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FootPrints Serves Its Purpose
September 21, 2015

FootPrints Serves Its Purpose

Dominic Tsang | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

11.6

Overall Satisfaction with BMC FootPrints Service Core

BMC FootPrints Service Core is used as the support ticketing system for various campus departments to help users troubleshoot issues that arise.
  • Collaboration tool
  • Prioritizes issues
  • Feature rich
  • Confusing instructions for replies for the end-user
  • Lag time for tickets to be received
  • Lack of right click functionality
  • Streamlined ticketing process
  • Standardized response system
  • Efficient departmental emailing
BMC FootPrints Service Core is well suited for institutions that support large volumes. Being able to better categorize tickets is something I would like to see, akin to Gmail's labels and archiving.

BMC FootPrints Feature Ratings

Incident and problem management
8.0
Organize and prioritize service tickets
8
Expert directory
Not Rated
Service restoration
Not Rated
Self-service tools
8
Subscription-based notifications
Not Rated
ITSM collaboration and documentation
8
ITSM reports and dashboards
Not Rated
ITSM asset management
Not Rated
Configuration mangement
Not Rated
Asset management dashboard
Not Rated
Policy and contract enforcement
Not Rated
Change management
Not Rated
Change requests repository
Not Rated
Change calendar
Not Rated
Service-level management
Not Rated