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ConnectWise Command (formerly Continuum) Reviews

10 Ratings
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Score 7.1 out of 100

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Reviews (1-3 of 3)

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October 22, 2020

A sleeper RMM for tomorrow's Service Provider

Anonymous | TrustRadius Reviewer
Verified User
Score 5 out of 10
Vetted Review
Verified User
Review Source
  • Grouping/Reporting: static organization as well as dynamically and quickly getting inventory and other machine-based information
  • Out-sourced teams do a good job of handling small things without much input as long as you are clear and concise.
  • Patching is likely the best thing about their platform. Windows patch testing is actually performed in house and they make recommendations for you. Allowing you to push through patches if you know someone needs something. But this is a major task that very few if anyone else does.
  • The merger with ConnectWise has caused a lot of what was good about the partnership to fall off. As such, the outlook is grim as it seems it will be a long road to get the tools, and people fully aligned and integrated.
  • Developmentally the tool is very in-between in places. A much older slower system is on the way out and the new stuff is great. But it's often not as reliable and there is still a lot that needs updating.
  • Organization/layout in general is confusing and suffers greatly as a result of the slow transition to the newer/improved system. It's easy for new users to get lost/not know how or where to look for the best information/task execution.
Before the merger, I'd have likely rated them a 9. But I think it's smart to be pessimistic about the tool at the moment. Not that the end result won't be great, but I believe people would be better off on a more stable tool if they have to pick/change right this minute. Once ConnectWise has had Continuum Command for a few years and all the dust has settled, this product will likely shoot back up in recommendations.
Read this authenticated review
July 16, 2019

Continuum RMM at a Glance

Dale Bradford | TrustRadius Reviewer
Dale Bradford
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Server monitoring and notification
  • Desktop Patch management
  • Network operation center (NOC) support for projects and issue resolution
  • Internal Help Desk options
  • Patch testing
  • Desktop Project management
  • Partner Communications
One area that Continuum RMM is well suited in would be the notification aspect. They do well with notifying us of issues with our servers. They monitor up/down status, hardware issues, and even DHCP conflict issues. One area that needs work is the test and blacklist windows patches. We have had a couple of instances where they released a Microsoft patch and multiple endpoints we manage were affected, which took quite a bit of time for us to resolve.
Read Dale Bradford's full review
January 08, 2019

Continuum RMM - Best Bang for Your Buck

Rob Rotundo | TrustRadius Reviewer
Rob Rotundo
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Great customer support.
  • Great at windows updates.
  • Great for setting up new clients.
  • Better reporting.
  • Patching can still use some help.
Continuum RMM is well suited for medium to large MSPs. It would also work well for smaller MSPs but cost becomes prohibitive. It allows a smaller staff to manage a larger volume of clients and machines. This is where the cost becomes effective. A single or double staffed company probably would not benefit from this program, or be able to afford it.
Read Rob Rotundo's full review

ConnectWise Command (formerly Continuum) Scorecard Summary

Likelihood to Recommend (10)
7.1

What is ConnectWise Command (formerly Continuum)?

ConnectWise Command (formerly Continuum Command) is a Remote Monitoring and Management offering. Command is intended for Managed Service Providers to address outsourced IT needs on one platform. It provides the core monitoring services, such as patch management, automated threat detection, and NOC support. Command also offers backup and data protection services for MSPs’ clients.

Continuum was acquired, and is now supported by ConnectWise, since the late 2019 acquisition.
Categories:  Remote Monitoring and Management

ConnectWise Command (formerly Continuum) Features

Has featureIntuitive scripting
Has featurePolicy-based automation
Has featureCustom desktop alerting
Has featureProactive patch management

ConnectWise Command (formerly Continuum) Video

Watch Explore the Power of Continuum Command

ConnectWise Command (formerly Continuum) Competitors

ConnectWise Command (formerly Continuum) Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No

ConnectWise Command (formerly Continuum) Technical Details

Operating Systems: Unspecified
Mobile Application:No