Blackbaud CRM vs Luminate CRM and Analytics

• It is incredibly user-friendly! From the first time I opened a constituent profile, I could easily navigate between tabs and find the information I need in a timely fashion without confusion.
• It allows personalization! Depending on what information is most relevant to me, I can organize the widgets that are shown first. I typically look at the same few pieces of information on every profile, so I don't have to dig for it!

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• Multiple tools on one platform. It saves time and lowers chances of error since we don't have to switch between a lot of platforms. Many less tech savy admins appreciate one login for everything.
• We use our events calendar for many things, and the tools are fairly specialized for a more modern and easy to browse web calendar (having mobile optimized wrappers make all the difference).
• Email campaigns can be segmented and more carefully targeted, both through ab testing and their reports.

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• The marriage of event registration (on-line) and CRM needs some work.
• Challenges to adapt to organization culture surrounding things like "naming conventions", specialized reporting needs, some bugs in roll-up reporting on couples or families.
• Tribute giving tracking/reporting is awkward.
• Better shared language of function between BBCRM and other BB products like Netcommunity and Raiser's Edge. Can cause some errors in the implementation process.
• Netcommunity functionality pushing data to CRM is messy and fraught with challenges.

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• In my experience, the Blackbaud team is a nightmare to work with, and customization of Luminate CRM (or basic updates) will cost an arm and a leg.
• Luminate imperfectly lays over the Salesforce platform, so if you use certain Salesforce functions you can really compromise the integrity of your data.
• The layout and user experience is pretty subpar. The reporting feature is also not as robust as other databases.

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• If you go with Blackbaud purchase the extended training package. Your staff will thank you.
• The mantra is "If it isn't in Blackbaud it doesn't exist" is a contradiction because best practice with Blackbaud is to not use attachments which means we had to archive copies of donor letters or membership in a completely separate system. Really? What is the point? Or pay more and more and more...

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• Uncertain; we have not collected data on this. Our Luminate package is quite expensive, though.

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