Hiver vs HubSpot CRM | TrustRadius

Likelihood to Recommend

Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.

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Verified User

Professional in Professional Services

Financial Services Company, 11-50 employees

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The best CRM out there. Easy to use, very intuitive. Perfect for someone that doesn't know anything about coding. I love that everything is drag and drop. I can't think of a scenario where HubSpot wouldn't be a good option for any company (capability-wise). When it comes to cost, it can be extremely expensive for small/medium companies. The free/cheaper options are too limited for the small companies, so there aren't a lot of reasons to choose HubSpot when what they'll be receiving is basically nothing.

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Manuela Murillo Jaramillo

Digital Marketing Specialist

Astound CommerceInformation Technology & Services, 1001-5000 employees

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Feature Rating Comparison

Hiver

HubSpot CRM

Organize and prioritize service tickets

Ticket creation and submission

Ticket response

Hiver

HubSpot CRM

Email support

Hiver

HubSpot CRM

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

Hiver

HubSpot CRM

Case management

Call center management

Help desk management

Hiver

HubSpot CRM

Lead management

Email marketing

Hiver

Marketing automation

Compensation management

Hiver

HubSpot CRM

Mobile access

Pros

It's easy to set up, and manage ongoing.
The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!

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Megan Shorter

Managing Director

People Medical Consulting Pty LtdStaffing & Recruiting, 1-10 employees

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Ease of use in the beginning - Not a steep learning curve to start using it.
The free version surprisingly includes a lot of features.
It can grow with you as your company / client base grows.
Has increasingly improved its available integrations with other software.
Surprisingly a lot of great features that integrate with Gmail (what our company uses). Other CRM software are more geared towards Outlook.

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Fatima Trapaga

Senior Project Manager, APAC

NeuroLeadership InstituteE-Learning, 201-500 employees

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Cons

There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.

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Verified User

Professional in Professional Services

Financial Services Company, 11-50 employees

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I wish that contact details could be edited from the main contact page (in more of a spreadsheet style), rather than having to individually click into each contact or preview a contact to change data
A/B testing for emails or steps within sequences would be helpful
Currently, the details of each step in a sequence can only be viewed if you click "edit", but if would be nice to be able to read the emails that are contained within a sequence without having to go into edit mode.

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Verified User

Representative in Sales

Financial Services Company, 51-200 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

HubSpot CRM 9.1

Based on 4 answers

Because it's integrated with HubSpot marketing platform, which is indispensable, and works simply and seamlessly with the marketing platform. The CRM is intuitive, never a time burden, and makes doing business development work a whole lot easier and enjoyable. I think at this point it's safe and fair to say we would be somewhat lost without the CRM.

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Greg Linnemanstons

President

WeidertMarketing and Advertising, 11-50 employees

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Usability

No score

No answers yet

No answers on this topic

HubSpot CRM 8.5

Based on 134 answers

Hubspot CRM is a perfect performing CRM, from the collecting of clients information, the storage of it, and the constant update when required. Besides, there is proper online training, to individuals who want to run the usability of the program. Finally, Hubspot CRM design is intuitive and precise for every device, hence compatible.

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Brenda Fassie

Director of Social Marketing

Ascent ResourcesOil & Energy, 51-200 employees

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Support Rating

No score

No answers yet

No answers on this topic

HubSpot CRM 8.3

Based on 18 answers

HubSpot has a very good customer support, one can chat in real time by phone or text, or send an email. I have not had to use their support very much, but when I have they have been very professional and quick to respond to address my needs and concerns.

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Verified User

Analyst in Marketing

Airlines/Aviation Company, 201-500 employees

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Implementation Rating

No score

No answers yet

No answers on this topic

HubSpot CRM 9.1

Based on 10 answers

If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate

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Greg Linnemanstons

President

WeidertMarketing and Advertising, 11-50 employees

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Alternatives Considered

Hiver was the only option we looked at. There didn't appear to be many alternatives in the market

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Megan Shorter

Managing Director

People Medical Consulting Pty LtdStaffing & Recruiting, 1-10 employees

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HubSpot CRM is much more user-friendly and intuitive than Salesforce. The reporting feature is prominently featured vs. having to go to a separate tab. The email integration with Gmail is much easier to be set up by the user vs relying on someone else internally to arrange. Metric tracking for sales management is also readily available and visible to the sales reps on a daily basis.

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Matt Stafford

Sales Director

pulseDataHospital & Health Care, 11-50 employees

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Return on Investment

Hiver has increased the efficiency by which we address emailed questions and concerns.
Hiver increases transparency between team members.
Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.

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Verified User

Professional in Professional Services

Financial Services Company, 11-50 employees

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Success with Initial Contact has gone up without question. We immediately get in touch with virtually every client we follow up with.
Average Meetings Booked has greatly increased thanks to the Meetings tool. I'm able to book meetings literally in my sleep.
Decreased Sales data entries have gone down significantly. Thanks to HubSpot, we simply spend way less time manually inputting things and more time selling.
Customer Satisfaction and Online Reviews are certainly way up. Nearly half of our online reviews are all from the last 18 months and I think HubSpot had a role in that positive customer response.

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Joey Harman

Project Consultant

Coval Homes LLCConstruction, 11-50 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Hiver Editions & Modules

Edition

PLUS PLAN	$14.00¹
PREMIUM PLAN	$22.00¹
ENTERPRISE PLAN	$34.00¹

/user/month

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

HubSpot CRM Editions & Modules

Edition

Free Forever	$0¹

Per Month [Unlimited Users]

Additional Pricing Details

—

Rating Summary

Hiver

HubSpot CRM

Hiver

HubSpot CRM

Hiver

HubSpot CRM

Hiver

HubSpot CRM

Hiver

HubSpot CRM

Likelihood to Recommend

Hiver

HubSpot CRM

Feature Rating Comparison

Organize and prioritize service tickets

Ticket creation and submission

Ticket response

Email support

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

Case management

Call center management

Help desk management

Lead management

Email marketing

Task management

Billing and invoicing management

Reporting

Forecasting

Pipeline visualization

Customizable reports

Custom fields

Custom objects

Scripting environment

API for custom integration

Single sign-on capability

Role-based user permissions

Social data

Social engagement

Marketing automation

Compensation management

Mobile access

Pros

Hiver

HubSpot CRM

Cons

Hiver

HubSpot CRM

Likelihood to Renew

Hiver

HubSpot CRM

Usability

Hiver

HubSpot CRM

Support Rating

Hiver

HubSpot CRM

Implementation Rating

Hiver

HubSpot CRM

Alternatives Considered

Hiver

HubSpot CRM

Return on Investment

Hiver

HubSpot CRM

Screenshots

Hiver

HubSpot CRM

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Hiver Editions & Modules

Edition

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?