Overview
What is Midigator, an Equifax Company?
Midigator provides a chargeback management approach with the goal of protecting the user's revenue in the most efficient way possible, displacing time-consuming and error-prone processes associated with chargebacks.Midigator's strategy includes: - Preventing chargebacks- Fighting chargebacks- Automating tasks- Analyzing outcomes
reduce chargeback
Be Ahead of Losing Money
Midigator Review
Great Service and Product
Helpful but could improve a little
Overall good experience with Midigator
Helped us reduce chargebacks signficantly
Save Time/Money and Simplify your Merchant Responses with Midigator!
1) We use Midigator, most importantly as a chargeback mitigation tool. We receive …
Just go with Midigator and get on with your business
Rest easy with Midigator in your corner
Midigator is key to our company's growth :)
Awards
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Product Demos
Midigator: Simplify Your Payment Disputes with Intelligent Chargeback Management Software
Product Details
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- Integrations
- Competitors
- Tech Details
What is Midigator, an Equifax Company?
Midigator's strategy includes:
- Preventing chargebacks
- Fighting chargebacks
- Automating tasks
- Analyzing outcomes
Midigator, an Equifax Company Features
- Supported: Chargeback management
- Supported: Protects and recovers revenue
- Supported: Data analysis and automation
Midigator, an Equifax Company Screenshots
Midigator, an Equifax Company Videos
Midigator, an Equifax Company Integrations
Midigator, an Equifax Company Competitors
Midigator, an Equifax Company Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Comparisons
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Reviews and Ratings
(33)Community Insights
- Business Problems Solved
Merchants have found Midigator to be a valuable tool in mitigating chargebacks and preventing potential losses. By utilizing the platform, users receive alerts via email from the dashboard, allowing them to respond promptly within 24 hours and resolve issues before they escalate into chargebacks. The Midigator Dashboard serves as a centralized hub for managing chargebacks across multiple Merchant IDs, saving time and effort by consolidating gateways. This feature has been highly beneficial for businesses as it streamlines the process and eliminates the need to switch between different platforms. Additionally, Midigator provides early alerts, enabling users to address client concerns directly and resolve any issues before they result in chargebacks. By resolving disputes proactively, merchants can maintain customer satisfaction and prevent future occurrences of chargebacks.
One area where Midigator could improve is the delivery of alerts, which some users have found to be clunky at times. This can require additional staff effort in advocating for credits in certain instances. However, despite this minor inconvenience, many businesses have experienced significant benefits from using Midigator. Some have reported up to a 75% decrease in chargeback rates after implementing the platform. This reduction not only saves money but also reduces stress and effort associated with managing chargebacks manually.
Furthermore, users praise the friendly and helpful support provided by the Midigator staff, which makes collaboration seamless and enhances the overall experience for merchants. The platform's ability to track and analyze chargebacks is another valuable feature that helps identify specific issues and mitigate risks effectively. By organizing chargebacks and ensuring the safety of Merchant IDs, Midigator saves time, money, and effort for businesses while reducing chargeback rates. Overall, Midigator proves to be an indispensable tool for merchants seeking to proactively manage chargebacks and protect their revenue streams.
Attribute Ratings
Reviews
(1-11 of 11)reduce chargeback
- Can provide timely warning notification
- Be able to respond to customer questions in a timely manner
- Merchant chargeback rate drops significantly
- Can improve the processing time of early warning notification
- Can warn more chargeback orders
- Improve the efficiency of early warning processing
Be Ahead of Losing Money
- Being up to date on new disputes coming in.
- Having a lot of fields with useful information.
- Layout of the website is easily accessible.
- When submitting a dispute, it stays pending for a long time - and we didn't get a notification of it closing out, nor a result of what the outcome was.
- Going to DisputeFlow, it would be nice to have it automatically sorted with the newest chargeback on the top.
- The daily emails in excel could be better formatted and easier to read.
Midigator Review
- Provide alerts for potential problems
- Ability to provide risk scoring based on an individuals card
- Provides the company with information to make better business decisions
- Customer service is lacking
- Response times
- Ability to resolve issues
Great Service and Product
- Chargeback Management
- Support
- A partner dashboard
Helpful but could improve a little
- Alerts
- Uploads
- Organization
- Invoice billing could be more specific , add more details
- Uploading chargeback documents could be missed less
- Sending accurate alerts to us and not mistaken ones could save us some time too
Overall good experience with Midigator
- Has access to early alerts
- Has good customer service
- Cool concept
- The delivery method of the alerts could be more efficient
- Overlapping alerts could be identified and removed
- The interface could use some improvements
Helped us reduce chargebacks signficantly
- Alerts for disputes that have been filed
- Easy to use interface for addressing disputes in Preventflow
- Offer professional services for setting up Dispute Flow responses.
- Try to get the person's name in the disputes. This is likely because that's all the data the processors provide, but if we could have the name, we could process these in about half the time.
I'd to see more incorporation of RDR into the online interface. Right now, we just receive spreadsheets. In the notifications section, I have set up notifications for chargeback and prevention reports but don't see anything for RDR.
As the admin of Midigator, I'd like to have greater control over user management, particularly in setting up new users in our organization. There's nothing in the online interface with this.
1) We use Midigator, most importantly as a chargeback mitigation tool. We receive alerts via email directly from the Midigator dashboard, and we have 24 hours to respond to the Prevention Alert. We approach these alerts quickly and efficiently, and it helps our company prevent numerous chargebacks as well as save significant dollars each month. The system essentially pays for itself over time.
2) We use the Midigator Dashboard as a hub to respond to chargebacks (when unable to be prevented) across our multiple Merchant IDs (MIDs). We have had up to 4 MIDS at one time, and each of them had its own gateway, and it became difficult to manage (numerous logins, sign-ins). By consolidating all of those gateways onto Midigator's Dashboard, we save hours per week, tens of hours per month, and prevent headaches by not having to navigate several sites to execute one simple task.
- Business to Client Interaction - Midigator employees respond quickly to client requests
- Empowers their employees to make decisions in the best interest of the client they are serving
- Helps prevent chargebacks/disputes
- Saves their clients time and money
- Ease of use
- Consolidates multiple MIDs under one room for easy management and monitoring
- Prices their products and services competitively
- Instead of using a real-time google sheet to manage MIDs being monitored, perhaps an online form that's easy to access and revisit.
- Perhaps have an algorithm that scans merchant descriptors in the wild and proposes the best descriptors to include for future alerts - a scientific way to widen the net.
- Have one account manager that is more of a concierge-style for the lifespan of the client - but I'm just really trying hard to find something.
Just go with Midigator and get on with your business
- Keeps track of all chargebacks for all MIDs
- Helps fight chargebacks to save us money
- Keeps our MIDs healthy which saves us money in the long run
- Analytics gave us some problems in the beginning. The learning curve was a little steep as it was setup a little weird
- The cost per chargeback is a little high honestly
- I would love a summary of what chargebacks were actually saved
Rest easy with Midigator in your corner
- The reporting in their portal is very well organized and easy to digest.
- Any time that major issues arise, they always assign an expert to help us through the whole process.
- RDR alerts are often categorized as chargebacks instead which takes some work on our side to get the numbers just right.
- While upper management is very responsive and incredibly helpful when an emergency arises, we do not feel like the account managers are very knowledgeable or proactive.
Midigator is key to our company's growth :)
- Dispute Prevention is excellent
- Amazing Support Staff
- Timely delivery of Services
- We'd love for Midigator to be able to expand their catch capacity