What users are saying about
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
1076 Ratings
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.7 out of 100

HubSpot CRM

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
1076 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Likelihood to Recommend

Hiver

Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
Anonymous | TrustRadius Reviewer

HubSpot CRM

The best CRM out there. Easy to use, very intuitive. Perfect for someone that doesn't know anything about coding. I love that everything is drag and drop. I can't think of a scenario where HubSpot wouldn't be a good option for any company (capability-wise). When it comes to cost, it can be extremely expensive for small/medium companies. The free/cheaper options are too limited for the small companies, so there aren't a lot of reasons to choose HubSpot when what they'll be receiving is basically nothing.
Manuela Murillo Jaramillo | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Hiver
9.0
HubSpot CRM
Organize and prioritize service tickets
Hiver
8.8
HubSpot CRM
Ticket creation and submission
Hiver
9.1
HubSpot CRM
Ticket response
Hiver
9.1
HubSpot CRM

Multi-Channel Help

Hiver
9.1
HubSpot CRM
Email support
Hiver
9.1
HubSpot CRM

Sales Force Automation

Hiver
HubSpot CRM
8.0
Customer data management / contact management
Hiver
HubSpot CRM
8.7
Workflow management
Hiver
HubSpot CRM
7.8
Territory management
Hiver
HubSpot CRM
7.2
Opportunity management
Hiver
HubSpot CRM
8.1
Integration with email client (e.g., Outlook or Gmail)
Hiver
HubSpot CRM
8.4
Contract management
Hiver
HubSpot CRM
7.8
Quote & order management
Hiver
HubSpot CRM
7.8
Interaction tracking
Hiver
HubSpot CRM
8.3
Channel / partner relationship management
Hiver
HubSpot CRM
7.5

Customer Service & Support

Hiver
HubSpot CRM
7.3
Case management
Hiver
HubSpot CRM
7.3
Call center management
Hiver
HubSpot CRM
7.1
Help desk management
Hiver
HubSpot CRM
7.6

Marketing Automation

Hiver
HubSpot CRM
8.6
Lead management
Hiver
HubSpot CRM
8.5
Email marketing
Hiver
HubSpot CRM
8.6

CRM Project Management

Hiver
HubSpot CRM
7.6
Task management
Hiver
HubSpot CRM
8.2
Billing and invoicing management
Hiver
HubSpot CRM
6.7
Reporting
Hiver
HubSpot CRM
7.9

CRM Reporting & Analytics

Hiver
HubSpot CRM
7.8
Forecasting
Hiver
HubSpot CRM
7.9
Pipeline visualization
Hiver
HubSpot CRM
8.0
Customizable reports
Hiver
HubSpot CRM
7.5

Customization

Hiver
HubSpot CRM
7.7
Custom fields
Hiver
HubSpot CRM
8.2
Custom objects
Hiver
HubSpot CRM
7.7
Scripting environment
Hiver
HubSpot CRM
6.8
API for custom integration
Hiver
HubSpot CRM
7.9

Security

Hiver
HubSpot CRM
8.3
Single sign-on capability
Hiver
HubSpot CRM
8.3
Role-based user permissions
Hiver
HubSpot CRM
8.3

Social CRM

Hiver
HubSpot CRM
7.8
Social data
Hiver
HubSpot CRM
7.7
Social engagement
Hiver
HubSpot CRM
7.8

Integrations with 3rd-party Software

Hiver
HubSpot CRM
7.9
Marketing automation
Hiver
HubSpot CRM
8.2
Compensation management
Hiver
HubSpot CRM
7.7

Platform

Hiver
HubSpot CRM
6.7
Mobile access
Hiver
HubSpot CRM
6.7

Pros

Hiver

  • It's easy to set up, and manage ongoing.
  • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
  • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
Megan Shorter | TrustRadius Reviewer

HubSpot CRM

  • Ease of use in the beginning - Not a steep learning curve to start using it.
  • The free version surprisingly includes a lot of features.
  • It can grow with you as your company / client base grows.
  • Has increasingly improved its available integrations with other software.
  • Surprisingly a lot of great features that integrate with Gmail (what our company uses). Other CRM software are more geared towards Outlook.
Fatima Trapaga | TrustRadius Reviewer

Cons

Hiver

  • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
Anonymous | TrustRadius Reviewer

HubSpot CRM

  • I wish that contact details could be edited from the main contact page (in more of a spreadsheet style), rather than having to individually click into each contact or preview a contact to change data
  • A/B testing for emails or steps within sequences would be helpful
  • Currently, the details of each step in a sequence can only be viewed if you click "edit", but if would be nice to be able to read the emails that are contained within a sequence without having to go into edit mode.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Hiver

No score
No answers yet
No answers on this topic

HubSpot CRM

HubSpot CRM 9.1
Based on 4 answers
Because it's integrated with HubSpot marketing platform, which is indispensable, and works simply and seamlessly with the marketing platform. The CRM is intuitive, never a time burden, and makes doing business development work a whole lot easier and enjoyable. I think at this point it's safe and fair to say we would be somewhat lost without the CRM.
Greg Linnemanstons | TrustRadius Reviewer

Usability

Hiver

No score
No answers yet
No answers on this topic

HubSpot CRM

HubSpot CRM 8.5
Based on 134 answers
Hubspot CRM is a perfect performing CRM, from the collecting of clients information, the storage of it, and the constant update when required. Besides, there is proper online training, to individuals who want to run the usability of the program. Finally, Hubspot CRM design is intuitive and precise for every device, hence compatible.
Brenda Fassie | TrustRadius Reviewer

Support Rating

Hiver

No score
No answers yet
No answers on this topic

HubSpot CRM

HubSpot CRM 8.3
Based on 18 answers
HubSpot has a very good customer support, one can chat in real time by phone or text, or send an email. I have not had to use their support very much, but when I have they have been very professional and quick to respond to address my needs and concerns.
Anonymous | TrustRadius Reviewer

Implementation Rating

Hiver

No score
No answers yet
No answers on this topic

HubSpot CRM

HubSpot CRM 9.1
Based on 10 answers
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
Greg Linnemanstons | TrustRadius Reviewer

Alternatives Considered

Hiver

Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
Megan Shorter | TrustRadius Reviewer

HubSpot CRM

HubSpot CRM is much more user-friendly and intuitive than Salesforce. The reporting feature is prominently featured vs. having to go to a separate tab. The email integration with Gmail is much easier to be set up by the user vs relying on someone else internally to arrange. Metric tracking for sales management is also readily available and visible to the sales reps on a daily basis.
Matt Stafford | TrustRadius Reviewer

Return on Investment

Hiver

  • Hiver has increased the efficiency by which we address emailed questions and concerns.
  • Hiver increases transparency between team members.
  • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
Anonymous | TrustRadius Reviewer

HubSpot CRM

  • Success with Initial Contact has gone up without question. We immediately get in touch with virtually every client we follow up with.
  • Average Meetings Booked has greatly increased thanks to the Meetings tool. I'm able to book meetings literally in my sleep.
  • Decreased Sales data entries have gone down significantly. Thanks to HubSpot, we simply spend way less time manually inputting things and more time selling.
  • Customer Satisfaction and Online Reviews are certainly way up. Nearly half of our online reviews are all from the last 18 months and I think HubSpot had a role in that positive customer response.
Joey Harman | TrustRadius Reviewer

Screenshots

Pricing Details

Hiver

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Hiver Editions & Modules

Edition
PLUS PLAN$14.001
PREMIUM PLAN$22.001
ENTERPRISE PLAN$34.001
  1. /user/month
Additional Pricing Details

HubSpot CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

HubSpot CRM Editions & Modules

Edition
Free Forever$01
  1. Per Month [Unlimited Users]
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Hiver
10.0
HubSpot CRM
8.5

Likelihood to Renew

Hiver
HubSpot CRM
9.1

Usability

Hiver
HubSpot CRM
8.5

Support Rating

Hiver
HubSpot CRM
8.3

Implementation Rating

Hiver
HubSpot CRM
9.1

Add comparison