BMC Footprints supports any workspace you need
I use BMC FootPrints to keep the tracking of product demos and proofs of concept with the customers, we have different workspaces, one for …
Overview
What is BMC FootPrints?
BMC FootPrints is an IT service management (ITSM) solution featuring workload automation.
Recent Reviews
Awards
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Popular Features
- Organize and prioritize service tickets (9)9.090%
- ITSM reports and dashboards (7)9.090%
- Configuration mangement (7)7.777%
- Self-service tools (7)7.070%
Pricing
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What is BMC FootPrints?
BMC FootPrints is an IT service management (ITSM) solution featuring workload automation.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
Inoks Footprints demo presentation
YouTube
BMC Client Manager Detailed Demo
YouTube
BMC FootPrints IT Service Management Webinar, Part 3
YouTube
BMC FootPrints Asset Core Webinar, Part 3
YouTube
BMC FootPrints Asset Core Demo, Part 4: Questions & Answers
YouTube
BMC FootPrints Overview Demo Flycast Partners
YouTube
Features
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Product Details
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What is BMC FootPrints?
BMC FootPrints Competitors
BMC FootPrints Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
BMC FootPrints is an IT service management (ITSM) solution featuring workload automation.
Spiceworks Help Desk and BMC Helix Remedyforce are common alternatives for BMC FootPrints.
Reviewers rate Subscription-based notifications highest, with a score of 10.
The most common users of BMC FootPrints are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(57)Attribute Ratings
Reviews
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September 18, 2020
Review on BMC
We have been using it for around 5 years, and we use it in Outsourced departments. Our client helpdesk uses it for tracking trouble tickets from our clients and resident engineers, our project management dept uses it for tracking IT projects of the clients, our programmers use it for change management, and my network team uses it for tracking problem tickets and network changes. It helped us maintain compliance, as well as to grow a large history of all problems and changes in our company.
- Good to use.
- Makes life easier with less troubleshooting.
- Ticketing review makes easier.
- Archival is bit nasty.
- Performance impact when it comes more documents in the same case sheet.
- Inventory is something we should look at.
70%
7.0
70%
7.0
70%
7.0
- Good in terms doing its outcome.
- Makes life easier.
February 26, 2020
BMC FootPrints Does the Job Well
We have been using FootPrints for around 15 years, and we use it in multiple departments. Our helpdesk uses it for tracking trouble tickets from our stores and field users, our project management dept uses it for tracking IT projects, our programmers use it for change management, and my network team uses it for tracking problem tickets and network changes. It helped us maintain Sox and PCI compliance, as well as to grow a large history of all problems and changes in our company.
- Very easy to use.
- Mostly trouble free. We have had very few trouble calls into support.
- Support is top-notch when needed.
- Archival of old tickets is quite slow and a bit of a hassle.
- If you attach too many files to a ticket it causes the issue to be slow when opening for editing.
- Built-in inventory management would be nice.
88%
8.8
N/A
N/A
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- There's a big return on investment, as it's very cost-effective.
- It's helped us maintain Sox and PCI compliance.
- Made everybody's job easier.
We haven't used any others besides this one, but we did evaluate BMC Remedyforce, SysAid, and ServiceNow. Remedyforce and ServiceNow seem much more advanced and difficult to use, though I'm sure they are probably much more feature-rich once you get used to them, but the pricing kept us away. SysAid seemed very simple to use, and most like FootPrints out of the bunch, but it's maybe too simplistic. There were things in it that we could do in FootPrints but not in SysAid.