Bold360 best tool
Bold360 is used by our customer service department, so reliable that the team has got used to it now.
Overview
What is Genesys DX (discontinued)?
Genesys DX was a live chat engagement and chatbot AI solution based on Bold360, acquired by Genesys. It is no longer available.
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Pricing
N/A
Unavailable
What is Genesys DX (discontinued)?
Genesys DX was a live chat engagement and chatbot AI solution based on Bold360, acquired by Genesys. It is no longer available.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.bold360.com/conversational…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
5 people also want pricing
Alternatives Pricing
What is Einstein Bots?
Salesforce' Einstein Bots provide customers with intelligent, self-service bots. Requires Service UE or Digital Engagement. It is a self-service solution and add-on to the Salesforce Service Cloud, and is available with a Enterprise or Unlimited edition.
What is Birdeye?
Birdeye is a reputation management and digital customer experience platform for local brands and multi-location businesses. Over 100,000 businesses leverage Birdeye’s AI-powered platform to engage seamlessly with customers, drive loyalty, and excel in their local markets.
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Genesys DX (discontinued)?
Genesys DX was a digital and AI customer engagement solution, the evolution of which will be a package found under Genesys Cloud CX. Based on Bold360, the solution helped personalize and enhance customer engagement. It is no longer available.
Genesys DX (discontinued) Video
Bold360 Can Help Make Every Customer Experience Great
Genesys DX (discontinued) Competitors
Genesys DX (discontinued) Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
Genesys DX was a live chat engagement and chatbot AI solution based on Bold360, acquired by Genesys. It is no longer available.
LivePerson Conversation Cloud (LiveEngage), IBM watsonx Assistant, and ServiceNow Now Platform are common alternatives for Genesys DX (discontinued).
Reviewers rate Support Rating highest, with a score of 8.3.
The most common users of Genesys DX (discontinued) are from Enterprises (1,001+ employees).
Comparisons
Compare with
Reviews and Ratings
(103)Attribute Ratings
Reviews
(1-1 of 1)Companies can't remove reviews or game the system. Here's why
We have multiple web sites with different types of visitors and concerns. We have complex products and product life cycles. We are optimizing Call Center time and resources. We are increasing and tracking Sales in chat. We measure and monitor call center KPIs. We have multiple communication channels with our clients. Bold360 is being used mostly by the Call Center (Sales and Customer Service).
- Pretty reliable
- Custom design options for chat windows/chat buttons. Multiple chat windows with different settings
- Unlimited canned messages and comfortable settings
- Hot keys for templates
- Proactive chat option
- Missing Facebook integration
- Poor design
- Pre-chat window with auto-answers is not flexible to set up
- Pricey
- We serve almost 95% of incoming/outgoing chats within Bold360.
- Sales conversion is lower than our expectations - about 5% of proactive chats.
- Customer satisfaction averages 8 points within Sales/Support interactions.
- Zendesk Chat (formerly Zopim)
Zendesk was selected after Bold360 for another segment of our websites. At the moment when we evaluated chat providers we had some basic chat needs/functions:
- Reliability
- Custom design options for chat windows/chat buttons
- Chat statistics per web site
- Multiple chat windows with different settings
- Quick and comfortable search of canned responses
- Proactive chat option
No
If I pay for the service itself, why should I pay premium support of it? I think good and adequate support should be included.