Mitel Applications Suite Reviews

17 Ratings
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Score 8.2 out of 100

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Reviews (1-7 of 7)

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March 18, 2020
Anonymous | TrustRadius Reviewer
Score 9 out of 10
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Return on Investment

  • It has helped us in implementing a Call Center at a lower price than other vendors with the same if not better enhanced features.
  • The client mobility has helped our lenders be able to handle calls even when oput of the office more efficiently to ensure customers are taken care off, which ultimately brings more business revenue.
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October 10, 2019
Steve Davis | TrustRadius Reviewer
Score 10 out of 10
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Return on Investment

  • Lowered monthly phone bill by consolidating all lines into SIP
  • Increased workplace mobility: work from home for example
  • Micollab client increased productivity
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October 18, 2019
Anonymous | TrustRadius Reviewer
Score 8 out of 10
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Return on Investment

  • Increased productivity by cutting down quantity of emails sent
  • Improved reliability
  • Ease of access for staff that need a work phone number, but would prefer to handle the phone calls through their cell phone
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October 18, 2019
Anonymous | TrustRadius Reviewer
Score 10 out of 10
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Return on Investment

  • POSITIVE: Everyone has loved moving to this and not having to deal with AIM or Skype. Everyone likes are communication sitting in one area.
  • NO NEGATIVE IMPACTS
  • I am able to switch from one call to the next super quickly. Checking voicemails in a timely manner with the Caller ID giving me their name is awesome. Especially if you can't understand them!
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October 18, 2019
Anonymous | TrustRadius Reviewer
Score 8 out of 10
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Return on Investment

  • This provides the business with a way to manage phones and calls with screening capabilities.
  • The reporting system has helped with looking into certain situations and why things were or weren't done.
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June 19, 2019
Kenneth Harrington-Colon | TrustRadius Reviewer
Score 6 out of 10
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Return on Investment

  • Initial roll-out had multiple instances where the Phone would restart for an upgrade during business hours, cutting off the internal LAN switch
  • Once configured, the Auto-attendant has been reliable during normal business hours and under predictable circumstances
  • Lower cost than some higher-end providers, which helps in ROI when higher-end functionality is not required
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May 28, 2019
Anonymous | TrustRadius Reviewer
Score 7 out of 10
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Return on Investment

  • Efficient, easy to use conference system for better communication
  • Useful mobile app to allow employee presence while out of office.
  • Global directory removed the need for employees to maintain one.
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Mitel Applications Suite Scorecard Summary

Feature Scorecard Summary

Hosted PBX (4)
8.1
Multi-level Interactive Voice Response (IVR) (4)
8.4
User templates (6)
8.0
Call reports (6)
7.2
Directory of employee names (7)
9.2
Answering rules (7)
9.5
Call recording (5)
9.3
Call park (7)
8.9
Call screening (5)
9.1
Message alerts (7)
9.0
Video conferencing (5)
8.8
Audio conferencing (6)
8.5
Video screen sharing (3)
9.3
Instant messaging (3)
10.0
Mobile app for iOS (5)
9.1
Mobile app for Android (3)
8.4

What is Mitel Applications Suite?

The Mitel Applications Suite (or MAS) is a unified business communications platform (UCaaS) consisting of several different applications, built to suit the needs of enterprises. The Mitel Applications Suite includes a VoIP service as part of its overall use as a unified communications platform, mobile connectivity, call reporting, call recording, and outbound dialing.

Its key benefit is unification, a single application for business communication needs: messaging, presence, mobility, call recording, call reporting, and outbound dialing within a single-server solution. Ideally, organizations will increase business productivity, reduce implementation and training costs, and improve the adoption and effectiveness of communication and collaboration tools.

Categories:  VoIP

Mitel Applications Suite Technical Details

Operating Systems: Unspecified
Mobile Application:No