Blackbaud CRM vs. Blackbaud Luminate CRM & Analytics (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Blackbaud CRM
Score 8.0 out of 10
N/A
Designed for large, complex organizations as well as federated and international nonprofits.N/A
Blackbaud Luminate CRM & Analytics (discontinued)
Score 6.0 out of 10
N/A
Luminate CRM & Analytics was a nonprofit CRM option acquired by Blackbaud that is currently discontinued, and no longer available.N/A
Pricing
Blackbaud CRMBlackbaud Luminate CRM & Analytics (discontinued)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Blackbaud CRMBlackbaud Luminate CRM & Analytics (discontinued)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
More Pricing Information
Community Pulse
Blackbaud CRMBlackbaud Luminate CRM & Analytics (discontinued)
Considered Both Products
Blackbaud CRM
Chose Blackbaud CRM
I didn't select Blackbaud CRM, it was chosen for us by our National organization. I would not choose Blackbaud if it was my choice. It's outdated and not user friendly.
Blackbaud Luminate CRM & Analytics (discontinued)

No answer on this topic

Top Pros
Top Cons
User Ratings
Blackbaud CRMBlackbaud Luminate CRM & Analytics (discontinued)
Likelihood to Recommend
10.0
(27 ratings)
5.0
(2 ratings)
Likelihood to Renew
6.4
(7 ratings)
-
(0 ratings)
Availability
9.0
(2 ratings)
-
(0 ratings)
Support Rating
6.3
(16 ratings)
1.0
(2 ratings)
User Testimonials
Blackbaud CRMBlackbaud Luminate CRM & Analytics (discontinued)
Likelihood to Recommend
Blackbaud
Blackbaud CRM would be a great tool for larger organizations or higher education institutions with a high quantity of constituents. It is great for organizing a lot of information in a single record. While it would be great for any organization, it may be under-utilized for smaller businesses that don't have repeat customers or constant information streams.
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Blackbaud
It does great with donor cultivation processes and the workflow feature is top-notch for automating processes. Where it does a less than stellar job is getting it to work more specifically for your organization. Often times building that kind of special feature costs a significant time and money investment and it is something that is hard to transfer when it's time to move to a new database.
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Pros
Blackbaud
  • Managing a large development/fundraising team's goals and outcomes
  • Working hand-in-glove with various types of fundraising activities: research, on-line, direct mail, events, grants, and planned giving
  • Layers of security that enable user groups to get what they need and nothing more
  • Reporting! Reporting! Reporting!
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Blackbaud
  • Luminate takes some of the legwork out of setting up NSPS for nonprofit use of salesforce.
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Cons
Blackbaud
  • As an enterprise application, I would like to see additional application administration functionality incorporated as part of the application. A specific example is providing additional functionality to address database maintenance.
  • Additional report development tools to allow users (non technical) to create dynamic reports. Currently you can use MS Report Builder and leverage an adhoc query but believe this can be enhanced further.
  • Surface the Financial Transaction Model to the application further. This would allow users to see revenue changes overtime better when reconciling revenue.
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Blackbaud
  • Big Investment
  • It's a sales program with a donation management overlay so it has some troubles around reporting.
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Likelihood to Renew
Blackbaud
We've covered a lot, but mostly because we are happy with the system overall. There are a few kinks, and sometimes it takes a minute to figure out the right wording to pull a report or the best way to code a new category that we want to track. But Blackbaud is always there to help us, and once things are figured out - they are super simple to replicate. It wouldn't be worth it to switch to a new system and lose of all our information and time put in to mastering the system
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Blackbaud
No answers on this topic
Support Rating
Blackbaud
It is purely dependant on who you reach and speak to. You can call twice in an hour period and get two completely different answers. You can get people who are willing to help, people who just tell you no, or people who have no idea what to do. They need to work harder on training their support people. The chat function works very well for simple questions and is my preferred go-to when seeking help.
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Blackbaud
Support for the product is horrible; often support will have you bouncing between Blackbaud support and Salesforce support and it's very rare either are able to find simple solutions. Most of the time the solutions almost always cost money and hiring consultants which, for a smaller organization, means not being able to achieve proper solutions.
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Alternatives Considered
Blackbaud
Blackbaud is a big name brand, that has a lot of options for your organization. Since it has different layers, you have the ability to seek support from all of those layers whenever. There are organizations all around the world, so you have the ability to join support groups where you can find other organizations that are dealing with similar issues or things to figure out.
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Blackbaud
Of the databases I have used, Luminate CRM is my least favorite. However, it is powerful and large enough to function adequately for a large nonprofit; I couldn't say the same for some of Blackbaud's smaller products. We definitely need the full Luminate Suite (Luminate Online, Team Raiser, etc.,) to make it work, though - and we're constantly disappointed by the clumsiness of the way all the pieces interact.
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Return on Investment
Blackbaud
  • If you go with Blackbaud purchase the extended training package. Your staff will thank you.
  • The mantra is "If it isn't in Blackbaud it doesn't exist" is a contradiction because best practice with Blackbaud is to not use attachments which means we had to archive copies of donor letters or membership in a completely separate system. Really? What is the point? Or pay more and more and more...
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Blackbaud
  • Uncertain; we have not collected data on this. Our Luminate package is quite expensive, though.
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