Overview
What is HID DigitalPersona?
HID DigitalPersona (formerly Crossmatch) provides a comprehensive multi-factor authentication solution. The vendor’s value proposition is that their solution frees users from cumbersome login activities while making it easy for an IT Team to secure access to their networks, data and…
My Experience with HID DigitalPersona
My review of HID DigitalPersona
HID - For Security
Easy login with HID DigitalPersona
A review of Most reliable platform for security -HID DigitalPersona
I Just touch the …
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Comfortable, In effect, and responsive - Review
Brief review of HID DigitalPersona
All-encompassing, strong, and acknowledged.
HID DigitalPersona Review
Full Digital Encryption System
HID Digital Persona - A complete package for Data Security
Easy to use and maintain in devices
My review of HID DigitalPersona
Awards
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Reviewer Pros & Cons
Pricing
HID DigitalPersona
$3.75
Entry-level set up fee?
- Setup fee required
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Competitors
- Tech Details
- Downloadables
- FAQs
What is HID DigitalPersona?
The HID DigitalPersona multi-factor authentication software offers a new way to provide authentication services to users. Whereas traditional 2FA/MFA solutions are stuck on “what you have/what you know”, DigitalPersona leverages an array of authentication methods to access public and corporate network resources. Enterprise users can gain access to their cloud applications, such as Microsoft 365, VPNs, corporate networks, Windows desktops, and Citrix applications . Consumers can confirm their identity and authenticate transactions.
Balancing security and usability, HID DigitalPersona boasts one of the widest arrays of authentication factors in the industry. This includes one-time passwords, mobile-based push, smartcards, security keys, risk- and context-based methods, and biometrics, such as fingerprint, face, and behavioral keystroke.
HID DigitalPersona Competitors
- The Okta Identity Cloud
- Imprivata OneSign
- Idaptive Next-Gen Access (formerly Centrify)
HID DigitalPersona Technical Details
Deployment Types | On-premise |
---|---|
Operating Systems | Windows |
Mobile Application | Apple iOS, Android, Windows Phone |
Supported Countries | Most Countries except companies included in US Embargo |
HID DigitalPersona Downloadables
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Reviews and Ratings
(172)Attribute Ratings
Reviews
(1-5 of 5)- Biometric Authentication - easy to set up and manage. Simple to deploy and enrollment of users.
- Managed Passwords - The ability to require specific applications to use two factor authentication or even fingerprint only is a very useful tool.
- Software OTP - The new features of Altus including the OTP tokens - for use with your mobile phone app is particularly handy.
- Licensing - We find that licenses are used or allocated for users that won't even use the Altus authentication, bring about wasted costs of excessive and unnecessary licensing.
- The biggest con so far has been the inability for technical support or the Crossmatch company to provide specific compatible hardware to use with the smart card or proxy authentication. We have yet to find a compatible solution to implement this and their support has been useless so far.
- Positive impact would be the knowledge that our systems are safe from un-authorized users accessing certain programs or machines by using a shared or stolen password. By using biometrics we eliminate the sharing of passwords among users to ensure proper authentication and auditing of users.
- Price
- Product Features
- Product Usability
- Prior Experience with the Product
- Enrolling new user credentials
- Installation of software on DCs and end user clients
- Setting up Kiosks
- Managed passwords for certain applications
DigitalPersona stands by their product and their level of support and quality of product is exceptional.
- Digital Persona does particularly well on fingerprint matching to authenticate users' credentials via Fingerprint against Active Directory.
- Digital Persona does well on providing active directory tools for troubleshooting problematic fingeprints.
- DigitalPresona provides intuitive wizards for enrolling, re-enrolling and un-enrolling users' fingerprints from active directory.
- Digital Persona authentication process is quite fast. It takes less than 1 second from the time one captures the fingerprint to the time the user is authenticated.
- Digital Persona does not have a granular auditing method for generating reports of active users and the last time a specific user or users were last successfully authenticated or attempted to authenticate in active directory. This functionality can provide significant value to customers, especially for customers where the number of licenses ranks in the thousands. This would allow customers to revoke a license from users who do not use their fingerprint for authentication.
- Digital Persona does not have the ability to purge stale fingerprints to free up licenses that have been assigned to users who do prefer not to use their biometric login, users who have left the company or moved on to a different department. Having the ability to purge stale users' biometrics (and licenses) can potentially save customers licensing fees.
- Digital Persona does not have the ability to run reports for stored biometrics. It could potentially prove useful to be able to run reports of say 5000 users and have a breakdown of fingerprint quality spectrum. This could potentially alleviate administration overhead by identifying stored problematic low-quality fingerprints for users.
- Digital Persona should have its own GUI Based Administration Utility to have one central point of administration including identifying which accounts have not used fingerprint login as to free up unused licenses, license reporting and type of DigitalPersona Feature used.
- For our situation, Digital Persona for processing applicants is not an option but a requirement. For the system operators DigitalPersona is also an auditing requirement and a necessity in order to automate processing of applicant transactions throughout the day.
- Digital Persona having joined forces or I should say, merged with Crossmatch has helped standardized the software engineering process for transacting applicants and authentication of operators as well as streamlined the software engineering effort required for performing fingerprint matching.
- Digital Persona has gone above and beyond in providing us customized support to allow us to tailor their software to our specific needs.
DigitalPersona initially had issues in the fingerprint quality aspect and live view functionality for capturing fingerprints. This was initially a setback when we had to use new SDKs(Drivers) for fingerprint readers we had already writing software for. Instead of DigitalPersona rewriting features and functionality already provided by Crossmatch, they started, in my opinion, from scratch and this created a delay in our software delivery process as it required hours of software engineering and testing.
Overall however, DigitalPersona's service and support at all levels, was exceptional. They stood by their product, supported us day after day and provided software engineering support every time it was requested.
- Authenticating system operators into our management stations.
- Capturing customer biometrics for customized use.
- Application Authentication
- Fingerprint Matching
- Unable to disclose the specific methods we use the software for.
- Web Application credential biometric caching and authentication.
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
- Vendor Reputation
- Existing Relationship with the Vendor
- Implemented in-house
We used industry standard implementation process or our implementation, they were:
Development
QA
Integration Testing
System Testing (Stress Testing)
User Acceptance Testing
Production "Pilot"
Production Full Deployment
- We encountered typical software challenges when brewing our in-house software to interface with DigitalPersona API and Hardware.
- Driver issues which were later corrected with new driver releases tailored to address our specific problems.
- Active Directory Authentication
- Fingerprint Enrollment
- Auditing and purging of seldomly used fingerprints
- DigitalPersona provides fast and accurate support. When looking for a solution to a problem, their support team knows exactly who to engage with in order to give us our fastest results.
- Because the software is encrypted in our Active Directory, changing out a user to a new workstation is simple. We just install the software, and then re-add the users finger prints. All of their passwords are safely and securely stored and come right back once the user is identified.
- I tested the Altus product on the new Microsoft Surface keyboard with a finger print reader, and it does work.
- DigitalPersona Altus can make their renewal process better. Last time we had to renew, we did not get a notification to renew, and actually had to reach out to Crossmatch after we tried to get support and found out we were out of warranty. We would have easily paid our renewal, if we knew that the expiration was coming.
- Our users needed a product just like DigitalPersona Altus, but all the other products we looked at saved all of the data to the local computer. Having a central storage location that is not saved on the local computer allows for simpler migration and that saves IT staff time.
- Staff do not have to remember all of their passwords.
- When we reimage computers the passwords are remembered.
- Administrator accounts can be quickly and easily assigned to a different finger so when you are supporting a user you can just quickly sign in with that account and not have to type a password in front of them.
- We hope to be able to use the facial recognition availability in the Microsoft Surfaces at some point.
- Passwords
- Web add on for Chrome
- Loging into Windows
- Cannot get facial recognition working
The Concept is Awesome, the Execution Not So Much
- The concept is great. A password vault that is managed using biometric identification. Users forget/lose passwords but not their fingers.
- The fingerprint reader is pretty accurate.
- They could definitely improve on how the software reads/detects log on screens. Some applications, legacy and web based, are difficult for DigitalPersona to pickup on.
- There could be improvements to the user interface. The new Altus interface is actually worse in many ways than the older DigitalPersona interface. For example the way the logons are listed in the program is very convoluted especially if you have multiple logons to the same application.
- They could better test software before releasing it. Our upgrade to Altus from DigitalPersona was terrible. The version we installed had so many flaws that I felt it should not have left beta testing. It broke a lot of the logon templates, some of the password change screens stopped working, some users lost logon data, etc. We are still dealing with the fallout from it. Possibly the worst upgrade I have been involved with in my 18 years of IT experience.
- When we first got DigitalPersona 7(?) years ago, it was great. It wasn't perfect but it was better than anything else we had seen at the time. However the software just seemed to languish and not improve with time. In fact it got worse with Altus.
- Most of the users seem to like it... when it works. When a password change screen does not work correctly, it is time consuming to fix.
- If the user base is very tech savvy, you will get a slightly better ROI. When the average user flubs up a password change or gets a password reset, it requires some technical help to fix and thus time consuming at times. Some tech-challenged users have a hard time really understanding how DigitalPersona works and those users sap up a lot of resources.
- My experience is that most web based applications are the easier ones for DP.
- The admin console to program the signon templates is fairly easy to use.
- It integrates with AD so people do not have to remember logon info nor type them in every time.
- It functions as a password vault and thus helpful with the many application logons that our employees use.
- It's great that it supports multiple logons for the same applications. We have employees that have different roles within the same application and thus they have different credentials.
1- because of the hardware investment we already made in all the fingerprint readers.
2 - I have yet to see a competitor with a similar concept.
- Price
- Product Features
- Product Usability
- When the templates work and the password change hints were working, password changes were simple.
- It is difficult for some users to grasp the concept of how to use this application after a temporary password is assigned to them and the password screen is "locked".
Peace of mind is literally at your fingertip!
- This product is small, sleek, and is able to identify your print very quickly. If your IT team gets it set up for you it is a dream to use, simply put your finger on it and move on.
- I hate having to remember passwords and in this line of business there are TONS of passwords. If you could have a device that let you in with a single print why would you not?? Everyone is worried about security and DigitalPersona helps put your mind at ease.
- I have not had any problems, but it is important to clean the surface to ensure you are getting the best reading.
- I did not install this device, but have heard some people say it is not as simple as plug and go, but I would not expect something that deals with security to be plug and go.
- I personally do not know the impact with regard to return on investment, but to me personally to have something so small, simple, and very easy to use, I would imagine the peace of mind alone pays for itself.