Skip to main content
TrustRadius
Conga CLM

Conga CLM
Formerly Conga Contracts

Overview

What is Conga CLM?

Conga CLM (formerly Conga Contracts, or Novatus) is a contract management software solution built around features such as contract creation, automated notifications, and approval and workflows.

Read more
Recent Reviews

CRM CLM Master

10 out of 10
June 02, 2023
Incentivized
The Conga CLM was very beneficial especially to our end-users inorder to provide easy contract preparation and processing of partners …
Continue reading

Contract TV

5 out of 10
June 01, 2023
Incentivized
We do all our legal business through Conga CLM, it does have few limitations but I have not seen any better CLM in the market. It was …
Continue reading

Complicated & clunky

5 out of 10
May 30, 2023
Incentivized
We use Conga CLM to manage contracts resulting from our sales process. Our sales, legal, and deal desk teams use the tool on a daily basis …
Continue reading

Contract Dashboard

1 out of 10
February 13, 2023
Incentivized
We were given a demo of the dashboard product and its ability to OCR and extract data for reporting purposes. We were told we simply could …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Contract creation (16)
    8.9
    89%
  • Clause library/saved fields (17)
    8.8
    88%
  • Contract templates (16)
    8.4
    84%
  • Guided logic (16)
    7.0
    70%

Reviewer Pros & Cons

View all pros & cons
Verified User
Team Lead in Information Technology
Medical Device Company, 5001-10,000 employees
Verified User
Administrator in Information Technology
Hospital & Health Care Company, 1001-5000 employees
Return to navigation

Pricing

View all pricing

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://conga.com/pricing?utm_campaign=…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $35 per month per user
Return to navigation

Features

Contract Authoring

Features related to the contract authoring process.

8.3
Avg 8.3

Contract Collaboration

Features related to collaborating on contracts.

8.7
Avg 8.4

Contract Monitoring

Features that enable users to monitor the status of contracts.

9.1
Avg 8.5
Return to navigation

Product Details

What is Conga CLM?

Conga CLM is an end-to-end contract lifecycle management solution built to automate highly complex contracting processes that span geographies, multiple departments, and both buy and sell side contract. It aims to support everyone involved in contracting process, increases contract visibility, and enforces compliance to mitigate risk.

The solution seamlessly connects Conga Sign, and Conga CPQ to unify the complete revenue operations lifecycle. And as an extension of the familiar Salesforce user experience, the vendor further states user adoption is quick, and system training is negligible.

To remove friction in the sales cycle - From request to amendment through renewal, Conga CLM’s self-service and workflow automation allows the user to automate every step of the contract lifecycle.

Built for the most complex contacting processes- Conga CLM handles the most complex processes and was built for enterprise-wide, multi-departmental use. For example, if the contract lifecycle has multiple workflows with multiple reviewers, has highly amended contracts, or needs input from multiple people in multiple departments.

Conga CLM gives the right teams access to the contract process at the right time to expedite contract cycles. Tasks normally reserved for the legal department can be controlled and deployed to the field without risk. And each step of the process can be monitored to keep everyone in the loop.

Ultimately, Conga CLM aims to help to manage complicated enterprise-wide contract lifecycles to mitigate risk, reduce friction and empower business at scale.


Conga CLM Features

Contract Authoring Features

  • Supported: Contract creation
  • Supported: Contract templates
  • Supported: Clause library/saved fields
  • Supported: Integration to CPQ
  • Supported: PDF generator
  • Supported: Contract attachments
  • Supported: Guided logic

Contract Collaboration Features

  • Supported: Contract sharing
  • Supported: Contract editing
  • Supported: Contract merge
  • Supported: Collaborating on contracts
  • Supported: MS Word plug-in
  • Supported: Approval process
  • Supported: Parallel approvals
  • Supported: Interdepartmental workflows

Contract Monitoring Features

  • Supported: Contract database
  • Supported: VORs
  • Supported: Contract search
  • Supported: Contract milestone reminders & alerts
  • Supported: Custom contract reports
  • Supported: Tracking contract status
  • Supported: Salesforce integration
  • Supported: Compliance check

Conga CLM Screenshots

Screenshot of Conga CLM: Contract request wizardScreenshot of Conga CLM: Agreement detailScreenshot of Conga CLM: Parallel reviewScreenshot of Conga CLM: Importing an offline documentScreenshot of Conga CLM: Agreement hierarchy

Conga CLM Videos

Conga CLM Integrations

Conga CLM Competitors

Conga CLM Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal
Supported LanguagesEnglish, German, French, Danish, Finnish, Italian, Japanese, Korean, Dutch, Portuguese, Russian, Spanish, Swedish, Thai, Chinese (Simplified), Chinese (Traditional)

Frequently Asked Questions

Conga CLM (formerly Conga Contracts, or Novatus) is a contract management software solution built around features such as contract creation, automated notifications, and approval and workflows.

Conga CLM starts at $35.

DocuSign, Icertis, and Ironclad are common alternatives for Conga CLM.

Reviewers rate Contract search and Compliance check highest, with a score of 9.8.

The most common users of Conga CLM are from Mid-sized Companies (51-1,000 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(37)

Attribute Ratings

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
May 30, 2023

Complicated & clunky

Verified User
Manager in Other
Information Technology & Services Company, 501-1000 employees
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We use Conga CLM to manage contracts resulting from our sales process. Our sales, legal, and deal desk teams use the tool on a daily basis to give/receive pricing approval, manage redlines, and generate documents for signature. Conga CLM allows us to keep a history of approvals, prior document versions, and manage the legal team's workflow.
Pros and Cons
  • Approvals can be extremely flexible
  • Buggy - things that are supposed to work on their own often do not
  • Implementation is extremely complicated. Maintenance can be as well
  • Support is of little to no help. Knowledge Center is essentially useless
Likelihood to Recommend
I have implemented Conga CLM at two companies now, and after the first one I swore I would never use it again. Unfortunately, it seems competitors in the space aren't any better. Conga can do almost anything you tell it to, its the "telling" that is frustrating. In my opinion, implementation is so unnecessarily complicated. Features that should just be toggle-able require intricate setup, and any errors you make in doing so are not made apparently whatsoever, which leads to many a goose chase. The knowledge center for the tool is essentially useless - articles are meandering, hard to search through, and often give instructions for outdated versions. Unless you have an elaborate legal workflow, I would recommend a simpler tool.
Conga CLM Feature Ratings
Contract Authoring (4)
45%
4.5
Contract creation
60%
6.0
Contract templates
40%
4.0
Clause library/saved fields
40%
4.0
Guided logic
40%
4.0
Contract Collaboration (6)
31.666666666666664%
3.2
Contract sharing
10%
1.0
Contract editing
10%
1.0
Collaborating on contracts
10%
1.0
MS Word plug-in
10%
1.0
Approval process
80%
8.0
Interdepartmental workflows
70%
7.0
Contract Monitoring (6)
18.333333333333332%
1.8
Contract database
30%
3.0
Contract search
30%
3.0
Contract milestone reminders & alerts
N/A
N/A
Custom contract reports
N/A
N/A
Tracking contract status
50%
5.0
Compliance check
N/A
N/A
Contract Management
N/A
N/A
Return on Investment
  • Contracts take longer to get out. Lots of frustration from sales reps who feel that the tool is too complicated
  • On the flip side, a much more reliable paper trail of activity taken on a contract. Improved compliance
  • Ability to report on common contract modifications
  • Ability to report on time contracts spent in the hands of each involved party
Scalability
6
I think Conga CLM can be scaled effectively because it is very flexible. I did not give it a higher rating due to its lack of reliability. As we grow, I get increasingly concerned about a bug or release halting our teams' workflow. I also am worried about the time we will spend maintaining the tool.
Simplification
I wouldn't say it has simplified our contract lifecycle management.
March 01, 2021

Could've been good

Verified User
Analyst in Sales
Information Technology & Services Company, 501-1000 employees
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We began using Conga Contracts as a way to get out of a spreadsheet and have systematic way of tracking our contracts and approval processes. It grew from Sales/Lega/Finance to now including our entire Operations team. While this initially solved our spreadsheet problem, we have encountered many problems since going live that is causing us to leave Conga this year.
Pros and Cons
  • The clause library is useful.
  • Redlining is a must.
  • We like the add-on feature of Conga esign.
  • There is an overall clunkiness to the tool.
  • Our print documents have been very difficult to get right.
  • Training has been minimal. Most of what we learned has been through YouTube videos. The support team has been mediocre at best.
  • Turnover within Conga has been extremely frustrating. We have bounced from rep to rep and most of the time had no idea who our rep was. We would reach out for help and get bounced around or hear nothing but crickets. It wasn't until we started shopping around that we finally got the attention we needed, but it was a little too late at that point. Conga has a rocky history here and it has been difficult to overcome that perception.
Likelihood to Recommend
If you have internal staff that can dedicate time to queries and developing the tool for your environment then it could be great. There are many good features about Conga and I always was a fan and had wanted to the relationship to continue. We are leaving for another company because I just couldn't turn the tide early enough and had no support from Conga until the end. We are implementing another tool and will ride out the term of our contract.
Conga CLM Feature Ratings
Contract Authoring (4)
42.5%
4.3
Contract creation
50%
5.0
Contract templates
30%
3.0
Clause library/saved fields
60%
6.0
Guided logic
30%
3.0
Contract Collaboration (6)
46.66666666666667%
4.7
Contract sharing
40%
4.0
Contract editing
70%
7.0
Collaborating on contracts
40%
4.0
MS Word plug-in
70%
7.0
Approval process
30%
3.0
Interdepartmental workflows
30%
3.0
Contract Monitoring (6)
50%
5.0
Contract database
50%
5.0
Contract search
50%
5.0
Contract milestone reminders & alerts
50%
5.0
Custom contract reports
50%
5.0
Tracking contract status
50%
5.0
Compliance check
50%
5.0
Contract Management
N/A
N/A
Return on Investment
  • We really never saw a great ROI. We installed and then were left alone for many years despite many calls for help.
  • We were able to get out of a spreadsheet.
  • We did have an approval flow that allowed us to view where in the process each contract was, but the approval flow was also very difficult to manage and was not able to handle complex approval flows.
Alternatives Considered
Conga has features similar to many of these other tools. They all have good and bad features depending on your needs. It really just boiled down to the lack of support from Conga. We were installed and then forgotten. When new features came out, it was up to us to 'discover' them. We have been acquired and then acquired three additional companies. As we needed to scale to incorporate all of our business needs, support from Conga was nonexistent. I worked with someone from their product team during Conga Connect and had their contact info. I don't believe I would have ever heard anything had it not been for their involvement.
Other Software Used
Usability
5
Conga Contracts fit our needs initially, but couldn't grow with our company needs.
Support Rating
3
Very very difficult to get support. The support team is great for simple, general questions. If we ran into anything complex, we usually would figure it out before they could help us. We often were bounced around from rep to rep.
Return to navigation