Chargeback Management Software
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Riskified, headquartered in Tel Aviv, helps businesses to realize the potential of eCommerce by making it safe, accessible, and frictionless. Their eponymous platform allows online merchants to create trusted relationships with their consumers. Leveraging machine learning that benefits…
Midigator provides a chargeback management approach with the goal of protecting the user's revenue in the most efficient way possible, displacing time-consuming and error-prone processes associated with chargebacks. Midigator's strategy includes: - Preventing chargebacks - Fighting…
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Learn More About Chargeback Management Software
What is Chargeback Management Software
Chargeback Management Software automates chargeback investigation, fraud prevention, and dispute resolution processes. Chargeback Management Software can identify possible claims before they progress to the chargeback phase, track disputes as they occur, identify previous chargeback patterns for possible fraud trends, and provide win-loss ratio analytics. Chargeback Management Software can also separate and organize claims based on their source and suggest possible actions.
Chargeback Management Software is offered in three broad varieties:
- Software-as-a-Service (SaaS), which is software leased from a third party. The third party manages the performance of the software itself, while the business uses the software features as needed. This is great for small businesses and users who prefer to have more control over the chargeback management process.
- Fully managed, which outsources all chargeback management tasks to experienced professionals. This is helpful for businesses looking to reduce IT or fraud prevention workloads.
- Hybrid, which utilizes elements of both SaaS and fully managed software. These options are extremely flexible, but they can become increasingly more expensive as features and services are added.
Chargeback Management Software can prevent businesses from losing revenue from fraudulent, false-positive, or redundant claims. Chargeback Management Software has preventative tools to monitor transactions in real time and respond according to custom parameters. They may also include automated response patterns to fight chargeback claims and resolve disputes.
Chargeback Management Software has many surface similarities with Fraud Detection Software, namely that products in both categories manage possible fraud in real time. The primary difference is that Fraud Detection Software is much broader in its approach to addressing fraudulent activities, including post-activity support. Chargeback Management Software, on the other hand, is tailored for preventive and interceptive approaches to possible cases of fraudulent chargebacks.
Chargeback Management Software Features
The most common Chargeback Management Software features are:
- Track inquiries, disputes, and representments
- Root cause analysis
- Internal record management
- Fraudulent claim identification
- Address verification service
- Shared blacklist management
- Notification and alert management
- False-positive and redundancy identification and resolution
- Payment investigation and flagging
- Fee structure and chargeback rate modeling
- Chargeback pattern mapping
- Transaction error processing
- Automated chargeback responses
- Archiving and historical data features
- Claim searches
- Data aggregation
- Custom risk parameter management
- Error, threat, and risk assessment
- Solution suggestions
- Chargeback source identification
- Customizable dashboards
- Customer identity masking
- Win-loss verdict reporting
- Third party integration
- Payment gateway and transaction processing
- Knowledge bases
Chargeback Management Software Comparison
When choosing the best Chargeback Management Software for you, consider the following:
Type of software: The type of software you want to use should be the first consideration to make when choosing a Chargeback Management Software. SaaS options are more cost-efficient, but they require more input from the user to be effective. On the other hand, fully managed software is more expensive, but the chargeback management process is handled entirely by professionals. This frees up time and resources for other tasks. Hybrids are extremely customizable, but they have the potential to be some of the most expensive options.
Prevention vs. interception: A Chargeback Management Software’s usefulness can boil down to whether you need software for prevention or interception (or both). Prevention features stop chargebacks by identifying and handling fraud events in real time. Interception features fight chargebacks and provide resolution suggestions after claims have been made. Most products focus on only one of these, but some can handle both tasks with the right approach to customization and automation.
Payment identification features: The degree to which the Chargeback Management Software can identify, separate, and flag different types of payments will be a major consideration, especially for large businesses that accept multiple payment options from their clients. Software in this category can track payments from credit cards, prepaid cards, gift cards, and payment gateways, making it possible to manage multiple pathways and accounts.
Transaction automation features: If you are using Chargeback Management Software to manage transactions dynamically, you’ll want to make sure the software gives you adequate control over approval, denial, and flagging parameters. This will enable you to figure out exactly why declining or accepting actions occurred the way they did.
Pricing Information
Chargeback Management Software pricing is dependent on the needs of each business, with prices varying based on the number of transactions monitored, features and services needed, and other factors. Vendors should be contacted directly for pricing. Many products have free trial periods.