18 Ratings
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Score 6 out of 100
137 Ratings
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Score 4.4 out of 100

Attribute Ratings

  • Luminate CRM and Analytics is rated higher in 1 area: Likelihood to Recommend
  • Blackbaud Luminate Online is rated higher in 1 area: Support Rating

Likelihood to Recommend

5.0

Luminate CRM and Analytics

50%
2 Ratings
1.3

Blackbaud Luminate Online

13%
81 Ratings

Likelihood to Renew

Luminate CRM and Analytics

N/A
0 Ratings
8.6

Blackbaud Luminate Online

86%
20 Ratings

Usability

Luminate CRM and Analytics

N/A
0 Ratings
6.2

Blackbaud Luminate Online

62%
25 Ratings

Availability

Luminate CRM and Analytics

N/A
0 Ratings
10.0

Blackbaud Luminate Online

100%
6 Ratings

Performance

Luminate CRM and Analytics

N/A
0 Ratings
9.2

Blackbaud Luminate Online

92%
18 Ratings

Support Rating

1.0

Luminate CRM and Analytics

10%
2 Ratings
7.8

Blackbaud Luminate Online

78%
60 Ratings

In-Person Training

Luminate CRM and Analytics

N/A
0 Ratings
8.0

Blackbaud Luminate Online

80%
2 Ratings

Online Training

Luminate CRM and Analytics

N/A
0 Ratings
7.3

Blackbaud Luminate Online

73%
14 Ratings

Implementation Rating

Luminate CRM and Analytics

N/A
0 Ratings
3.0

Blackbaud Luminate Online

30%
8 Ratings

Product Scalability

Luminate CRM and Analytics

N/A
0 Ratings
9.8

Blackbaud Luminate Online

98%
11 Ratings

Likelihood to Recommend

Luminate CRM and Analytics

It does great with donor cultivation processes and the workflow feature is top-notch for automating processes. Where it does a less than stellar job is getting it to work more specifically for your organization. Often times building that kind of special feature costs a significant time and money investment and it is something that is hard to transfer when it's time to move to a new database.
Dustin Alexander | TrustRadius Reviewer

Blackbaud Luminate Online

I feel the way Luminate handles donor information is very organized and full. I am a database/reports person so I love how easy it is to find and process information. Some portals don't allow that much information into donor's profiles but Luminate provides a lot of room for history and bio information that is great for reports.
Kelly Norris | TrustRadius Reviewer

Pros

Luminate CRM and Analytics

  • Luminate takes some of the legwork out of setting up NSPS for nonprofit use of salesforce.
Anonymous | TrustRadius Reviewer

Blackbaud Luminate Online

  • The donation forms are easy to set up to start collecting donations instantly.
  • Getting an e-mail out the door is fairly straightforward.
  • The TeamRaiser module is great for fundraising for big events with multiple registration levels and allowing participants to fundraise on your behalf.
  • Constituent management is fairly easy.
Philip Nawrocki | TrustRadius Reviewer

Cons

Luminate CRM and Analytics

  • Big Investment
  • It's a sales program with a donation management overlay so it has some troubles around reporting.
Dustin Alexander | TrustRadius Reviewer

Blackbaud Luminate Online

  • Email management is limited. Constituents are only able to have a primary email address and a secondary address which is only mailed to when using the CC function. Sending to the correct and preferred email address is difficult to discern and effective use in Luminate requires extensive data cleanup.
  • Reports are not as user-friendly as in other programs. It has occurred multiple times where users are unsure how to get specific fields to pull in reports.
  • TeamRaiser is a challenging addition to Luminate. Campaigns within it require extensive work and management.
Lawrence Willim | TrustRadius Reviewer

Pricing Details

Luminate CRM and Analytics

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Blackbaud Luminate Online

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Starting Price

Likelihood to Renew

Luminate CRM and Analytics

No score
No answers yet
No answers on this topic

Blackbaud Luminate Online

Blackbaud Luminate Online 8.6
Based on 20 answers
While there are some limitations it is working for us. We just renewed and likely will again in the future. You have to invest a lot of money and time to get it set up and so the decision to switch to another vendor would need to be a big one. If costs continue to rise or performance declines relative to peers we would absolutely consider switching but for now, as long as it's one of the frontrunners and the cost is appropriate, we will continue.
Anonymous | TrustRadius Reviewer

Usability

Luminate CRM and Analytics

No score
No answers yet
No answers on this topic

Blackbaud Luminate Online

Blackbaud Luminate Online 6.2
Based on 25 answers
You have to be very tech savvy to use Luminate to its fullest potential. You can get buy with the training, but there is a steep learning curve and you almost need 6 months to 1 year of in-person training to really be able to anything substantial. The online training lessons are not going to cut it while learning this program.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Luminate CRM and Analytics

No score
No answers yet
No answers on this topic

Blackbaud Luminate Online

Blackbaud Luminate Online 10.0
Based on 6 answers
It's a very rare occurrence if the system isn't available when I want it. I can easily log in from home after hours if need be, and the security is enforced, but simple when you're legit! They are very good about sending email reminders and updates when system maintenance will be performed, and it's always during middle of the night hours when you likely wouldn't be using it anyways
Anonymous | TrustRadius Reviewer

Performance

Luminate CRM and Analytics

No score
No answers yet
No answers on this topic

Blackbaud Luminate Online

Blackbaud Luminate Online 9.2
Based on 18 answers
Pages load fast and 98% of the reports do run in a matter of secons/minutes. There is this one report I have that can take hours to run, but this is due to the amount of transactions being requested for one of our biggest online fundraising events (Transaction report)
Samuel Gomez Recuero | TrustRadius Reviewer

Support Rating

Luminate CRM and Analytics

Luminate CRM and Analytics 1.0
Based on 2 answers
Support for the product is horrible; often support will have you bouncing between Blackbaud support and Salesforce support and it's very rare either are able to find simple solutions. Most of the time the solutions almost always cost money and hiring consultants which, for a smaller organization, means not being able to achieve proper solutions.
Dustin Alexander | TrustRadius Reviewer

Blackbaud Luminate Online

Blackbaud Luminate Online 7.8
Based on 60 answers
Support staff are usually incredibly helpful and responsive. There are several ways to contact them (chat, logging a ticket, phone) which makes it easy to get help when you need it. Once in a while I get a support staff member who isn't quite as helpful, which is why I gave it a 9 instead of a 10, but that is rare and if I follow up with someone else, I get what I need.
Daniella Dowiak | TrustRadius Reviewer

In-Person Training

Luminate CRM and Analytics

No score
No answers yet
No answers on this topic

Blackbaud Luminate Online

Blackbaud Luminate Online 8.0
Based on 2 answers
Initial training was great and the instructor was very patient and helpful during the set up process. Blackbaud has a variety on online self-paced classes that supplement the training you receive. The only downfall is after training is complete. I've found the support for Luminate to be a tad lackluster. We often encounter issues that aren't on Luminate's development road map and have had a series of cases be opened.
Lawrence Willim | TrustRadius Reviewer

Online Training

Luminate CRM and Analytics

No score
No answers yet
No answers on this topic

Blackbaud Luminate Online

Blackbaud Luminate Online 7.3
Based on 14 answers
When I used the training, I had actually been using Luminate Online but figured it might help me learn to use the tools more effectively. And it did. The sessions were helpful and even as a current user I felt like I learned how to use the tools more effectively.
Anonymous | TrustRadius Reviewer

Implementation Rating

Luminate CRM and Analytics

No score
No answers yet
No answers on this topic

Blackbaud Luminate Online

Blackbaud Luminate Online 3.0
Based on 8 answers
Implementation of Luminate itself was rather smooth, but the process involved for TeamRaiser was very difficult. Even after implementation we relied on support to help with various aspects of TeamRaiser from page design to reporting and front end user issues. The support offered for issues with Luminate was very good, but again TeamRaiser support was lacking.
Lawrence Willim | TrustRadius Reviewer

Alternatives Considered

Luminate CRM and Analytics

Of the databases I have used, Luminate CRM is my least favorite. However, it is powerful and large enough to function adequately for a large nonprofit; I couldn't say the same for some of Blackbaud's smaller products. We definitely need the full Luminate Suite (Luminate Online, Team Raiser, etc.,) to make it work, though - and we're constantly disappointed by the clumsiness of the way all the pieces interact.
Anonymous | TrustRadius Reviewer

Blackbaud Luminate Online

The only other product I have used for this type of fundraising work is NetCommunity and it hasn't been as scalable or versatile. It doesn't really offer the peer to peer fundraising of Luminate or the constituent management, web page development and considered donation forms. NetCommunity didn't even come close which is why we replaced it with Luminate.
Anonymous | TrustRadius Reviewer

Scalability

Luminate CRM and Analytics

No score
No answers yet
No answers on this topic

Blackbaud Luminate Online

Blackbaud Luminate Online 9.8
Based on 11 answers
Luminate Online is a great scalable product as it provides various price points dependent on your quantity of email addresses. This allows both small and large organizations to utilize the product, which has strong email capabilities. It also means smaller organizations aren't forced to pay astronomical fees in order to have access to a quality product.
Anonymous | TrustRadius Reviewer

Return on Investment

Luminate CRM and Analytics

  • Uncertain; we have not collected data on this. Our Luminate package is quite expensive, though.
Anonymous | TrustRadius Reviewer

Blackbaud Luminate Online

  • There's no denying that as a long term Convio client (now Luminate Online) that we have significantly grown our NPO with these tools. And our ROI is in the positive range.
  • The negative impact has been the cost of related services we must engage to configure and maintain and deploy many areas of Luminate Online with a small staff. There is just too much "specialized," insider-work-around knowledge to make it a stand-alone product without large additional costs to use the product to it's full potential.
  • This product used to set the trends and now it holds us back from being able to take advantage of the trends in many ways. An integrated system can become a limitation in this current social web environment. Staff coming in from outside the Luminate/Convio environment often complain about the system because they are used to the "ease-of-use" of many of today's offerings in the marketplace.
Anonymous | TrustRadius Reviewer

Screenshots

Luminate CRM and Analytics

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