Overall good experience with Midigator
August 26, 2022
Overall good experience with Midigator
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Midigator, an Equifax Company
It's good, but the delivery of alerts is a bit clunky, and I need to pay staff to advocate for us to get credits back in certain instances. If not for this, I could use Midigator completely passively, and it would be more valuable, but it is still a good tool for us here. We do find the early alerts valuable to prevent chargebacks.
Pros
- Has access to early alerts
- Has good customer service
- Cool concept
Cons
- The delivery method of the alerts could be more efficient
- Overlapping alerts could be identified and removed
- The interface could use some improvements
- Alerts accuracy
- Alerts timeliness
- Constant customer support as needed
- It's been a positive ROI overall
- It took an investment of time to fully understand how to work with Midigator
- The product seems to have been improved over time with feedback, and the experience and ROI are improving
Midigator is good because it combines different types of alerts in one place instead of having to subscribe to multiple SOSs' for fraud prevention.
Do you think Kount, an Equifax company delivers good value for the price?
Yes
Are you happy with Kount, an Equifax company's feature set?
Yes
Did Kount, an Equifax company live up to sales and marketing promises?
Yes
Did implementation of Kount, an Equifax company go as expected?
Yes
Would you buy Kount, an Equifax company again?
Yes
Comments
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