Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Hiver
Score 8.6 out of 10
N/A
Hiver is a customer service platform that brings together communication channels, apps, and data to improve customer support operations. Hiver enables real-time collaboration across every customer communication channel, offering AI and automation to resolve issues and help teams work faster. Hiver states that over 10,000 teams of all shapes and sizes globally from Flexport to Harvard University, Vacasa, and Epic Games rely on Hiver to deliver support that wins…
$24
per month per user
HubSpot CRM
Score 8.4 out of 10
N/A
HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy and drive conversion. Additionally, the software allows users to connect with over 875 integration apps, APIs, and solutions partners to create a customizable user experience that suits the way teams work.…
$0
Per Month [Unlimited Users]
Pricing
HiverHubSpot CRM
Editions & Modules
Lite
$24
per month per user
Growth
$34
per month per user
Pro
$59
per month per user
Elite
Contact Sales
Free Forever
$0
Per Month [Unlimited Users]
CRM Bundle
$50
per month
Offerings
Pricing Offerings
HiverHubSpot CRM
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details20% discount for annual pricing.
More Pricing Information
Community Pulse
HiverHubSpot CRM
Considered Both Products
Hiver
Chose Hiver
True ticketing solutions are certainly more robust in that you can typically manage social media channels and phones, etc. But, in my opinion, when you don't have a team solely responsible for managing a ticketing system they can be complicated to implement. With HIVER, we're …
HubSpot CRM

No answer on this topic

Features
HiverHubSpot CRM
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Hiver
9.0
4 Ratings
9% above category average
HubSpot CRM
-
Ratings
Organize and prioritize service tickets9.04 Ratings00 Ratings
Ticket creation and submission9.04 Ratings00 Ratings
Ticket response9.04 Ratings00 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Hiver
8.0
1 Ratings
0% above category average
HubSpot CRM
-
Ratings
External knowledge base8.01 Ratings00 Ratings
Internal knowledge base8.01 Ratings00 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Hiver
8.5
4 Ratings
6% above category average
HubSpot CRM
-
Ratings
Customer portal8.01 Ratings00 Ratings
Email support9.04 Ratings00 Ratings
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Hiver
-
Ratings
HubSpot CRM
7.9
1611 Ratings
2% above category average
Customer data management / contact management00 Ratings8.81551 Ratings
Workflow management00 Ratings8.01520 Ratings
Territory management00 Ratings4.9184 Ratings
Opportunity management00 Ratings8.31455 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings8.41567 Ratings
Contract management00 Ratings8.0185 Ratings
Quote & order management00 Ratings7.91066 Ratings
Interaction tracking00 Ratings8.51513 Ratings
Channel / partner relationship management00 Ratings8.2186 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Hiver
-
Ratings
HubSpot CRM
7.6
1076 Ratings
0% below category average
Case management00 Ratings8.11002 Ratings
Call center management00 Ratings7.0865 Ratings
Help desk management00 Ratings7.7922 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Hiver
-
Ratings
HubSpot CRM
8.6
1421 Ratings
11% above category average
Lead management00 Ratings8.71342 Ratings
Email marketing00 Ratings8.51352 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Hiver
-
Ratings
HubSpot CRM
8.0
1472 Ratings
5% above category average
Task management00 Ratings8.41409 Ratings
Billing and invoicing management00 Ratings7.6737 Ratings
Reporting00 Ratings8.11303 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Hiver
-
Ratings
HubSpot CRM
8.0
1440 Ratings
5% above category average
Forecasting00 Ratings7.91133 Ratings
Pipeline visualization00 Ratings8.31368 Ratings
Customizable reports00 Ratings7.81328 Ratings
Customization
Comparison of Customization features of Product A and Product B
Hiver
-
Ratings
HubSpot CRM
7.4
1374 Ratings
3% below category average
Custom fields00 Ratings8.01346 Ratings
Custom objects00 Ratings7.71172 Ratings
Scripting environment00 Ratings6.3132 Ratings
API for custom integration00 Ratings7.8957 Ratings
Security
Comparison of Security features of Product A and Product B
Hiver
-
Ratings
HubSpot CRM
8.8
1331 Ratings
5% above category average
Single sign-on capability00 Ratings8.91192 Ratings
Role-based user permissions00 Ratings8.71268 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Hiver
-
Ratings
HubSpot CRM
7.3
912 Ratings
1% below category average
Social data00 Ratings7.0894 Ratings
Social engagement00 Ratings7.6883 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Hiver
-
Ratings
HubSpot CRM
8.0
1022 Ratings
8% above category average
Marketing automation00 Ratings8.01015 Ratings
Compensation management00 Ratings8.0666 Ratings
Platform
Comparison of Platform features of Product A and Product B
Hiver
-
Ratings
HubSpot CRM
8.1
1208 Ratings
7% above category average
Mobile access00 Ratings8.11208 Ratings
Best Alternatives
HiverHubSpot CRM
Small Businesses
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Salesmate
Salesmate
Score 9.9 out of 10
Medium-sized Companies
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Creatio
Creatio
Score 9.2 out of 10
Enterprises
SysAid
SysAid
Score 8.9 out of 10
Creatio
Creatio
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
HiverHubSpot CRM
Likelihood to Recommend
8.0
(4 ratings)
8.2
(1639 ratings)
Likelihood to Renew
-
(0 ratings)
9.6
(30 ratings)
Usability
9.0
(2 ratings)
7.9
(1487 ratings)
Availability
-
(0 ratings)
8.2
(1 ratings)
Performance
-
(0 ratings)
6.4
(1 ratings)
Support Rating
4.0
(1 ratings)
6.4
(24 ratings)
Implementation Rating
-
(0 ratings)
7.7
(9 ratings)
Configurability
-
(0 ratings)
4.5
(1 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
5.5
(1 ratings)
Ease of integration
-
(0 ratings)
7.3
(1 ratings)
Product Scalability
-
(0 ratings)
7.3
(1 ratings)
Vendor post-sale
-
(0 ratings)
6.4
(1 ratings)
Vendor pre-sale
-
(0 ratings)
7.3
(1 ratings)
User Testimonials
HiverHubSpot CRM
Likelihood to Recommend
Hiver
One scenario where Hiver works really well is in a shared support or billing inbox or anywhere multiple team members need access to the same messages. For example, when a customer emails about a billing question, we used to reply and manually loop in the billing team or forward the message. That often caused confusion, especially when someone forgot to “reply all” or responded only to the teammate instead of the customer.Now with Hiver, we just assign the conversation to the billing inbox, and whoever is available can respond. Everyone on the team can see the thread, status, and notes, which avoids duplicated efforts and missed replies. We also used to rely on Google Groups, but it wasn’t clear if someone had already replied, and there was no easy way to collaborate behind the scenes. Hiver completely solved that for us.As for situations where Hiver might be less ideal, I’d say if your team isn’t using Gmail or Google Workspace, then it’s probably not a good fit. It’s really designed for teams that live in Gmail so the team doesn't have to learn a new system. I'm sure some businesses will require a more robust ticketing solution but for our use case, this was a perfect option to improve outcomes, client service, and satisfaction.
Read full review
HubSpot
Well Suited - If you have a small sales team and want to focus on your priority leads - Need a tool to frequently email your top of the funnel to ensure brand recall happens the fastest possible way Not Suited - If you are expecting excellent UI/UX with a gamified approach CRM - Looking for a quick easy to use CRM (HubSpot required technical knowledge to setup).
Read full review
Pros
Hiver
  • automation through rules
  • tagging emails, anaylics behind them
  • support, chat always responds right away
Read full review
HubSpot
  • Personalized email campaigns: It helps to create highly effective personalized emails with its wonderful content tokens.
  • Scheduling of meetings: It eliminates the bottlenecks in the process of meeting schedule with its amazing integrating capabilities with other calendar tools like Google calendar. It also ensures the automatic reminders of meetings to the participants of meeting.
  • Automation for follow-up : With its feature called "sequences", follow-up emails made easy.
Read full review
Cons
Hiver
  • It could be considered expensive, but ultimately worth every penny for those who use shared inboxes/groups to run their business.
Read full review
HubSpot
  • A lot of my companies have one URL for a ton of branches and each branch has their own name and location so I have to manually enter all the information because they all have the same URL so I can't easily use an Excel file to import those contacts so a faster solution to this would be appreciated
  • Making Corporate and branch associations is very tedious, it would be nice if the companies that all share the same url would automatically associate with the corporate company so I didn't have to manually do it
  • I would like to not see all the extra feature tabs in my layout because I am not using them so it would be nice to be able to turn them off (even the ones that are in my plan that I don't use, it would be nice to turn them off)
Read full review
Likelihood to Renew
Hiver
No answers on this topic
HubSpot
To be honest there are some barriers due to which we are unable to use Hubspot at it's full potentials. The region that we work in has some restrictions that don't allow us to make calls or text which leaves us to just Email to the client.
Read full review
Usability
Hiver
Easy to use
Read full review
HubSpot
It's incredibly easy to use, pretty intuitive even to those who are not as technically savvy. For all the basics, most people can figure it out. I think the piece that can get tricky is how things are defined and how to correctly label opportunities at certain stages of the pipeline without getting confused or accidentally duplicating work that's already been done.
Read full review
Support Rating
Hiver
Support is there, can be slow at times.
Read full review
HubSpot
Because when I needed help HubSpot responded immediately and provided me with the information I needed which enabled me to realize that HubSpot was even more customizable and easier to use than I thought! And I already thought HubSpot was very user friendly and easy to use, and then Support showed me how to manipulate the settings, columns and the appearance of the tool.
Read full review
Implementation Rating
Hiver
No answers on this topic
HubSpot
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
Read full review
Alternatives Considered
Hiver
True ticketing solutions are certainly more robust in that you can typically manage social media channels and phones, etc. But, in my opinion, when you don't have a team solely responsible for managing a ticketing system they can be complicated to implement. With HIVER, we're already all accustomed to managing our own G-Suite inbox, so it was simply a matter of teaching the team how to utilize the solution.
Read full review
HubSpot
This answer may be a little more concise, as it's simpler! Although functionality is fairly similar, Management brought the Sales team into the boardroom and took us through a high-level guided tour of both Pipedrive & HubSpot CRM. It essentially boiled down to which interface do you prefer/which can you see yourselves using quicker/easier/faster? End result: HubSpot CRM based on unanimous decision!
Read full review
Return on Investment
Hiver
  • The ROI on showing how many emails are being received and addressed in a timely manner are great for KPIs
  • the ability to search and ensure emails are not being deleted as an automatic report is sent out the following day saying if any emails were deleted by whom
  • the ability to automate who gets assigned what emails from specific vendors per entity
Read full review
HubSpot
  • Tradeshow Lists and being able to create lists for our sales team to reach out.
  • Email Campaigns about new products and having CTA links for people to click which turn into purchase orders.
  • Creating Events and sending out invites for the events and those have turned into leads and business!
Read full review
ScreenShots

Hiver Screenshots

Screenshot of Hiver in GmailScreenshot of a view of a shared mailboxScreenshot of the collision alerts feature

HubSpot CRM Screenshots

Screenshot of Store, track, manage, and report on the deals (sometimes referred to as “opportunities”) your sales team is working.Screenshot of Our contact record enables your team to record and retrieve information on anyone your business interacts with, helping everyone to stay on the same page.Screenshot of The product library gives you visibility into the goods and services you sell, then associates them with individual deals. With products, you can easily track what you're selling to your customers and from what channels.