TrustRadius
Concur is a SaaS expense report management product, and handles corporate travel booking, expense report automation, reimbursement, audit, and business intelligence, and corporate card integration. The product is used by over 15,000 clients. Concur is now an SAP company.https://media.trustradius.com/product-logos/4V/vg/WT9825AXK1JR.JPEGGreat for End-Users, lots of room for improvement elsewhereWe use Concur across the organization, for expense management for all departments. This includes expense submission, review, approval, and reimbursement.,Employee expense submission: Concur does this very well. It's generally easy for users to understand and navigate, with little training. Concur-Pay: This streamlines getting employees reimbursed. On whatever cadence you like, approved employee expenses are paid via direct debit to their account. It works really well, and we've never had issues with it in the US, and are in the process of rolling it out internationally. Similar functionality for paying expenses incurred via corporate cards is also great. iphone App: They did a good job with this. Being able to snap a picture of the receipt is great. In fact, the receipt functionality (for capture of receipts, and attaching to expense reports) is really good. Expense Workflows: While I don't love the Admin side of this, the flexibility is there: lots of ability to customize your expense report workflows.,Documentation: Concur's documentation is the worst of any SaaS app I've worked with. It's not that it's sparse, but that it's poorly organized, difficult to search, and has a lot of extraneous info (e.g. documentation revision info). SaaS: I'd call Concur a mostly SaaS app. It still feels like an on-prem app in lots of ways, including UI logic and layout, and the unavailability of some Admin functionality (i.e. you have to go through support) Integration: They seem to be improving here, with the release of more APIs. But when we started, they sold us in part on "we integrate with NetSuite", which turned out to be a Boomi integration, which they'd never done before. For such a widely used app, I'm generally surprised at the lack of maturity in this area (their salesforce connector is another example). Application ecosystem: there's very little in the way of an application ecosystem, e.g. Salesforce's AppExchange or NetSuite's SuiteApps. I suspect this is in part because Concur doesn't bundle API access with a basic subscription. Even with the Professional Enterprise edition, API access is an add-on, which from the perspective of encouraging an ecosystem of 3rd party developers to create integrated applications that extend your application is daft, to say the least. Support: the support SLAs are long compared to other SaaS apps, and in my experience are frequently missed. Filing a case is more difficult, with a far too complex system of menus and sub-menus, and responses aren't always helpful--again, this is compared to other SaaS apps. Professional Services: Their approach to PS is outdated. As far as we can tell, you can get a PS engagement in only two ways: 1) buy an add-on module that requires implementation, and 2) a PS subscription (?!?!). Want to sign an SOW for a best-practices review, or some config updates? Nope, not without a subscription. This has lead us to look for 3rd party consultants. Again here, their partner ecosystem seems underdeveloped.,5,The "bread & butter" use case is submission, review, approval, and payment of employee expenses. Concur does this very well, with a relatively low cost. I haven't done comps so can't give ROI metrics, but it's certainly cheaper and better than doing the same thing with NetSuite.,7,800,2,Expense control (audit, review, etc.) Expense reimbursement Travel management,No,,I would like at how open or progressive the vendor is, e.g. do they encourage 3rd party development on their platform (are the APIs open and freely available), do they have prior experience integrating with your other systems, and what do other customers think of their support organization.,Vendor implemented,5,Online training Self-taught,8,I'd recommend some initial training to get familiar with the lay of the land. Once you know the oddities, and are familiar with how they organize their documentation (or don't), it's relatively easy to learn. If you bought intelligence (reporting tool), and haven't used Cognos before, training is highly recommended.,4,No,No, I wish I could.,No functions are easy or elegant, almost everything feels more difficult than it needs to be However, it does many processes well, once configured Picking one function that's relatively easy: the UI for configuring audit rules is pretty good, surprisingly so considering other parts of the application,Too many to list. . .administration feels painful across the board. Even adding a custom field is needlessly difficult,Yes,7,7,7,8,NetSuite Salesforce Workday (planned),Workday Project management tool Salesforce,File import/export API (e.g. SOAP or REST) ETL tools,7,Buy API access, don't use one of the batch based "extracts".,3,Choose another vendor;) In all seriousness, we've found Concur generally inflexible compared to our other vendors. Perhaps we're too small relative to their other customers.,No,No
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Concur Travel and Expense
386 Ratings
Score 8.2 out of 101
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Concur Travel and Expense Reviews

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Concur Travel and Expense
386 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.2 out of 101

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About Concur Travel and Expense

Concur Travel and Expense captures business spending wherever and whenever it happens. With Concur, users can connect the different pieces and partners of their expense ecosystem - integrating travel spend, ERP, accounting and card data in to a single, cloud-based and mobile system that manages the entire expense process from spend requests to reconciliation. The solution provides complete visibility into the user’s total spend and the transparency to see every detail of each transaction.

Concur Travel and Expense Features

Has featureE-receipt import
Has featureApproval process control
Has featureMulti-currency
Has featureReceipt management
Has featureReimbursement management
Has featureIntegrated travel, expense and ERP data
Has featureTMC data integration
Has featureSpend control
Has featureMobile applications
Has featureReporting

Concur Travel and Expense Screenshots

Concur Travel and Expense Integrations

Concur Travel and Expense Competitors

Anybill, Nexonia Expenses, Chrome River

Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Does not have featurePremium Consulting/Integration Services Available?No
Entry-level set up fee?No

Concur Travel and Expense Support Options

 Paid Version
Phone
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Concur Travel and Expense Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android