What users are saying about
28 Ratings
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Score 7.8 out of 100
65 Ratings
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Score 8.8 out of 100

Feature Set Ratings

  • MiVoice Office Application Suite (Mitel Application Suite) ranks higher in 1 feature set: Call Management
  • Zoom Phone ranks higher in 2 feature sets: Cloud PBX, Mobile apps

Cloud PBX

8.3

MiVoice Office Application Suite

83%
8.8

Zoom Phone

88%
Zoom Phone ranks higher in 5/5 features

Hosted PBX

8.2
82%
4 Ratings
8.8
88%
5 Ratings

Multi-level Interactive Voice Response (IVR)

8.6
86%
4 Ratings
9.2
92%
6 Ratings

Directory of employee names

9.3
93%
7 Ratings
9.4
94%
9 Ratings

User templates

N/A
0 Ratings
8.5
85%
7 Ratings

Call reports

N/A
0 Ratings
8.2
82%
10 Ratings

Call Management

9.2

MiVoice Office Application Suite

92%
9.0

Zoom Phone

90%
MiVoice Office Application Suite (Mitel Application Suite) ranks higher in 4/5 features

Answering rules

9.6
96%
7 Ratings
9.2
92%
9 Ratings

Call recording

9.3
93%
5 Ratings
9.5
95%
10 Ratings

Call park

9.0
90%
7 Ratings
8.8
88%
6 Ratings

Call screening

9.4
94%
5 Ratings
8.9
89%
8 Ratings

Message alerts

9.0
90%
7 Ratings
8.8
88%
8 Ratings

Mobile apps

9.2

MiVoice Office Application Suite

92%
9.5

Zoom Phone

95%
Zoom Phone ranks higher in 2/2 features

Mobile app for iOS

9.4
94%
5 Ratings
9.6
96%
10 Ratings

Mobile app for Android

8.9
89%
3 Ratings
9.4
94%
7 Ratings

VoIP system collaboration

MiVoice Office Application Suite

Feature Set Not Supported
N/A
9.5

Zoom Phone

95%
Zoom Phone ranks higher in 4/4 features

Video conferencing

N/A
0 Ratings
9.8
98%
11 Ratings

Audio conferencing

N/A
0 Ratings
10.0
100%
11 Ratings

Video screen sharing

N/A
0 Ratings
10.0
100%
11 Ratings

Instant messaging

N/A
0 Ratings
8.1
81%
8 Ratings

Attribute Ratings

  • MiVoice Office Application Suite (Mitel Application Suite) is rated higher in 1 area: Support Rating
  • Zoom Phone is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.9

MiVoice Office Application Suite

89%
7 Ratings
9.5

Zoom Phone

95%
12 Ratings

Usability

MiVoice Office Application Suite

N/A
0 Ratings
8.0

Zoom Phone

80%
1 Rating

Support Rating

8.8

MiVoice Office Application Suite

88%
8 Ratings
6.6

Zoom Phone

66%
4 Ratings

Likelihood to Recommend

Mitel Networks Corporation

Mitel is useful for larger organizations where instant messaging can be used throughout departments and in-house phones need to be set to cell phones. I wouldn't say that it's not appropriate for smaller organizations, but they might not need all of the robust features that Mitel offers. The user experience is extremely intuitive and organizations of any scale will be able to easily navigate it.
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Zoom

Zoom Phone is great for remote work. It's pretty user friendly. You can easily transfer calls to those who have Zoom extensions programmed into the address book. Obviously, this would apply to most tech nowadays, but call quality can suffer during bad weather.
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Pros

Mitel Networks Corporation

  • Call reporting
  • Voicemail system and transfers: This is one of my favorite features! I am able to transfer voicemails and leave notes for my team. It also comes in an email notification.
  • Integrated with our email system.
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Zoom

  • Transcribes voicemails. Great for those verbose folks that leave long voicemails.
  • Loud and clear volume quality! Great in a busy office with lots of people talking.
  • Easy to keep track of who has called me. Has Caller ID which is helpful.
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Cons

Mitel Networks Corporation

  • It would be nice if they had more documentation on how to do things within the system that was easier to find.
  • The software has so many features that it can be overwhelming.
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Zoom

  • Voicemail handling for queues and groups can't have their own shared voicemail box.
  • They recently starting limiting how many greetings you can have per user, so you have to do some annoying workarounds by setting up additional users to accomplish it when you have a number of ACD.
  • Does not yet support texting.
  • I wish they had built in text to speech to quickly build new greetings or phone tree options when needed.
  • You can't just assign a phone number to a call queue or group. You have to use a specific user. Fortunately, the cost is reasonable per user so its not a big problem, but annoying none-the-less.
  • The Salesforce integration could be better, I hope they improve it. For example, voicemails and call logs don't show up in the native lightning case feed, but as tasks.
  • When callers call, I wish it would pop up how they called and what tree they went through. So we could see what number they called into and perhaps what menu options they used.
  • I'd love to be able to ask them questions to gather info for reps answering phones when appropriate.
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Pricing Details

MiVoice Office Application Suite

Starting Price

Editions & Modules

MiVoice Office Application Suite editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Zoom Phone

    Starting Price

    Editions & Modules

    Zoom Phone editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      Mitel Networks Corporation

      No answers on this topic

      Zoom

      Zoom Phone has a very sleek design which makes it very easy to operate and use both in the setting up of and interacting in a meeting space. That being said, certain features can seem a bit crowded while trying to screen share or display video which somewhat defeats the purpose of the application as compared to a standard conference call.
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      Support Rating

      Mitel Networks Corporation

      Great technical support. My only recommendation would be to have staffed support after hours. They have an after hours answering service and while the technicians always called back it would be good to reach support immediately 24/7. Technicians are very knowledgeable and helpful as is their sales staff. They also have great training to take.
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      Zoom

      Support have been great during the time for implementing Zoom Phones to our team of 50 people. There were times where they kept supporting us through links but more and more we had actual people getting back to us via emails so we are very happy overall. The product is so great, too.
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      Alternatives Considered

      Mitel Networks Corporation

      In retrospect, Mitel was not the right solution for us but it has sufficed while we look for a replacement that integrates with our CRM. Skype for Business was being phased out, we were currently using RingCentral, and we anticipated the conversion back to ShoreTel (we had a hosted environment in the past) would be similar to our previous experience with the system. The Cloud-based software and technology, however, did not meet up to the hosted environments capabilities, at least when it came to call-management
      Read full review

      Zoom

      The big draw for us to Zoom Phone is that they shook up the market. They entered the phone market by taking their overwhelming success in video conferencing, and bringing that innovation and skill to designing a game changing phone system. There is really not much difference among the other systems, except maybe their interface. They're a dime a dozen. Zoom does things differently, focusing in on the needs of the end users, and delivers a solid system that is worry free for I.T. departments
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      Return on Investment

      Mitel Networks Corporation

      • Efficient, easy to use conference system for better communication
      • Useful mobile app to allow employee presence while out of office.
      • Global directory removed the need for employees to maintain one.
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      Zoom

      • We're better able to work together as a team answering phones multiple people can be logged in to answer at the same time.
      • The voicemail transcription feature helps with sharing messages to different departments.
      • Overall, we're able to answer more calls and have fewer callers being sent to voicemail.
      Read full review

      Screenshots

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