Sangoma Switchvox vs. MiVoice Office Application Suite (Mitel Application Suite)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Sangoma Switchvox
Score 9.0 out of 10
N/A
Switchvox is an IP PBX supporting business phone systems, allowing users to simplify communications down to one solution delivered on-premise or hosted in the Cloud. Switchvox Cloud is a fully-featured Unified Communications (UC) solution designed for SMBs, featuring presence, instant messaging, conferencing, and mobility, for a monthly rate starting at $19.99. Switchvox was developed by Digium and now owned and supported by Sangoma since the 2018 acquisition.N/A
MiVoice Office Application Suite
Score 7.0 out of 10
N/A
MiVoice Office Application Suite delivers a range of applications on top of the MiVoice Office 250 telephone system. Whether it be unified communications, mobile connectivity, call reporting, call recording or outbound dialing, MiVoice Office 250 customers can benefit from the enhanced performance, all delivered from a single server solution. It replaces the former Mitel Application Suite (MAS).N/A
Pricing
Sangoma SwitchvoxMiVoice Office Application Suite (Mitel Application Suite)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Sangoma SwitchvoxMiVoice Office Application Suite
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Sangoma SwitchvoxMiVoice Office Application Suite (Mitel Application Suite)
Top Pros
Top Cons
Features
Sangoma SwitchvoxMiVoice Office Application Suite (Mitel Application Suite)
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Sangoma Switchvox
-
Ratings
MiVoice Office Application Suite (Mitel Application Suite)
8.3
7 Ratings
1% above category average
Hosted PBX00 Ratings8.24 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings8.64 Ratings
Directory of employee names00 Ratings9.37 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Sangoma Switchvox
-
Ratings
MiVoice Office Application Suite (Mitel Application Suite)
9.2
7 Ratings
11% above category average
Answering rules00 Ratings9.67 Ratings
Call recording00 Ratings9.35 Ratings
Call park00 Ratings9.07 Ratings
Call screening00 Ratings9.45 Ratings
Message alerts00 Ratings9.07 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Sangoma Switchvox
-
Ratings
MiVoice Office Application Suite (Mitel Application Suite)
9.2
5 Ratings
7% above category average
Mobile app for iOS00 Ratings9.45 Ratings
Mobile app for Android00 Ratings8.93 Ratings
Best Alternatives
Sangoma SwitchvoxMiVoice Office Application Suite (Mitel Application Suite)
Small Businesses
Sangoma Asterisk
Sangoma Asterisk
Score 7.9 out of 10
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 8.9 out of 10
Medium-sized Companies
Sangoma Asterisk
Sangoma Asterisk
Score 7.9 out of 10
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 8.9 out of 10
Enterprises
Sangoma Asterisk
Sangoma Asterisk
Score 7.9 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Sangoma SwitchvoxMiVoice Office Application Suite (Mitel Application Suite)
Likelihood to Recommend
10.0
(2 ratings)
8.9
(7 ratings)
Support Rating
9.0
(1 ratings)
8.8
(4 ratings)
User Testimonials
Sangoma SwitchvoxMiVoice Office Application Suite (Mitel Application Suite)
Likelihood to Recommend
Sangoma
Really Digium Switchvox is a great product, it's more of an overall service and it's great. Starting at the phones, I think they're well engineered, from button placement to make call handling a breeze, bright status indicators and programmable keys that keep things simple, and a clear back-lite screen, to light up those late night support calls. I've watched the web management interface grow into a gorgeous, friendly, informational tool that gives me a system that can do 95% of the things my customers request. The only times I've seen it as less appropriate is when it comes to the more budget restricted. I've always believed you get what you pay for, and Digium Switch provides a lovely packaged, turnkey product, that doesn't require an expert to maintain once installed. On top of that, you're paying for the service. I can speak from experience, and countless support calls, that Digium Switchvox's support is second to none. They're efficient, intelligent, friendly, and professional, I've never had a bad experience, keep up the great work!
Read full review
Mitel Networks Corporation
Mitel is useful for larger organizations where instant messaging can be used throughout departments and in-house phones need to be set to cell phones. I wouldn't say that it's not appropriate for smaller organizations, but they might not need all of the robust features that Mitel offers. The user experience is extremely intuitive and organizations of any scale will be able to easily navigate it.
Read full review
Pros
Sangoma
  • Allows us to forward phones internally or externally.
  • Allows us to set up our favorite contacts to sync up on telephone screen for quick calls.
Read full review
Mitel Networks Corporation
  • Call reporting
  • Voicemail system and transfers: This is one of my favorite features! I am able to transfer voicemails and leave notes for my team. It also comes in an email notification.
  • Integrated with our email system.
Read full review
Cons
Sangoma
  • I've installed quite a few of these systems for a number of customers, and I've found a number of times having access to the second Ethernet port on some of the larger systems, and the ability to do some sort of static routing, and firewall functionality. I would love to have the ability to connect one port to the carrier's cpe router, and the other port to the customer's network.
  • I've worked with Voip products for a number of years, and various asterisk iterations. I'd like to see more access to the asterisk cli for troubleshooting, and/or potentially some sort of shell access.
  • I'd like to see the Digum Switchvox phones have vpn functionality. It would be great to deploy a field office with a pre-provisioned phone that automatically connects back to the corporate network via a secure vpn tunnel from most internet connections. Currently we either use a softphone, manually program a Cisco phone that does have the capability, or deploy an semi expensive router that support a secure tunnel. It would be much easier to sell a customer on a remote office and a fancy Digium phone, if they didn't need the extra hardware.
Read full review
Mitel Networks Corporation
  • It would be nice if they had more documentation on how to do things within the system that was easier to find.
  • The software has so many features that it can be overwhelming.
Read full review
Support Rating
Sangoma
I have not had to use Support yet, so I did not rate this. I have not had to reach out for anything.
Read full review
Mitel Networks Corporation
Great technical support. My only recommendation would be to have staffed support after hours. They have an after hours answering service and while the technicians always called back it would be good to reach support immediately 24/7. Technicians are very knowledgeable and helpful as is their sales staff. They also have great training to take.
Read full review
Alternatives Considered
Sangoma
I've installed, and maintained a number of different phone systems over the last few years, including nationwide level Voip service providers relying entirely on custom built Asterisk systems, to SOHO systems connected to cloud level services. So far Digium Switchvox has been one of my favorites when it comes to ease of use, customer service, and over all reliability. While there are a few things I'd like to see done a little differently, updates are released frequently with fixes, and new features.
Read full review
Mitel Networks Corporation
In retrospect, Mitel was not the right solution for us but it has sufficed while we look for a replacement that integrates with our CRM. Skype for Business was being phased out, we were currently using RingCentral, and we anticipated the conversion back to ShoreTel (we had a hosted environment in the past) would be similar to our previous experience with the system. The Cloud-based software and technology, however, did not meet up to the hosted environments capabilities, at least when it came to call-management
Read full review
Return on Investment
Sangoma
  • Ease of forwarding calls when out of office has been a life-saver.
Read full review
Mitel Networks Corporation
  • Efficient, easy to use conference system for better communication
  • Useful mobile app to allow employee presence while out of office.
  • Global directory removed the need for employees to maintain one.
Read full review
ScreenShots