Convio Luminate (discontinued) vs. Blackbaud Luminate Online

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Convio Luminate (discontinued)
Score 6.0 out of 10
N/A
Convio Luminate was a nonprofit CRM option acquired by Blackbaud that is currently discontinued, and no longer available.N/A
Blackbaud Luminate Online
Score 5.8 out of 10
Mid-Size Companies (51-1,000 employees)
Luminate Online aims to help non-profits engage more effectively with supporters and raise more money by enabling integrated campaigns for digital, social and mobile channels. According to the vendor, Luminate Online helps non-profits: Better understand online supporters Make the right ask at the right time Launch creative fundraising campaigns Automated campaigns stimulate engagement and action through targeted welcome messages with personalized…N/A
Pricing
Convio Luminate (discontinued)Blackbaud Luminate Online
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Convio Luminate (discontinued)Blackbaud Luminate Online
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeRequired
Additional DetailsLuminate Online is priced based on the number of email addresses on file, modules used and service plan. Our peer to peer offering, TeamRaiser, has a transactional, shared success pricing model.
More Pricing Information
Community Pulse
Convio Luminate (discontinued)Blackbaud Luminate Online
Considered Both Products
Convio Luminate (discontinued)
Chose Convio Luminate (discontinued)
Of the databases I have used, Luminate CRM is my least favorite. However, it is powerful and large enough to function adequately for a large nonprofit; I couldn't say the same for some of Blackbaud's smaller products. We definitely need the full Luminate Suite (Luminate Online, …
Blackbaud Luminate Online
Chose Blackbaud Luminate Online
I have looked at several, I was pretty impressed with what iDonate had going.
Chose Blackbaud Luminate Online
I looked primarily at iModules as an alternative and thought both were similar. While Blackbaud (then Convio) was a bit more expensive it had a bit more functionality with the constituent database that we needed, but I don't know that one is clearly better than the other.
Top Pros
Top Cons
Best Alternatives
Convio Luminate (discontinued)Blackbaud Luminate Online
Small Businesses
Bloomerang
Bloomerang
Score 9.1 out of 10
OneCause
OneCause
Score 9.2 out of 10
Medium-sized Companies
Bloomerang
Bloomerang
Score 9.1 out of 10
OneCause
OneCause
Score 9.2 out of 10
Enterprises
Blackbaud CRM
Blackbaud CRM
Score 7.7 out of 10
Blackbaud CRM
Blackbaud CRM
Score 7.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Convio Luminate (discontinued)Blackbaud Luminate Online
Likelihood to Recommend
5.0
(2 ratings)
7.6
(85 ratings)
Likelihood to Renew
-
(0 ratings)
9.0
(21 ratings)
Usability
-
(0 ratings)
6.0
(26 ratings)
Availability
-
(0 ratings)
10.0
(3 ratings)
Performance
-
(0 ratings)
9.2
(9 ratings)
Support Rating
1.0
(1 ratings)
5.0
(32 ratings)
In-Person Training
-
(0 ratings)
8.0
(2 ratings)
Online Training
-
(0 ratings)
7.3
(14 ratings)
Implementation Rating
-
(0 ratings)
3.0
(4 ratings)
Configurability
-
(0 ratings)
6.6
(9 ratings)
Ease of integration
-
(0 ratings)
6.0
(1 ratings)
Product Scalability
-
(0 ratings)
9.8
(11 ratings)
Vendor post-sale
-
(0 ratings)
9.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
5.0
(1 ratings)
User Testimonials
Convio Luminate (discontinued)Blackbaud Luminate Online
Likelihood to Recommend
Discontinued Products
It does great with donor cultivation processes and the workflow feature is top-notch for automating processes. Where it does a less than stellar job is getting it to work more specifically for your organization. Often times building that kind of special feature costs a significant time and money investment and it is something that is hard to transfer when it's time to move to a new database.
Read full review
Blackbaud
Blackbaud Luminate Online is an excellent solution for online giving, providing a wealth of tools for producing donation forms. It also is outstanding for peer-to-peer fundraising, such as event-based efforts like walks, cycling tours, and so forth. The Email module is outstanding if you need an internal solution for communicating with your donors and supporters. It provides a wealth of tools for crafting emails, and for reporting on the results.
Read full review
Pros
Discontinued Products
  • Luminate takes some of the legwork out of setting up NSPS for nonprofit use of salesforce.
Read full review
Blackbaud
  • House Donor Information. Easy report pulling. Queries and lists.
  • I like how everything is housed on one platform. Webpages, emails and donor profiles. User friendly.
  • It works nicely with other blackbaud products such as Raiser's Edge. Easy importing and exporting options.
Read full review
Cons
Discontinued Products
  • Big Investment
  • It's a sales program with a donation management overlay so it has some troubles around reporting.
Read full review
Blackbaud
  • Reporting needs some work, this is being worked on in their new BETA program.
  • The eCommerce module needs some work. It would be great to have more ability to customize parts of it without having to rewrite the code.
  • The Events module could use some improvements as well.
  • The Personal Fundraising module needs a lot of work. It really cannot work as needed right now. We started using TeamRaiser to handle this, but it could be great.
Read full review
Likelihood to Renew
Discontinued Products
No answers on this topic
Blackbaud
We’ve decided to leave Luminate and are moving to a system that better caters to our and our users needs. Luminate has proven difficult to use and has limited abilities when it comes to data management, events, and peer-to-peer functionality. Reporting is also very complicated and requires a great deal of time to utilize properly.
Read full review
Usability
Discontinued Products
No answers on this topic
Blackbaud
You have to be very tech savvy to use Luminate to its fullest potential. You can get buy with the training, but there is a steep learning curve and you almost need 6 months to 1 year of in-person training to really be able to anything substantial. The online training lessons are not going to cut it while learning this program.
Read full review
Reliability and Availability
Discontinued Products
No answers on this topic
Blackbaud
It's a very rare occurrence if the system isn't available when I want it. I can easily log in from home after hours if need be, and the security is enforced, but simple when you're legit! They are very good about sending email reminders and updates when system maintenance will be performed, and it's always during middle of the night hours when you likely wouldn't be using it anyways
Read full review
Performance
Discontinued Products
No answers on this topic
Blackbaud
Pages load fast and 98% of the reports do run in a matter of secons/minutes. There is this one report I have that can take hours to run, but this is due to the amount of transactions being requested for one of our biggest online fundraising events (Transaction report)
Read full review
Support Rating
Discontinued Products
Support for the product is horrible; often support will have you bouncing between Blackbaud support and Salesforce support and it's very rare either are able to find simple solutions. Most of the time the solutions almost always cost money and hiring consultants which, for a smaller organization, means not being able to achieve proper solutions.
Read full review
Blackbaud
Support staff are usually incredibly helpful and responsive. There are several ways to contact them (chat, logging a ticket, phone) which makes it easy to get help when you need it. Once in a while I get a support staff member who isn't quite as helpful, which is why I gave it a 9 instead of a 10, but that is rare and if I follow up with someone else, I get what I need.
Read full review
In-Person Training
Discontinued Products
No answers on this topic
Blackbaud
Initial training was great and the instructor was very patient and helpful during the set up process. Blackbaud has a variety on online self-paced classes that supplement the training you receive. The only downfall is after training is complete. I've found the support for Luminate to be a tad lackluster. We often encounter issues that aren't on Luminate's development road map and have had a series of cases be opened.
Read full review
Online Training
Discontinued Products
No answers on this topic
Blackbaud
When I used the training, I had actually been using Luminate Online but figured it might help me learn to use the tools more effectively. And it did. The sessions were helpful and even as a current user I felt like I learned how to use the tools more effectively.
Read full review
Implementation Rating
Discontinued Products
No answers on this topic
Blackbaud
Implementation of Luminate itself was rather smooth, but the process involved for TeamRaiser was very difficult. Even after implementation we relied on support to help with various aspects of TeamRaiser from page design to reporting and front end user issues. The support offered for issues with Luminate was very good, but again TeamRaiser support was lacking.
Read full review
Alternatives Considered
Discontinued Products
Of the databases I have used, Luminate CRM is my least favorite. However, it is powerful and large enough to function adequately for a large nonprofit; I couldn't say the same for some of Blackbaud's smaller products. We definitely need the full Luminate Suite (Luminate Online, Team Raiser, etc.,) to make it work, though - and we're constantly disappointed by the clumsiness of the way all the pieces interact.
Read full review
Blackbaud
The only other product I have used for this type of fundraising work is NetCommunity and it hasn't been as scalable or versatile. It doesn't really offer the peer to peer fundraising of Luminate or the constituent management, web page development and considered donation forms. NetCommunity didn't even come close which is why we replaced it with Luminate.
Read full review
Scalability
Discontinued Products
No answers on this topic
Blackbaud
Luminate Online is a great scalable product as it provides various price points dependent on your quantity of email addresses. This allows both small and large organizations to utilize the product, which has strong email capabilities. It also means smaller organizations aren't forced to pay astronomical fees in order to have access to a quality product.
Read full review
Return on Investment
Discontinued Products
  • Uncertain; we have not collected data on this. Our Luminate package is quite expensive, though.
Read full review
Blackbaud
  • We've increased our online giving +200% although this is due in part to our focus on the channel and not entirely on the product.
  • We've been able to increase employee efficiency by selecting email lists per message within Luminate Online. With our prior solution we needed to request data be pulled from our database for event email.
  • We've really done a great job of growing our online tribute and memorial giving through the use of custom links and the pre-populated information has really helped with the back end processing.
Read full review
ScreenShots

Blackbaud Luminate Online Screenshots

Screenshot of Email Overview DashboardScreenshot of Luminate allows you to enable multiple types of giving - from recurring to matching and everything between.Screenshot of Luminate enables you to reach out to supporters in multiple waysScreenshot of Luminate Peer to Peer fundraising with DIY events, also enables your supporters to fundraising on their behalf.