What users are saying about
11 Ratings
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Top Rated
2619 Ratings
11 Ratings
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Score 6.7 out of 100

HubSpot CRM

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Top Rated
2619 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Feature Set Ratings

    Incident and problem management

    2.0

    Hiver

    20%

    HubSpot CRM

    Feature Set Not Supported
    N/A
    Hiver ranks higher in 3/3 features

    Organize and prioritize service tickets

    1.4
    14%
    3 Ratings
    N/A
    0 Ratings

    Ticket creation and submission

    2.3
    23%
    3 Ratings
    N/A
    0 Ratings

    Ticket response

    2.3
    23%
    3 Ratings
    N/A
    0 Ratings

    Multi-Channel Help

    3.3

    Hiver

    33%

    HubSpot CRM

    Feature Set Not Supported
    N/A
    Hiver ranks higher in 1/1 features

    Email support

    3.3
    33%
    3 Ratings
    N/A
    0 Ratings

    Sales Force Automation

    Hiver

    Feature Set Not Supported
    N/A
    8.2

    HubSpot CRM

    82%
    HubSpot CRM ranks higher in 9/9 features

    Customer data management / contact management

    N/A
    0 Ratings
    9.0
    90%
    820 Ratings

    Workflow management

    N/A
    0 Ratings
    8.5
    85%
    795 Ratings

    Territory management

    N/A
    0 Ratings
    7.4
    74%
    184 Ratings

    Opportunity management

    N/A
    0 Ratings
    8.4
    84%
    765 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    8.6
    86%
    813 Ratings

    Contract management

    N/A
    0 Ratings
    7.9
    79%
    185 Ratings

    Quote & order management

    N/A
    0 Ratings
    8.1
    81%
    524 Ratings

    Interaction tracking

    N/A
    0 Ratings
    8.8
    88%
    790 Ratings

    Channel / partner relationship management

    N/A
    0 Ratings
    7.4
    74%
    186 Ratings

    Customer Service & Support

    Hiver

    Feature Set Not Supported
    N/A
    7.9

    HubSpot CRM

    79%
    HubSpot CRM ranks higher in 3/3 features

    Case management

    N/A
    0 Ratings
    8.1
    81%
    505 Ratings

    Call center management

    N/A
    0 Ratings
    7.8
    78%
    443 Ratings

    Help desk management

    N/A
    0 Ratings
    7.8
    78%
    468 Ratings

    Marketing Automation

    Hiver

    Feature Set Not Supported
    N/A
    8.8

    HubSpot CRM

    88%
    HubSpot CRM ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    8.8
    88%
    707 Ratings

    Email marketing

    N/A
    0 Ratings
    8.9
    89%
    703 Ratings

    CRM Project Management

    Hiver

    Feature Set Not Supported
    N/A
    8.0

    HubSpot CRM

    80%
    HubSpot CRM ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    8.4
    84%
    734 Ratings

    Billing and invoicing management

    N/A
    0 Ratings
    7.3
    73%
    358 Ratings

    Reporting

    N/A
    0 Ratings
    8.3
    83%
    687 Ratings

    CRM Reporting & Analytics

    Hiver

    Feature Set Not Supported
    N/A
    8.2

    HubSpot CRM

    82%
    HubSpot CRM ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    7.8
    78%
    586 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    8.5
    85%
    710 Ratings

    Customizable reports

    N/A
    0 Ratings
    8.4
    84%
    694 Ratings

    Customization

    Hiver

    Feature Set Not Supported
    N/A
    7.9

    HubSpot CRM

    79%
    HubSpot CRM ranks higher in 4/4 features

    Custom fields

    N/A
    0 Ratings
    8.6
    86%
    718 Ratings

    Custom objects

    N/A
    0 Ratings
    8.5
    85%
    609 Ratings

    Scripting environment

    N/A
    0 Ratings
    6.3
    63%
    133 Ratings

    API for custom integration

    N/A
    0 Ratings
    8.4
    84%
    490 Ratings

    Security

    Hiver

    Feature Set Not Supported
    N/A
    8.7

    HubSpot CRM

    87%
    HubSpot CRM ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    8.8
    88%
    609 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    8.7
    87%
    654 Ratings

    Social CRM

    Hiver

    Feature Set Not Supported
    N/A
    8.1

    HubSpot CRM

    81%
    HubSpot CRM ranks higher in 2/2 features

    Social data

    N/A
    0 Ratings
    8.0
    80%
    480 Ratings

    Social engagement

    N/A
    0 Ratings
    8.1
    81%
    476 Ratings

    Integrations with 3rd-party Software

    Hiver

    Feature Set Not Supported
    N/A
    8.3

    HubSpot CRM

    83%
    HubSpot CRM ranks higher in 2/2 features

    Marketing automation

    N/A
    0 Ratings
    8.6
    86%
    531 Ratings

    Compensation management

    N/A
    0 Ratings
    8.0
    80%
    331 Ratings

    Platform

    Hiver

    Feature Set Not Supported
    N/A
    7.6

    HubSpot CRM

    76%
    HubSpot CRM ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    7.6
    76%
    618 Ratings

    Attribute Ratings

    • HubSpot CRM is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    1.4

    Hiver

    14%
    3 Ratings
    8.7

    HubSpot CRM

    87%
    865 Ratings

    Likelihood to Renew

    Hiver

    N/A
    0 Ratings
    8.8

    HubSpot CRM

    88%
    10 Ratings

    Usability

    3.0

    Hiver

    30%
    1 Rating
    8.8

    HubSpot CRM

    88%
    767 Ratings

    Support Rating

    4.0

    Hiver

    40%
    1 Rating
    8.3

    HubSpot CRM

    83%
    21 Ratings

    Implementation Rating

    Hiver

    N/A
    0 Ratings
    9.1

    HubSpot CRM

    91%
    10 Ratings

    Likelihood to Recommend

    Hiver

    Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
    Read full review

    HubSpot

    It's definitely easier to use than Salesforce. It's especially great for us in the SMB market. In my opinion, it would be nice if we were able to call out to international prospects and text them as well. The SalesMessage plugin doesn't allow for that.
    Read full review

    Pros

    Hiver

    • It's easy to set up, and manage ongoing.
    • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
    • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
    Read full review

    HubSpot

    • The sales funnel is one of my favorites in the entire industry.
    • Their task managing system truly helps Account Executives be on top of every lead and opportunity without dropping the ball.
    • The data tracking for KPI truly helps our team set goals and improve weekly.
    • The e-mail sequences are top tier as well.
    Read full review

    Cons

    Hiver

    • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
    Read full review

    HubSpot

    • Price Point: Pricey Expense for Company.
    • A lot of new features are being rolled out, but intuitive additions always take 1-3 years to add on. I Recently added rescheduling/cancel to Meetings, but contacts are unable to optionally provide why they canceled/rescheduled.
    Read full review

    Pricing Details

    Hiver

    Starting Price

    $14 /user/month

    Editions & Modules

    Hiver editions and modules pricing
    EditionModules
    PLUS PLAN$14.001
    PREMIUM PLAN$22.002
    ENTERPRISE PLAN$34.003

    Footnotes

    1. /user/month
    2. /user/month
    3. /user/month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    HubSpot CRM

    Starting Price

    $0 Per Month [Unlimited Users]

    Editions & Modules

    HubSpot CRM editions and modules pricing
    EditionModules
    Free Forever$01
    CRM Bundle$502

    Footnotes

    1. Per Month [Unlimited Users]
    2. per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    Likelihood to Renew

    Hiver

    No answers on this topic

    HubSpot

    Because it's integrated with HubSpot marketing platform, which is indispensable, and works simply and seamlessly with the marketing platform. The CRM is intuitive, never a time burden, and makes doing business development work a whole lot easier and enjoyable. I think at this point it's safe and fair to say we would be somewhat lost without the CRM.
    Read full review

    Usability

    Hiver

    Easy to use
    Read full review

    HubSpot

    HubSpot functions great and has never had any issues. Support is great and is always ready to help solve any problems or questions you have. We love to create workflows for processes and manage new leads, which makes our life so much easier!
    Read full review

    Support Rating

    Hiver

    Support is there, can be slow at times.
    Read full review

    HubSpot

    Because when I needed help HubSpot responded immediately and provided me with the information I needed which enabled me to realize that HubSpot was even more customizable and easier to use than I thought! And I already thought HubSpot was very user friendly and easy to use, and then Support showed me how to manipulate the settings, columns and the appearance of the tool.
    Read full review

    Implementation Rating

    Hiver

    No answers on this topic

    HubSpot

    If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
    Read full review

    Alternatives Considered

    Hiver

    Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
    Read full review

    HubSpot

    I have to admit that I prefer Salesloft, but I do think HS can be better. SL is very simple and gives me everything I need. However, in the future, I would definitely lean toward HS as it has more capabilities. I just need the integration and onboarding to be more seamless before I commit long-term.
    Read full review

    Return on Investment

    Hiver

    • Hiver has increased the efficiency by which we address emailed questions and concerns.
    • Hiver increases transparency between team members.
    • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
    Read full review

    HubSpot

    • HubSpot has allowed us to Sunset our internal CRM which was running at a great time and opportunity cost for our dev team.
    • HubSpot brought our two distinct sales teams together onto common performance & activity metrics.
    • HubSpot reports have replaced our former self-written shareholder sales reports, now being sent.
    Read full review

    Screenshots

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