TrustRadius Insights
Merchants have found Midigator to be a valuable tool in mitigating chargebacks and preventing potential losses. By utilizing the platform, …
Overview
What is Midigator, an Equifax Company?
Midigator provides a chargeback management approach with the goal of protecting the user's revenue in the most efficient way possible, displacing time-consuming and error-prone processes associated with chargebacks.Midigator's strategy includes: - Preventing chargebacks- Fighting chargebacks- Automating tasks- Analyzing outcomes
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Product Demos
Midigator: Simplify Your Payment Disputes with Intelligent Chargeback Management Software
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Product Details
- About
- Integrations
- Competitors
- Tech Details
What is Midigator, an Equifax Company?
Midigator provides a chargeback management approach with the goal of protecting the user's revenue in the most efficient way possible, displacing time-consuming and error-prone processes associated with chargebacks.
Midigator's strategy includes:
- Preventing chargebacks
- Fighting chargebacks
- Automating tasks
- Analyzing outcomes
Midigator's strategy includes:
- Preventing chargebacks
- Fighting chargebacks
- Automating tasks
- Analyzing outcomes
Midigator, an Equifax Company Features
- Supported: Chargeback management
- Supported: Protects and recovers revenue
- Supported: Data analysis and automation
Midigator, an Equifax Company Screenshots
Midigator, an Equifax Company Videos
Midigator: Simplifying Payment Disputes with Intelligent Chargeback Management Software
DisputeFlow: A dispute response builder by Midigator
Midigator, an Equifax Company Integrations
Midigator, an Equifax Company Competitors
Midigator, an Equifax Company Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
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Reviews and Ratings
(33)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
Merchants have found Midigator to be a valuable tool in mitigating chargebacks and preventing potential losses. By utilizing the platform, users receive alerts via email from the dashboard, allowing them to respond promptly within 24 hours and resolve issues before they escalate into chargebacks. The Midigator Dashboard serves as a centralized hub for managing chargebacks across multiple Merchant IDs, saving time and effort by consolidating gateways. This feature has been highly beneficial for businesses as it streamlines the process and eliminates the need to switch between different platforms. Additionally, Midigator provides early alerts, enabling users to address client concerns directly and resolve any issues before they result in chargebacks. By resolving disputes proactively, merchants can maintain customer satisfaction and prevent future occurrences of chargebacks.
One area where Midigator could improve is the delivery of alerts, which some users have found to be clunky at times. This can require additional staff effort in advocating for credits in certain instances. However, despite this minor inconvenience, many businesses have experienced significant benefits from using Midigator. Some have reported up to a 75% decrease in chargeback rates after implementing the platform. This reduction not only saves money but also reduces stress and effort associated with managing chargebacks manually.
Furthermore, users praise the friendly and helpful support provided by the Midigator staff, which makes collaboration seamless and enhances the overall experience for merchants. The platform's ability to track and analyze chargebacks is another valuable feature that helps identify specific issues and mitigate risks effectively. By organizing chargebacks and ensuring the safety of Merchant IDs, Midigator saves time, money, and effort for businesses while reducing chargeback rates. Overall, Midigator proves to be an indispensable tool for merchants seeking to proactively manage chargebacks and protect their revenue streams.
Attribute Ratings
Reviews
(1-11 of 11)Companies can't remove reviews or game the system. Here's why
April 03, 2023
reduce chargeback
Score 9 out of 10
Vetted Review
Verified User
Midigator provides chargeback warning service for merchants.(Chargeback: After a credit card transaction occurs, the cardholder raises an objection to the transaction to the issuing bank and applies for a refund. When the credit card is stolen, or when the product is damaged or the product is not in the right version when shopping, chargebacks will often occur.)Some merchants have a lot of chargeback, so you need to use this function to reduce the chargeback.
- Can provide timely warning notification
- Be able to respond to customer questions in a timely manner
- Merchant chargeback rate drops significantly
- Can improve the processing time of early warning notification
- Can warn more chargeback orders
- Improve the efficiency of early warning processing
March 27, 2023
Be Ahead of Losing Money
Midigator is amazing. We offer prepaid legal services with renewals occurring annually/monthly, and we have members who do chargebacks on their charges. We used to have to wait for the physical letter to come in to know about the chargebacks. Now, I check Midigator daily and am able to have CSR reach out before it is officially posted. This gives members time to reach out to their bank and cancel the dispute. Also, we have cases where members dispute a charge and call CS to cancel, and they also get a full refund on top of the bank returning their money. We have saved A LOT of money since using Midigator.
- Being up to date on new disputes coming in.
- Having a lot of fields with useful information.
- Layout of the website is easily accessible.
- When submitting a dispute, it stays pending for a long time - and we didn't get a notification of it closing out, nor a result of what the outcome was.
- Going to DisputeFlow, it would be nice to have it automatically sorted with the newest chargeback on the top.
- The daily emails in excel could be better formatted and easier to read.
March 14, 2023
Midigator Review
The Midigator product is currently used to help provide Merchants with advance alerting to help prevent incoming chargebacks. Receiving an advance notice offers time to reach out to the client and work with them regarding their purchase. The advance alerts also help Merchants better understand what can be done to prevent the same occurrence from happening again.
- Provide alerts for potential problems
- Ability to provide risk scoring based on an individuals card
- Provides the company with information to make better business decisions
- Customer service is lacking
- Response times
- Ability to resolve issues
September 16, 2022
Great Service and Product
Score 10 out of 10
Vetted Review
Verified User
Midigator helps businesses with their chargebacks. It makes it easy to manage. The system can be adjusted as our business changes.
- Chargeback Management
- Support
- A partner dashboard
August 29, 2022
Helpful but could improve a little
I use Midigator to help me save a couple of chargeback alerts from becoming actual chargebacks, we often have cardholders trying to take away the money that belongs to us, without trying to communicate directly with the company, they just call their banks and try to start disputes. That's where Midigator comes in and sends us alerts regarding these issues, which is where we take the initiative to call the client and resolve it directly with them before these alerts become actual chargebacks.
- Alerts
- Uploads
- Organization
- Invoice billing could be more specific , add more details
- Uploading chargeback documents could be missed less
- Sending accurate alerts to us and not mistaken ones could save us some time too
August 26, 2022
Overall good experience with Midigator
It's good, but the delivery of alerts is a bit clunky, and I need to pay staff to advocate for us to get credits back in certain instances. If not for this, I could use Midigator completely passively, and it would be more valuable, but it is still a good tool for us here. We do find the early alerts valuable to prevent chargebacks.
- Has access to early alerts
- Has good customer service
- Cool concept
- The delivery method of the alerts could be more efficient
- Overlapping alerts could be identified and removed
- The interface could use some improvements
August 24, 2022
Helped us reduce chargebacks signficantly
We primarily use Midigator for chargeback prevention. We're planning to start using it for disputes as well.
- Alerts for disputes that have been filed
- Easy to use interface for addressing disputes in Preventflow
- Offer professional services for setting up Dispute Flow responses.
- Try to get the person's name in the disputes. This is likely because that's all the data the processors provide, but if we could have the name, we could process these in about half the time.
We utilize Midigator with a multi-faceted approach.
1) We use Midigator, most importantly as a chargeback mitigation tool. We receive alerts via email directly from the Midigator dashboard, and we have 24 hours to respond to the Prevention Alert. We approach these alerts quickly and efficiently, and it helps our company prevent numerous chargebacks as well as save significant dollars each month. The system essentially pays for itself over time.
2) We use the Midigator Dashboard as a hub to respond to chargebacks (when unable to be prevented) across our multiple Merchant IDs (MIDs). We have had up to 4 MIDS at one time, and each of them had its own gateway, and it became difficult to manage (numerous logins, sign-ins). By consolidating all of those gateways onto Midigator's Dashboard, we save hours per week, tens of hours per month, and prevent headaches by not having to navigate several sites to execute one simple task.
1) We use Midigator, most importantly as a chargeback mitigation tool. We receive alerts via email directly from the Midigator dashboard, and we have 24 hours to respond to the Prevention Alert. We approach these alerts quickly and efficiently, and it helps our company prevent numerous chargebacks as well as save significant dollars each month. The system essentially pays for itself over time.
2) We use the Midigator Dashboard as a hub to respond to chargebacks (when unable to be prevented) across our multiple Merchant IDs (MIDs). We have had up to 4 MIDS at one time, and each of them had its own gateway, and it became difficult to manage (numerous logins, sign-ins). By consolidating all of those gateways onto Midigator's Dashboard, we save hours per week, tens of hours per month, and prevent headaches by not having to navigate several sites to execute one simple task.
- Business to Client Interaction - Midigator employees respond quickly to client requests
- Empowers their employees to make decisions in the best interest of the client they are serving
- Helps prevent chargebacks/disputes
- Saves their clients time and money
- Ease of use
- Consolidates multiple MIDs under one room for easy management and monitoring
- Prices their products and services competitively
- Instead of using a real-time google sheet to manage MIDs being monitored, perhaps an online form that's easy to access and revisit.
- Perhaps have an algorithm that scans merchant descriptors in the wild and proposes the best descriptors to include for future alerts - a scientific way to widen the net.
- Have one account manager that is more of a concierge-style for the lifespan of the client - but I'm just really trying hard to find something.
August 12, 2022
Just go with Midigator and get on with your business
We use it to help manage our chargebacks. It helps us organize them and know any time we got a chargeback to help keep our MID's safe. I would say we use it on a very consistent basis and it's helped us save a lot of money, stress and effort.
- Keeps track of all chargebacks for all MIDs
- Helps fight chargebacks to save us money
- Keeps our MIDs healthy which saves us money in the long run
- Analytics gave us some problems in the beginning. The learning curve was a little steep as it was setup a little weird
- The cost per chargeback is a little high honestly
- I would love a summary of what chargebacks were actually saved
July 31, 2022
Rest easy with Midigator in your corner
As an online digital subscription product, we deal with a lot of chargebacks, especially in the friendly fraud arena. We struggled to mitigate the Chargeback issues ourselves for many years before seeking the help of professionals, and Midigator has provided valuable insight and business metrics to help us get our chargebacks under control. Midigator's platform was tremendous in being able to track the alerts and chargebacks to help us pinpoint specific issues and ways to try and help reduce the risk of chargebacks.
- The reporting in their portal is very well organized and easy to digest.
- Any time that major issues arise, they always assign an expert to help us through the whole process.
- RDR alerts are often categorized as chargebacks instead which takes some work on our side to get the numbers just right.
- While upper management is very responsive and incredibly helpful when an emergency arises, we do not feel like the account managers are very knowledgeable or proactive.
June 03, 2022
Midigator is key to our company's growth :)
Midigator has been very impactful for our company. We were able to curb our chargeback rates to as much as 75%. I truly love working with the Midigator staff they are friendly, super helpful, and get the job done in a snap. We will continue to grow and Flourish with Midigator as our partner!
- Dispute Prevention is excellent
- Amazing Support Staff
- Timely delivery of Services
- We'd love for Midigator to be able to expand their catch capacity