CSI WatchDOG vs. Midigator, an Equifax Company

CSI Watchdog is a great tool when carrying out individual vetting or multiple vetting and can help trace and trace elements that have been placed on red alert, allowing organizations to work with individuals whose reputation is not questionable. However, making entries on its screen can be a daunting task, especially for new users. One needs to familiarise themselves with these tools before one gains some level of proficiency and competence.

Incentivized

Well suited for addressing disputes before they become official chargebacks (PreventFlow). We've not yet started using the DisputeFlow to work chargebacks that have already come in. We still use our merchant processor's interface for that. I'd to see more incorporation of RDR into the online interface. Right now, we just receive spreadsheets. In the notifications section, I have set up notifications for chargeback and prevention reports but don't see anything for RDR. As the admin of Midigator, I'd like to have greater control over user management, particularly in setting up new users in our organization. There's nothing in the online interface with this.

Incentivized

• Vetting individuals
• Choice to use multiple red lists
• Option to run batch vetting

Incentivized

• Business to Client Interaction - Midigator employees respond quickly to client requests
• Empowers their employees to make decisions in the best interest of the client they are serving
• Helps prevent chargebacks/disputes
• Saves their clients time and money
• Ease of use
• Consolidates multiple MIDs under one room for easy management and monitoring
• Prices their products and services competitively

Incentivized

• The lack of template that can be used by novice users can be a huddle.
• I find it's UI a little basic, therefore improving on it would make it more competitive.

Incentivized

• When submitting a dispute, it stays pending for a long time - and we didn't get a notification of it closing out, nor a result of what the outcome was.
• Going to DisputeFlow, it would be nice to have it automatically sorted with the newest chargeback on the top.
• The daily emails in excel could be better formatted and easier to read.

Incentivized

Midigator does what we need and doesn't try to add a bunch of confusing extra functionality we don't need.

Incentivized

No system is perfect, but Midigator is always in pursuit of perfection. I give them high marks for always trying their best to continue adding value.

Incentivized

The only other product I have used is the System for Award Management (SAM), maintained by the US Government. Compared to this, CSI WatchDOG is much more reliable and has more options. I also believe the batch vetting/screening option in CSI WatchDOG gives it a definite edge over SAM.

Incentivized

We currently have personnel to care for chargebacks. An administrator to keep track of all chargebacks and even retrieve a couple ones that Midigator misses to let us know about. The administrator also helps by notifying the company ahead of time when chargebacks are potentially coming through or about ones that are already chargebacks before Midigator notifies the company.

Incentivized

• We have been able to trace and track many red lists within a short period of time.
• Through CSI watchdog we are able to carry out batch vetting.

Incentivized

• We've been able to use the data to pinpoint specific issues to correct to lower chargebacks.
• We have seen an incredible difference in our chargeback rate since using Midigator's service. Our rates were often over 1% but now they are almost always below 0.4%. That is a huge difference!

Incentivized