What users are saying about
18 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 6 out of 100
Based on 18 reviews and ratings
137 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 4.4 out of 100
Based on 137 reviews and ratings
Attribute Ratings
- Luminate CRM and Analytics is rated higher in 1 area: Likelihood to Recommend
- Blackbaud Luminate Online is rated higher in 1 area: Support Rating
Likelihood to Recommend
5.0
Luminate CRM and Analytics
50%
2 Ratings
1.3
Blackbaud Luminate Online
13%
81 Ratings
Likelihood to Renew
Luminate CRM and Analytics
N/A
0 Ratings
8.6
Blackbaud Luminate Online
86%
20 Ratings
Usability
Luminate CRM and Analytics
N/A
0 Ratings
6.2
Blackbaud Luminate Online
62%
25 Ratings
Availability
Luminate CRM and Analytics
N/A
0 Ratings
10.0
Blackbaud Luminate Online
100%
6 Ratings
Performance
Luminate CRM and Analytics
N/A
0 Ratings
9.2
Blackbaud Luminate Online
92%
18 Ratings
Support Rating
1.0
Luminate CRM and Analytics
10%
2 Ratings
7.8
Blackbaud Luminate Online
78%
60 Ratings
In-Person Training
Luminate CRM and Analytics
N/A
0 Ratings
8.0
Blackbaud Luminate Online
80%
2 Ratings
Online Training
Luminate CRM and Analytics
N/A
0 Ratings
7.3
Blackbaud Luminate Online
73%
14 Ratings
Implementation Rating
Luminate CRM and Analytics
N/A
0 Ratings
3.0
Blackbaud Luminate Online
30%
8 Ratings
Product Scalability
Luminate CRM and Analytics
N/A
0 Ratings
9.8
Blackbaud Luminate Online
98%
11 Ratings
Likelihood to Recommend
Luminate CRM and Analytics
It does great with donor cultivation processes and the workflow feature is top-notch for automating processes. Where it does a less than stellar job is getting it to work more specifically for your organization. Often times building that kind of special feature costs a significant time and money investment and it is something that is hard to transfer when it's time to move to a new database.
Associate Director of Indvidual Giving
WildCarePublic Policy, 11-50 employees
Blackbaud Luminate Online
I feel the way Luminate handles donor information is very organized and full. I am a database/reports person so I love how easy it is to find and process information. Some portals don't allow that much information into donor's profiles but Luminate provides a lot of room for history and bio information that is great for reports.
Senior Manager of Direct Mail and Database
The Doe Fund,IncIndividual & Family Services, 201-500 employees
Pros
Luminate CRM and Analytics
- Luminate takes some of the legwork out of setting up NSPS for nonprofit use of salesforce.

Verified User
Administrator in Marketing
Non-Profit Organization Management Company, 11-50 employeesBlackbaud Luminate Online
- The donation forms are easy to set up to start collecting donations instantly.
- Getting an e-mail out the door is fairly straightforward.
- The TeamRaiser module is great for fundraising for big events with multiple registration levels and allowing participants to fundraise on your behalf.
- Constituent management is fairly easy.
Senior Web Application Analyst
Ann & Robert H. Lurie Children's Hospital of ChicagoHospital & Health Care, 1001-5000 employees
Cons
Luminate CRM and Analytics
- Big Investment
- It's a sales program with a donation management overlay so it has some troubles around reporting.
Associate Director of Indvidual Giving
WildCarePublic Policy, 11-50 employees
Blackbaud Luminate Online
- Email management is limited. Constituents are only able to have a primary email address and a secondary address which is only mailed to when using the CC function. Sending to the correct and preferred email address is difficult to discern and effective use in Luminate requires extensive data cleanup.
- Reports are not as user-friendly as in other programs. It has occurred multiple times where users are unsure how to get specific fields to pull in reports.
- TeamRaiser is a challenging addition to Luminate. Campaigns within it require extensive work and management.
Fundraising Data Coordinator
Van Andel InstituteBiotechnology, 201-500 employees
Pricing Details
Luminate CRM and Analytics
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Blackbaud Luminate Online
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Starting Price
—Likelihood to Renew
Luminate CRM and Analytics
No score
No answers yet
No answers on this topic
Blackbaud Luminate Online
Blackbaud Luminate Online 8.6
Based on 20 answers
While there are some limitations it is working for us. We just renewed and likely will again in the future. You have to invest a lot of money and time to get it set up and so the decision to switch to another vendor would need to be a big one. If costs continue to rise or performance declines relative to peers we would absolutely consider switching but for now, as long as it's one of the frontrunners and the cost is appropriate, we will continue.

Verified User
Program Manager in Other
Hospital & Health Care Company, 5001-10,000 employeesUsability
Luminate CRM and Analytics
No score
No answers yet
No answers on this topic
Blackbaud Luminate Online
Blackbaud Luminate Online 6.2
Based on 25 answers
You have to be very tech savvy to use Luminate to its fullest potential. You can get buy with the training, but there is a steep learning curve and you almost need 6 months to 1 year of in-person training to really be able to anything substantial. The online training lessons are not going to cut it while learning this program.

Verified User
Employee in Other
Biotechnology Company, 201-500 employeesReliability and Availability
Luminate CRM and Analytics
No score
No answers yet
No answers on this topic
Blackbaud Luminate Online
Blackbaud Luminate Online 10.0
Based on 6 answers
It's a very rare occurrence if the system isn't available when I want it. I can easily log in from home after hours if need be, and the security is enforced, but simple when you're legit! They are very good about sending email reminders and updates when system maintenance will be performed, and it's always during middle of the night hours when you likely wouldn't be using it anyways

Verified User
Contributor in Marketing
Non-Profit Organization Management Company, 51-200 employeesPerformance
Luminate CRM and Analytics
No score
No answers yet
No answers on this topic
Blackbaud Luminate Online
Blackbaud Luminate Online 9.2
Based on 18 answers
Pages load fast and 98% of the reports do run in a matter of secons/minutes. There is this one report I have that can take hours to run, but this is due to the amount of transactions being requested for one of our biggest online fundraising events (Transaction report)
Canadian Cancer SocietyHealth, Wellness and Fitness, 201-500 employees
Support Rating
Luminate CRM and Analytics
Luminate CRM and Analytics 1.0
Based on 2 answers
Support for the product is horrible; often support will have you bouncing between Blackbaud support and Salesforce support and it's very rare either are able to find simple solutions. Most of the time the solutions almost always cost money and hiring consultants which, for a smaller organization, means not being able to achieve proper solutions.
Associate Director of Indvidual Giving
WildCarePublic Policy, 11-50 employees
Blackbaud Luminate Online
Blackbaud Luminate Online 7.8
Based on 60 answers
Support staff are usually incredibly helpful and responsive. There are several ways to contact them (chat, logging a ticket, phone) which makes it easy to get help when you need it. Once in a while I get a support staff member who isn't quite as helpful, which is why I gave it a 9 instead of a 10, but that is rare and if I follow up with someone else, I get what I need.
Non-profit and small business consultant
Independent Contractor & FreelancerNon-Profit Organization Management, 11-50 employees
In-Person Training
Luminate CRM and Analytics
No score
No answers yet
No answers on this topic
Blackbaud Luminate Online
Blackbaud Luminate Online 8.0
Based on 2 answers
Initial training was great and the instructor was very patient and helpful during the set up process. Blackbaud has a variety on online self-paced classes that supplement the training you receive. The only downfall is after training is complete. I've found the support for Luminate to be a tad lackluster. We often encounter issues that aren't on Luminate's development road map and have had a series of cases be opened.
Fundraising Data Coordinator
Van Andel InstituteBiotechnology, 201-500 employees
Online Training
Luminate CRM and Analytics
No score
No answers yet
No answers on this topic
Blackbaud Luminate Online
Blackbaud Luminate Online 7.3
Based on 14 answers
When I used the training, I had actually been using Luminate Online but figured it might help me learn to use the tools more effectively. And it did. The sessions were helpful and even as a current user I felt like I learned how to use the tools more effectively.

Verified User
Manager in Marketing
Hospital & Health Care Company, 10,001+ employeesImplementation Rating
Luminate CRM and Analytics
No score
No answers yet
No answers on this topic
Blackbaud Luminate Online
Blackbaud Luminate Online 3.0
Based on 8 answers
Implementation of Luminate itself was rather smooth, but the process involved for TeamRaiser was very difficult. Even after implementation we relied on support to help with various aspects of TeamRaiser from page design to reporting and front end user issues. The support offered for issues with Luminate was very good, but again TeamRaiser support was lacking.
Fundraising Data Coordinator
Van Andel InstituteBiotechnology, 201-500 employees
Alternatives Considered
Luminate CRM and Analytics
Of the databases I have used, Luminate CRM is my least favorite. However, it is powerful and large enough to function adequately for a large nonprofit; I couldn't say the same for some of Blackbaud's smaller products. We definitely need the full Luminate Suite (Luminate Online, Team Raiser, etc.,) to make it work, though - and we're constantly disappointed by the clumsiness of the way all the pieces interact.

Verified User
Administrator in Marketing
Non-Profit Organization Management Company, 11-50 employeesBlackbaud Luminate Online
The only other product I have used for this type of fundraising work is NetCommunity and it hasn't been as scalable or versatile. It doesn't really offer the peer to peer fundraising of Luminate or the constituent management, web page development and considered donation forms. NetCommunity didn't even come close which is why we replaced it with Luminate.

Verified User
Director in Product Management
Hospital & Health Care Company, 1001-5000 employeesScalability
Luminate CRM and Analytics
No score
No answers yet
No answers on this topic
Blackbaud Luminate Online
Blackbaud Luminate Online 9.8
Based on 11 answers
Luminate Online is a great scalable product as it provides various price points dependent on your quantity of email addresses. This allows both small and large organizations to utilize the product, which has strong email capabilities. It also means smaller organizations aren't forced to pay astronomical fees in order to have access to a quality product.

Verified User
Manager in Other
Hospital & Health Care Company, 1001-5000 employeesReturn on Investment
Luminate CRM and Analytics
- Uncertain; we have not collected data on this. Our Luminate package is quite expensive, though.

Verified User
Administrator in Marketing
Non-Profit Organization Management Company, 11-50 employeesBlackbaud Luminate Online
- There's no denying that as a long term Convio client (now Luminate Online) that we have significantly grown our NPO with these tools. And our ROI is in the positive range.
- The negative impact has been the cost of related services we must engage to configure and maintain and deploy many areas of Luminate Online with a small staff. There is just too much "specialized," insider-work-around knowledge to make it a stand-alone product without large additional costs to use the product to it's full potential.
- This product used to set the trends and now it holds us back from being able to take advantage of the trends in many ways. An integrated system can become a limitation in this current social web environment. Staff coming in from outside the Luminate/Convio environment often complain about the system because they are used to the "ease-of-use" of many of today's offerings in the marketplace.

Verified User
Strategist in Corporate
Non-Profit Organization Management Company, 1-10 employees