Cloze vs. Follow Up Boss

It's ok for personal use but for business use, it is begging to become a terrible system. We used it for 5 years and after that, we have decided to move to a different system, upon export of the information we started looking at and our database of contacts was so messed up with contacts merged together that don't belong together. So as our database was so corrupted we had to start over with new contact lists and rebuild everything again. I would not recommend this software unless you have your own IT department that can fix things themselves.

For CRM and real estate companies and realtors, it is very good for lead generation.

Incentivized

• Contact management
• Contact enrichment
• Email management

Incentivized

• Classifying different types of leads depending on our necessities.
• The facilities of calling customer, emailing them, and texting them in the same app.
• The website doesn't lag and is very fluid.

Incentivized

• Not good as a comprehensive project management tool.

Incentivized

• Sometimes, the automatic actions don't activate themselves.

Incentivized

The ONLY issue that I have is there is ZERO phone customer service or training. Everything is done online or via email, which sucks in my opinion, but they always do get back to you.

Incentivized

They don't, they say they are a personal contact manager but I believe they are wanting large companies that have their own IT Departments as they don't really offer that good of support in my opinion and they do not have phone support. I wouldn't recommend this software to anyone for personal or business.

I have used Guru. They are different since one is a CRM and the other is a knowledge base. Guru definitely has a lot of good features for finding good information, but it doesn't have the CRM features of Follow Up Boss, like calling, chatting, emailing, and classifying customers.

Incentivized

• Easy to enrich the information related to a specific contact in an automated way
• Knowing when recipients receive and read their emails
• Save time building the CRM

Incentivized

• A positive impact to finding the important leads at the moment to call.

Incentivized