urgent are tackled first
7
Expert directory
(4) Ratings
Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts
6
Service restoration
(2) Ratings
Impact assessment and automated fixes for common problems
7
Self-service tools
(7) Ratings
Repository of information documenting common issues and known resolutions which can be accessed directly by users
10
Subscription-based notifications
(6) Ratings
Users subscribe to notifications for ticket updates
9
ITSM collaboration and documentation
(6) Ratings
Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.
9
ITSM reports and dashboards
(7) Ratings
Reports and dashboards are used to optimize service desk operations by supplying key performance and capacity data

ITSM asset management

Managing all IT assets and enforcing policy rules

7.9

Avg 8.2

Change management

Ensuring standardized processes for making changes to IT infrastructure

Avg 8.4

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Product Details

About
Competitors
Tech Details
FAQs

What is BMC FootPrints?

BMC FootPrints Competitors

BMC FootPrints Technical Details

Operating Systems	Unspecified
Mobile Application	No

Frequently Asked Questions

BMC FootPrints is an IT service management (ITSM) solution featuring workload automation.

Spiceworks Help Desk and BMC Helix Remedyforce are common alternatives for BMC FootPrints.

Reviewers rate Subscription-based notifications highest, with a score of 10.

The most common users of BMC FootPrints are from Mid-sized Companies (51-1,000 employees).

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Comparisons

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Reviews and Ratings

(57)

Attribute Ratings

Reviews

(1-9 of 9)

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June 16, 2022

BMC Footprints supports any workspace you need

Gerardo Varillas

Product Manager

iDric Soluciones de TI y Seguridad Informática (Information Technology & Services, 11-50 employees)

Score 9 out of 10

Vetted Review

Verified User

Incentivized

BMC FootPrints Feature Ratings

Incident and problem management (6)

85%

8.5

Organize and prioritize service tickets: 90%
9.0
Expert directory: 70%
7.0
Self-service tools: 70%
7.0
Subscription-based notifications: 100%
10.0
ITSM collaboration and documentation: 90%
9.0
ITSM reports and dashboards: 90%
9.0

ITSM asset management (3)

80%

8.0

Configuration mangement: 80%
8.0
Asset management dashboard: 80%
8.0
Policy and contract enforcement: 80%
8.0

Change management (3)

90%

9.0

Change requests repository: 90%
9.0
Change calendar: 90%
9.0
Service-level management: 90%
9.0

March 31, 2022

Footprints gets you the data you need at you help desk!

Verified User

Engineer in Information Technology

Education Management Company, 501-1000 employees

Score 7 out of 10

Vetted Review

Verified User

Incentivized

BMC FootPrints Feature Ratings

Incident and problem management (7)

12.857142857142858%

1.3

Organize and prioritize service tickets: 90%
9.0
Expert directory: N/A
N/A
Service restoration: N/A
N/A
Self-service tools: N/A
N/A
Subscription-based notifications: N/A
N/A
ITSM collaboration and documentation: N/A
N/A
ITSM reports and dashboards: N/A
N/A

ITSM asset management (3)

23.333333333333336%

2.3

Configuration mangement: 70%
7.0
Asset management dashboard: N/A
N/A
Policy and contract enforcement: N/A
N/A

Change management (3)

N/A

Change requests repository: N/A
N/A
Change calendar: N/A
N/A
Service-level management: N/A
N/A

September 18, 2020

Review on BMC

Naveen Mudupuri Anantha

Sr. Solution Consultant Security - Presales

Raksha Technologies Pvt Ltd (Information Technology & Services, 51-200 employees)

Score 7 out of 10

Vetted Review

Reseller Incentivized

BMC FootPrints Feature Ratings

Incident and problem management (7)

70%

7.0

Organize and prioritize service tickets: 80%
8.0
Expert directory: 70%
7.0
Service restoration: 60%
6.0
Self-service tools: 70%
7.0
Subscription-based notifications: 70%
7.0
ITSM collaboration and documentation: 70%
7.0
ITSM reports and dashboards: 70%
7.0

ITSM asset management (3)

70%

7.0

Configuration mangement: 70%
7.0
Asset management dashboard: 70%
7.0
Policy and contract enforcement: 70%
7.0

Change management (3)

70%

7.0

Change requests repository: 70%
7.0
Change calendar: 70%
7.0
Service-level management: 70%
7.0

February 26, 2020

BMC FootPrints Does the Job Well

Verified User

Administrator in Information Technology

Restaurants Company, 10,001+ employees

Score 8 out of 10

Vetted Review

Verified User

Incentivized

BMC FootPrints Feature Ratings

Incident and problem management (5)

88%

8.8

Organize and prioritize service tickets: 100%
10.0
Self-service tools: 70%
7.0
Subscription-based notifications: 100%
10.0
ITSM collaboration and documentation: 80%
8.0
ITSM reports and dashboards: 90%
9.0

ITSM asset management

N/A

Change management

N/A

September 10, 2019

Decent tool for helpdesk use

Verified User

Director in Information Technology

Mental Health Care Company, 1001-5000 employees

Score 8 out of 10

Vetted Review

Verified User

Incentivized

BMC FootPrints Feature Ratings

Incident and problem management (7)

81.42857142857142%

8.1

Organize and prioritize service tickets: 90%
9.0
Expert directory: 90%
9.0
Service restoration: 80%
8.0
Self-service tools: 70%
7.0
Subscription-based notifications: 80%
8.0
ITSM collaboration and documentation: 80%
8.0
ITSM reports and dashboards: 80%
8.0

ITSM asset management (3)

70%

7.0

Configuration mangement: 70%
7.0
Asset management dashboard: 70%
7.0
Policy and contract enforcement: 70%
7.0

Change management (3)

N/A

Change requests repository: N/A
N/A
Change calendar: N/A
N/A
Service-level management: N/A
N/A

August 07, 2017

Footprints good/bad

Verified User

Analyst in Other

Logistics and Supply Chain Company, 501-1000 employees

Score 2 out of 10

Vetted Review

Verified User

Incentivized

BMC FootPrints Feature Ratings

Incident and problem management (5)

20%

2.0

Organize and prioritize service tickets: 20%
2.0
Expert directory: 10%
1.0
Self-service tools: 30%
3.0
Subscription-based notifications: 30%
3.0
ITSM reports and dashboards: 10%
1.0

ITSM asset management (2)

20%

2.0

Configuration mangement: 20%
2.0
Asset management dashboard: 20%
2.0

Change management

N/A

May 26, 2017

No FootPrints in the Sand

Brandon Nyberg

Consultant

LogiSolve (Renewables & Environment, 201-500 employees)

Score 4 out of 10

Vetted Review

Verified User

Incentivized

BMC FootPrints Feature Ratings

Incident and problem management (7)

22.857142857142854%

2.3

Organize and prioritize service tickets: 20%
2.0
Expert directory: N/A
N/A
Service restoration: N/A
N/A
Self-service tools: N/A
N/A
Subscription-based notifications: 50%
5.0
ITSM collaboration and documentation: 40%
4.0
ITSM reports and dashboards: 50%
5.0

ITSM asset management (2)

50%

5.0

Configuration mangement: 50%
5.0
Policy and contract enforcement: 50%
5.0

Change management (3)

13.333333333333332%

1.3

Change requests repository: N/A
N/A
Change calendar: N/A
N/A
Service-level management: 40%
4.0

March 30, 2017

Leave your mark with FootPrints

Kelson O'Neil

ITSM Manager

St. Luke's Health System (Hospital & Health Care, 10,001+ employees)

Score 6 out of 10

Vetted Review

Verified User

Incentivized

BMC FootPrints Feature Ratings

Incident and problem management (3)

50%

5.0

Organize and prioritize service tickets: 60%
6.0
Self-service tools: 40%
4.0
ITSM reports and dashboards: 50%
5.0

ITSM asset management (2)

20%

2.0

Configuration mangement: 20%
2.0
Asset management dashboard: 20%
2.0

Change management (3)

56.66666666666667%

5.7

Change requests repository: 60%
6.0
Change calendar: 60%
6.0
Service-level management: 50%
5.0

September 21, 2015

FootPrints Serves Its Purpose

Dominic Tsang

Cal 1 Card Senior Production Assistant

UC Berkeley (Higher Education, 10,001+ employees)

Score 7 out of 10

Vetted Review

Verified User

Incentivized

BMC FootPrints Feature Ratings

Incident and problem management (7)

34.285714285714285%

3.4

Organize and prioritize service tickets: 80%
8.0
Expert directory: N/A
N/A
Service restoration: N/A
N/A
Self-service tools: 80%
8.0
Subscription-based notifications: N/A
N/A
ITSM collaboration and documentation: 80%
8.0
ITSM reports and dashboards: N/A
N/A

ITSM asset management (3)

N/A

Configuration mangement: N/A
N/A
Asset management dashboard: N/A
N/A
Policy and contract enforcement: N/A
N/A

Change management (3)

N/A

Change requests repository: N/A
N/A
Change calendar: N/A
N/A
Service-level management: N/A
N/A

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BMC FootPrints Overview Demo Flycast Partners

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