28 Ratings
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Score 7.8 out of 100
23 Ratings
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Score 8.6 out of 100

Feature Set Ratings

    Cloud PBX

    8.3

    MiVoice Office Application Suite

    83%

    Sangoma Asterisk

    Feature Set Not Supported
    N/A
    MiVoice Office Application Suite (Mitel Application Suite) ranks higher in 3/3 features

    Hosted PBX

    8.2
    82%
    4 Ratings
    N/A
    0 Ratings

    Multi-level Interactive Voice Response (IVR)

    8.6
    86%
    4 Ratings
    N/A
    0 Ratings

    Directory of employee names

    9.3
    93%
    7 Ratings
    N/A
    0 Ratings

    Call Management

    9.2

    MiVoice Office Application Suite

    92%

    Sangoma Asterisk

    Feature Set Not Supported
    N/A
    MiVoice Office Application Suite (Mitel Application Suite) ranks higher in 5/5 features

    Answering rules

    9.6
    96%
    7 Ratings
    N/A
    0 Ratings

    Call recording

    9.3
    93%
    5 Ratings
    N/A
    0 Ratings

    Call park

    9.0
    90%
    7 Ratings
    N/A
    0 Ratings

    Call screening

    9.4
    94%
    5 Ratings
    N/A
    0 Ratings

    Message alerts

    9.0
    90%
    7 Ratings
    N/A
    0 Ratings

    Mobile apps

    9.2

    MiVoice Office Application Suite

    92%

    Sangoma Asterisk

    Feature Set Not Supported
    N/A
    MiVoice Office Application Suite (Mitel Application Suite) ranks higher in 2/2 features

    Mobile app for iOS

    9.4
    94%
    5 Ratings
    N/A
    0 Ratings

    Mobile app for Android

    8.9
    89%
    3 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • MiVoice Office Application Suite (Mitel Application Suite) is rated higher in 1 area: Support Rating
    • Sangoma Asterisk is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.9

    MiVoice Office Application Suite

    89%
    7 Ratings
    9.5

    Sangoma Asterisk

    95%
    6 Ratings

    Support Rating

    8.8

    MiVoice Office Application Suite

    88%
    8 Ratings
    8.0

    Sangoma Asterisk

    80%
    2 Ratings

    Likelihood to Recommend

    Mitel Networks Corporation

    Mitel is useful for larger organizations where instant messaging can be used throughout departments and in-house phones need to be set to cell phones. I wouldn't say that it's not appropriate for smaller organizations, but they might not need all of the robust features that Mitel offers. The user experience is extremely intuitive and organizations of any scale will be able to easily navigate it.
    Read full review

    Sangoma

    Digium Asterisk is well suited for a city government as a communications solution for internal and external use. Other options like PBX are more expensive and hard to escalate. VoIP makes it easier to use the communications infrastructure instead that already exists rather than having to wire every phone when the solution is a digital or analog phone. In my city, government offices are not in the same place, which makes it harder to communicate everything together.
    Read full review

    Pros

    Mitel Networks Corporation

    • Call reporting
    • Voicemail system and transfers: This is one of my favorite features! I am able to transfer voicemails and leave notes for my team. It also comes in an email notification.
    • Integrated with our email system.
    Read full review

    Sangoma

    • Call forwarding that I can trust stays on even if my phone "refreshes."
    • Ability to setup various call rules and save them to use as needed.
    Read full review

    Cons

    Mitel Networks Corporation

    • It would be nice if they had more documentation on how to do things within the system that was easier to find.
    • The software has so many features that it can be overwhelming.
    Read full review

    Sangoma

    • Documentation is scarce, so you have to learn by trial and error.
    • Not cloud-based, and there's no mobile app.
    • The ability to email voicemail messages would be great.
    Read full review

    Pricing Details

    MiVoice Office Application Suite

    Starting Price

    Editions & Modules

    MiVoice Office Application Suite editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Sangoma Asterisk

      Starting Price

      Editions & Modules

      Sangoma Asterisk editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Support Rating

        Mitel Networks Corporation

        Great technical support. My only recommendation would be to have staffed support after hours. They have an after hours answering service and while the technicians always called back it would be good to reach support immediately 24/7. Technicians are very knowledgeable and helpful as is their sales staff. They also have great training to take.
        Read full review

        Sangoma

        I have asked in the not so recent past about having my phone updated with my saved Digium "favorites" list but it doesn't seem that this is possible
        Read full review

        Alternatives Considered

        Mitel Networks Corporation

        In retrospect, Mitel was not the right solution for us but it has sufficed while we look for a replacement that integrates with our CRM. Skype for Business was being phased out, we were currently using RingCentral, and we anticipated the conversion back to ShoreTel (we had a hosted environment in the past) would be similar to our previous experience with the system. The Cloud-based software and technology, however, did not meet up to the hosted environments capabilities, at least when it came to call-management
        Read full review

        Sangoma

        [Based on] my experience, we initially had to deal with Avaya PBXs, the same applies to client instrumentation (telephones, etc.). Surely we are talking about a product much more "business-like", but the management and implementation has a high cost and is not as simple as it can be (or better) with Asterisk.
        Read full review

        Return on Investment

        Mitel Networks Corporation

        • Efficient, easy to use conference system for better communication
        • Useful mobile app to allow employee presence while out of office.
        • Global directory removed the need for employees to maintain one.
        Read full review

        Sangoma

        • being zero cost, we saved at least 3 million on what a legacy pbx would have cost
        • the savings and speed means lower cost on our service making us more competitive
        • stability
        Read full review

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