Altus 2.0 Serves Us so we can better Serve the Public
Updated June 19, 2020

Altus 2.0 Serves Us so we can better Serve the Public

Lisa Tolan | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with HID DigitalPersona (formerly Crossmatch)

We currently use Digital Persona Altus in our enterprise environment with over 500+ computers and up to about 800+ users. We implement biometric (fingerprint) access for all computer authentication in the network and for some managed applications that require enhanced security measures. We are about to roll out token authentication for a few departments that are now requiring improved measures of secure access and authentication of users.
  • Biometric Authentication - easy to set up and manage. Simple to deploy and enrollment of users.
  • Managed Passwords - The ability to require specific applications to use two factor authentication or even fingerprint only is a very useful tool.
  • Software OTP - The new features of Altus including the OTP tokens - for use with your mobile phone app is particularly handy.
  • Licensing - We find that licenses are used or allocated for users that won't even use the Altus authentication, bring about wasted costs of excessive and unnecessary licensing.
  • The biggest con so far has been the inability for technical support or the Crossmatch company to provide specific compatible hardware to use with the smart card or proxy authentication. We have yet to find a compatible solution to implement this and their support has been useless so far.
We haven't tested or used the features for VPN or cloud. We have found that the ease of use for Windows logon is a benefit for some of our less technical users. Facial recognition has been a blessing for those users that do not have fingerprints or a mobile device to use OTP.
We have greatly benefited from this feature, as we are a MS AD environment. Being able to successfully authenticate users using not only secure but different features depending on the work zone has helped a lot. Being able to provide two factor or even three factor in some instances to protect the user, machine and data is wonderful.
All our platforms are pretty much Windows 7 desktops, in-house applications, and some proprietary applications specific to a department. We also utilize the kiosk setup for public users for public information lookup. This allows the department users to log in with their credentials (fingerprints) to reset any software or windows for the general public or to reboot the machines, reducing the calls for IT to assist with lockouts.
We do not currently use Microsoft Azure Active Directory at this time. We have no comment for this topic.
  • Positive impact would be the knowledge that our systems are safe from un-authorized users accessing certain programs or machines by using a shared or stolen password. By using biometrics we eliminate the sharing of passwords among users to ensure proper authentication and auditing of users.
Well suited for any office that handles any PII or sensitive data, as well as any office that performs cash handing or financial transactions. We strictly enforce biometric authentication for all Human Resources, Treasurer, Finance, Purchasing, and Collector offices within the county.

Evaluating HID DigitalPersona (formerly Crossmatch) and Competitors

  • Price
  • Product Features
  • Product Usability
  • Prior Experience with the Product
Testing and trialing other vendors.

HID DigitalPersona (formerly Crossmatch) Support

We have never had an issue with technical support from Crossmatch, Digitalpersona or HID :) They go above and beyond to assist and troubleshoot issues.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
We were having an issue with hardware tokens working with the system or not being compatible. Crossmatch went above and beyond to assist with testing vendor tokens for use.

Using HID DigitalPersona (formerly Crossmatch)

Software is easy to figure out and install. If you have a base knowledge of MS Active Directory and Group Policy, this should be a breeze.
ProsCons
Like to use
Relatively simple
Easy to use
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Lots to learn
  • Enrolling new user credentials
  • Installation of software on DCs and end user clients
  • Setting up Kiosks
  • Managed passwords for certain applications
Yes - for One Time Password use - mobile app