Overall good experience with Midigator
August 26, 2022

Overall good experience with Midigator

Daniel "Locke" Midkiff | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Midigator

It's good, but the delivery of alerts is a bit clunky, and I need to pay staff to advocate for us to get credits back in certain instances. If not for this, I could use Midigator completely passively, and it would be more valuable, but it is still a good tool for us here. We do find the early alerts valuable to prevent chargebacks.

Pros

  • Has access to early alerts
  • Has good customer service
  • Cool concept

Cons

  • The delivery method of the alerts could be more efficient
  • Overlapping alerts could be identified and removed
  • The interface could use some improvements
  • Alerts accuracy
  • Alerts timeliness
  • Constant customer support as needed
  • It's been a positive ROI overall
  • It took an investment of time to fully understand how to work with Midigator
  • The product seems to have been improved over time with feedback, and the experience and ROI are improving
Midigator is good because it combines different types of alerts in one place instead of having to subscribe to multiple SOSs' for fraud prevention.

Do you think Midigator, an Equifax Company delivers good value for the price?

Yes

Are you happy with Midigator, an Equifax Company's feature set?

Yes

Did Midigator, an Equifax Company live up to sales and marketing promises?

Yes

Did implementation of Midigator, an Equifax Company go as expected?

Yes

Would you buy Midigator, an Equifax Company again?

Yes

If a business doesn't have dedicated staff to process the alerts, the automations are really helpful versus not fighting chargebacks at all. It's a good tool for a small business that needs extra protection. You may not need this if you have dedicated staff to address early chargeback signals, but if your business is passive, this can be really helpful.

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