Likelihood to Recommend It does great with donor cultivation processes and the workflow feature is top-notch for automating processes. Where it does a less than stellar job is getting it to work more specifically for your organization. Often times building that kind of special feature costs a significant time and money investment and it is something that is hard to transfer when it's time to move to a new database.
Read full review As a SIS, Banner Pages is the full meal deal. There are multiple modules that integrate out of the box. Because Banner is all I've ever used as a SIS, I can't contrast it with another program. I can say, it gets the job done for us. I will also say that a tremendous amount of time goes into strategizing how to get new functions to work for us and there always seems to be some catch that requires even more work. In general, the university has been hesitant to build too many modifications into Banner because they take a lot of time to maintain. Inevitably, a new update (of which there are MANY for Banner) will break stuff that isn't "vanilla." This is unfortunate because we've had some great ideas for how to make Banner better for us, but also understandable. If you're looking for a highly modular system, this isn't it. Banner has lots of components, but the components work the way they work and that's that. Also, don't expect very quick responses to bugs or glitches. If the bug is major, yes, it will be addressed. But, little function issues seem to be regularly overlooked.
Read full review Pros Luminate takes some of the legwork out of setting up NSPS for nonprofit use of salesforce. Read full review I think it's great to use if you are tracking grades for certain classes, especially if you'd like to see how students do, comparing midterm to final grades. If you have the permissions, you can see both. It's also good to track students individually. You can look up a certain semester, and see how they did in that particular time frame, but you can also see their cumulative gpa, or even look up their entire course history. Read full review Cons Big Investment It's a sales program with a donation management overlay so it has some troubles around reporting. Read full review One thing I miss from the previous version of Ellucian Banner, is the control + page down. I struggle with alt + page down. I love the Ellucian Banner favorites; however, it is a little difficult to navigate. I can honestly only think of 2 things that could be improved. I use Ellucian Banner daily. Read full review Likelihood to Renew We have no reason not to renew with Ellucian - we are in deep with the ecosystem, and have Ellucian providing us with information technology support. If anything, should the opportunity arise, we'd probably consider adding a different ellucian tools into the suite of applications we already have on board.
Read full review Usability You definitely have to learn it before it becomes easy to use. It's better than it was, but it's still not entirely intuitive. You can't just look at it and play around to figure out how it works
Read full review Reliability and Availability It's pretty much up all the time.
Read full review Performance Has gotten much better due to new hardware.
Read full review Support Rating Support for the product is horrible; often support will have you bouncing between Blackbaud support and Salesforce support and it's very rare either are able to find simple solutions. Most of the time the solutions almost always cost money and hiring consultants which, for a smaller organization, means not being able to achieve proper solutions.
Read full review Our department generally does not contact the support center for Banner but the IT department does. That being said, in the seven years that I have been here, I have not once needed to contact the support center; we have had no glitches on Banner's side that needed to be addressed.
Read full review Implementation Rating very satisfied, along with the IT staff and ellucian support the upgrades do very well and have minimum down time.
Read full review Alternatives Considered Of the databases I have used, Luminate CRM is my least favorite. However, it is powerful and large enough to function adequately for a large nonprofit; I couldn't say the same for some of Blackbaud's smaller products. We definitely need the full Luminate Suite (Luminate Online, Team Raiser, etc.,) to make it work, though - and we're constantly disappointed by the clumsiness of the way all the pieces interact.
Read full review PeopleSoft was more user-friendly. It also provided the ability to save and bookmark queries.
PeopleSoft will allow users to use common names to search for queries. Overall, it seemed much more current than Banner.
PeopleSoft provided enrollment data for specific sections which allowed one to spot trends of enrollment in a given class.
Read full review Scalability being able to scale with hardware was easy and not cumbersome. We were allowed to user virtual machines which made things very scalable.
Read full review Return on Investment Uncertain; we have not collected data on this. Our Luminate package is quite expensive, though. Read full review There is positive ROI on the product overall. It had reduced or allowed us to focus our staff members on something which is very use and it does the job in the background. The application has supported in a lot of ways in saving resources and utilizing them in very productive & efficient manner Read full review ScreenShots