Great value, great potential!
Updated June 20, 2023

Great value, great potential!

Carlos Pinto | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Professional

Modules Used

  • Expense
  • Travel

Overall Satisfaction with SAP Concur

Really intuitive tool that groups all expenses providing clarity for the submitter and the approver. Also suited with analytics that allow quick overview of spending and show where and when spending is occurring. the pre approval and post approval process gives a really strong sense of compliance and reinforces the control environment the company looks for.
  • Integration
  • Approval flow
  • Policy management
  • Alignment between expense and receipts
  • Central repository
  • Central bookings
In a company that relies heavily on SAP solutions it would only make sense to leverage the integration of concur. Versus other systems concur relies on a quick and easy integration for master data and policies but as well with credit card providers. The integration of travel, hotels, policies, invoice, bookings and also the mobile app are top notch.
SAP S/4HANA.
the integration makes a seamless transition from a manual process to a fully integrated expense reporting system. Concur integrates very well but also contains tools for analytics, reports, approval flows that are linked with workday and other Human Resources systems. Can’t imagine a business world without a system like this to manage expenses.
Centralising all travel & entertainment in one tool integrated with ERP and analytics. Normal day of a pharmaceutical company has thousands of credit card expenses that need to be reviewed, framed in a policy, approved, paid, and accurately accounted for in accounting. The integration makes this whole process seamless differently from before
Admin work has reduced. The handling of documentation, administrative processes for booking, reservation, cancelling, price benchmark and proposals, management of booking and Amadeus platforms it’s really helpful to be a one stop shop for an employee to be quick and efficient while managing travel and entertainment inclusive of customer business meals

Do you think SAP Concur delivers good value for the price?

Yes

Are you happy with SAP Concur's feature set?

Yes

Did SAP Concur live up to sales and marketing promises?

Yes

Did implementation of SAP Concur go as expected?

Yes

Would you buy SAP Concur again?

Yes

Sales force, international commuters or travellers. Companies with multi layer hierarchical structures to leverage on the approval layers potential. It’s clearly a tool that requires good preparation and customisation. when there’s a cross functional environment it’s really useful to find hotels and flights and the mobile app is very helpful

SAP Concur Feature Ratings

Employee Expense Reporting
10
Corporate Card Reconciliation
10
Customizable Approval Policies
10
Financial Document Management
10
Payment Status Tracking
8
Payment Audit Trail
8
Duplicate Bill Detection
10
Advanced OCR
10

SAP Concur Attributes

Because it’s really easy to start as a concur user and
  • Invoice management
  • Bookings
  • Reporting
  • Invoice repository
Delegation
Full company is using with more than 125000 employees

Product Benefits

Time saved was thousands of hours
Integration with ERP
Reporting on specific spending

Using SAP Concur

125000 - All. Selling, Marketing, finance, admin
  • Sales rep spending
  • Employee travel
  • Implement transfer of value for healthcare professionals
  • Specific analytics
Sap all the way

Evaluating SAP Concur and Competitors

  • Cloud Solutions
  • Scalability
  • Ease of Use
And being SAP
Would go directly for Concur

SAP Concur Implementation

Very well implemented
  • Implemented in-house
  • Third-party professional services
Deloitte and Capgemini
Yes - Started with commercial organisation and the scaled to other areas
Change management was a big part of the implementation and was well-handled - Good preparation
  • Nothing in particular

SAP Concur Training

Very well prepared for the users
To the point and adapted to user
Very easy. Online resources

Configuring SAP Concur

It’s configured to the company needs
Not involved on specifics
Some - we have done small customizations to the interface - Very easy
Some - we have added small pieces of custom code - Very easy

Using SAP Concur

ProsCons
Relatively simple
Technical support not required
Consistent
Convenient
Familiar
Do not like to use
Difficult to use
Not well integrated
Slow to learn
Feel nervous using

SAP Concur Support

Top notch
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None

SAP Concur Reliability

Integrating SAP Concur

  • File import/export
  • API (e.g. SOAP or REST)
  • Javascript widgets
  • AppExchange or similar marketplace
Not really

Relationship with SAP Concur