A great system with excellent potential
The New CMS ties into a suite of tools that we use. PIM, Analytics, and Product Recommendations. It is an easy and fast way to edit and …
Overview
What is Optimizely Configured Commerce?
Optimizely Configured Commerce is a headless SaaS Commerce platform built to deliver outcomes for B2B vendors.
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Popular Features
- Product management (12)8.080%
- Bulk product upload (12)7.777%
- Product catalog & listings (12)7.474%
- CMS (12)7.070%
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What is Optimizely Configured Commerce?
Optimizely Configured Commerce is a headless SaaS Commerce platform built to deliver outcomes for B2B vendors.
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- Setup fee required
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is BigCommerce?
BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.
What is Shopify?
Shopify is a commerce platform designed for both online stores and retail locations. Shopify offers a professional online storefront, a payment solution to accept credit cards, and the Shopify POS application to power retail sales.
Features
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Product Details
- About
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Optimizely Configured Commerce?
Optimizely Configured Commerce is a headless SaaS Commerce platform built to deliver outcomes for B2B vendors. Configured Commerce is used to:
-Deliver end-to-end self-service commerce with comprehensive and flexible configuration
-Personalize customer experiences with content that resonates with buyers
-Manage product catalogs, orders, and content from a single interface
-Connect Product Information Management with an ERP to unify product data
-Out-of-the-box features that automate the best practices for digital growth
Optimizely Configured Commerce Features
Online Storefront Features
- Supported: Product catalog & listings
- Supported: Product management
- Supported: Bulk product upload
- Supported: Branding
- Supported: Search & filter
- Supported: Mobile storefront
- Supported: Subscriptions & downloads
- Supported: Website integration
- Supported: Visual customization
- Supported: CMS
Online Shopping Cart Features
- Supported: Abandoned cart recovery
- Supported: Tax calculator
- Supported: Checkout user experience
Online Payment System Features
- Supported: PayPal integration
- Supported: Returns & refunds
- Supported: Single-click checkout
- Supported: eCommerce security
- Supported: B2B features
eCommerce Marketing Features
- Supported: Promotions & discounts
- Supported: Personalized recommendations
- Supported: SEO
- Supported: Product reviews
- Supported: Customer registration
eCommerce Business Management Features
- Supported: Multi-site management
- Supported: Order processing
- Supported: Inventory management
- Supported: Shipping
- Supported: Custom functionality
Optimizely Configured Commerce Screenshots
Optimizely Configured Commerce Competitors
Optimizely Configured Commerce Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux |
| Mobile Application | Apple iOS, Android |
Optimizely Configured Commerce Downloadables
Frequently Asked Questions
Optimizely Configured Commerce is a headless SaaS Commerce platform built to deliver outcomes for B2B vendors.
BigCommerce, Adobe Commerce (Magento Commerce), and Salesforce Commerce Cloud are common alternatives for Optimizely Configured Commerce.
Reviewers rate eCommerce security highest, with a score of 8.7.
The most common users of Optimizely Configured Commerce are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
(25)Attribute Ratings
Reviews
(1-12 of 12)Companies can't remove reviews or game the system. Here's why
July 13, 2022
A great system with excellent potential
The New CMS ties into a suite of tools that we use. PIM, Analytics, and Product Recommendations. It is an easy and fast way to edit and publish our content while using the PIM to push products to the site. The ability to also tie in an off-the-shelf app integrated into the CMS for easy editing is a bonus. We now have multiple users in the company able to log in, edit, publish and market easily.
- Edit Pages - A visual editor with custom widgets allows a quick way to edit the website
- Manage users - in the back end editing and managing users is very easy
- Data - the whole system allows us to track users and collect data fairly easily
- Uploading customer data in bulk needs to be improved to make it easier to accept multiple addresses. Currently, its too time consuming
- Setting up of additional services should be done by Optimizely without the need for customer engagement (unless needed)
- When rolling out new features or functions follow-up meetings should be set up with Customer Service and client to see how this will affect the system if at all, and what are the options.
We currently use Optimizely as our B2B product ordering website for our customers. We deployed it to help ease the ordering and reordering process for our customers. Our old site used legacy technology, was very slow, and didn't support faceted search, rich descriptions, or product documentation, and couldn't really be modified to support new features. We wanted a hosted platform, that met these challenges and was a system that we could grow into.
- Very flexible with integration and workflow capabilities with other systems (ERP, CRM, PIM, etc)
- Very rich product detail pages and attributes
- Flexible role-based access for many different login types.
- Difficult to access internal database
- Not easy to maintain without development resources
- TCO is quite high compared to competitors
June 24, 2022
EDCO Optimizely B2B Commerce Cloud review
We are an exterior building product manufacturer and distributor. We use Optimizely B2B Commerce Cloud as a sales tool for our diverse customer base to place orders. Our customers also use it to check on the status of their order file. they also use it as a price source. This tool has helped with order entry errors.
- up to date price
- up to date inventory
- Product updates
- Service after the sale. We have extreme difficulties getting quality service when we have issues
January 06, 2022
B2B Commerce - Five Gold Stars for Everything!
I am the E-commerce manager for an industrial distribution company. I am responsible for being the SME on the Optimizely B2B Commerce Cloud admin console and website platform. The product allows us to offer 24/7 access to our catalog for thousands of our customers who used to not have any digital access to our catalog. Optimizely B2B Commerce Cloud has saved both our customer's time and effort as well as our branch employees who no longer have to answer the phones or emails [requesting the catalog].
- Ease of account creation for our customers
- good integration with our ERP
- robust marketing tools
- Need the ability to look at more of our user data
- Need the ability to refresh our sandbox environment with production data in quicker, more efficient ways
- Classic CMS is very limited in ways end users like myself can edit widget content
January 06, 2022
Opti B2B Commerce Cloud - At First Blush
The product is meant to replace our current eCommerce system (StoreFront). Its main purpose is to allow our customers to purchase our products online. The product also allows our in-house staff to manage product descriptions, images, search terms, and user access. It was supposed to also allow our Marketing team to manage web content, but we have foregone that feature.
- Integration with our ERP system
- Management of products
- Integration with payment gateways
- CMS content management is rudimentary - at best
- CMS needs to integrate with other UI frameworks besides just react
- Integration with Insite is a hindrance compared to what Episerver has been able to do
A platform for the customer-facing website. Contains ~300,000 products for current customers and open internet. Interfaces with external PIM for a majority of product content.
- Flexible configuration
- Easy to use interface
- Technical support is available
- Speed and consistency of technical support
- Speed and reliability of deployment for frequent (monthly) software updates
- Integration with external PIM
December 21, 2021
A great feature set allowing adaptability in your business model
One of the biggest boons of Optimizely B2B is the easy job editor and builder which allows fine-tuning of the jobs that import data over from a PIM or ERP without having to use backend coding. This allows us to keep our website flexible and functional and even allows us to quickly pivot when problems occur such as outages by changing the lookback times on our biggest jobs.
- User Management
- Order Management
- Job Management
- Product List Module
- UI Performance in large data sets
- Allowing users access to the database in realtime
September 22, 2021
Optimize User Experience with Optimizely
We use Optimizely for content management of our eCommerce B2B website. Currently, it is only being used by our Marketing/Web Department. It helps us to maintain products' info, landing pages, and marketing initiatives.
- Maintain product data
- User-friendly
- Customizable
- Manageable
- Little options and flexibility with creating visitor groups
- Does not organize product categories very well
- Difficulties with A/B testing
- Too many separate Optimizely products that aren't included in the Cloud
September 15, 2021
Solid e-Commerce Solution, But CMS Side is Not As Robust.
We purchased this when it was Insite Commerce and are using it for both the eCommerce catalog and our marketing website. We chose to use the CMS as well for the ability to use the eCommerce database to update feed pages on the CMS side while making one change in the catalog side. We did not have eCommerce prior and were also going through a rebranding of our company and a redesigned website overhaul.
- The e-commerce catalog can be relatively turnkey.
- The turnkey hosting and site uptime are very good.
- There are robust features and functionalities to build a modern turnkey e-commerce site.
- The CMS side of the system is not as intuitive as it could be, but not quite as simple as WordPress, for example, to customize and deploy a unique look. It has required a heavy level of customization by our third-party integration provider that made code-level changes to support the site.
- We have run into the need to customize our templates more than we would like, which has been costly and keeps us reliant on our certified development partner. We would like more control over the ability to customize our templates and functionality.
- The native form building has not been turnkey or easy for us to set up without reliance on our development partner to make the changes. We have moved on to using an external form solution as a result and one where our internal design team and our digital marketing agency can both maintain and customize with ease.
- We have had a number of bugs that broke our site when upgrades happened and were customer-facing issues that took days to fix.
- There is not the concept of a staging server that automatically can then push the functionality to the live site. We are required to copy over the functionality into the production site, which makes it extra time-consuming to maintain and keep in sync the sandbox site with the production. In the past, I have used CMS [platforms] that were much more elegantly designed in terms of previewing functionality first and then launching it into production with a series of checkboxes and validations. This would be a huge upgrade to add that functionality.
August 31, 2021
Great Product, Very Happy with our Results so far!
We are using it to support our eCommerce platform that our customers use to find and purchase products.
- Search
- Product recommendation
- Order management
- Analytics reporting
- Connecting data to outside platforms
- Exporting data
August 24, 2021
In My Experience: A Rough Start
After replacing the "home-grown" website, it is used across the entire organization. The problem it addresses is compliance with PCI. The old system did not know how to authorize credit cards in CenPOS or make API calls to Avatax. These were major issues that needed addressing. We now have accurate sales tax and credit card authorizations.
- It is a current-looking site.
- The integration with SX.e is pretty tight.
- It calculates shipping charges.
- It deployed with a major bug in Guest checkout. It is now fixed, but we lost a lot of business because of it.
- The pricing API is not working.
- Support for multi-warehouse product availability would be helpful. If we have the product in stock in any warehouse, we should be able to book the order.
August 03, 2021
Solving B2B problems with B2B solutions!
Optimizely B2B Commerce Cloud is used company-wide by both internal users/employees and also external customers and users as well. We have a vast catalog of products across varying categories that have been set up in our ERP for over 15-20 years. Finding a platform that was hooked directly into our ERP, but also offered large-scale B2B services was a key selling point for our team. We're continually pushing out new customizations and upgrades, and the Optimizely team is also great at listening to the community through their Feedback and World User forums to make the changes that will directly affect us all as users. As a company, we're currently in the process of using B2B Commerce Cloud as a pseudo-PIM system and developing APIs for it to act as a middle man "storage point" for our omnichannel selling experience (3rd party sales channels, EDI, Punchout, etc). Our customers enjoy the out-of-the-box functionality and we love being able to directly port all of our crucial ERP data directly into B2B Commerce Cloud to be as transparent with customers as possible when it comes to their accounts, orders, purchase history, etc.
- Integration Jobs/Connections - Providing a good out-of-the-box solution to hook into ERPs and common endpoints.
- Design and Development Partner Network to work with - If you have customizations in mind, the Optimizely partner network will give you the chance to find a suitable partner to meet your needs.
- Good layout/flow/settings breakdown - There are a lot of "redundant" settings, but the more management access, the better.
- The out-of-the-box designs/templates could be better.
- Usability is lacking on some pages due to the API calls being made, but this is likely an issue on our end and not Optimizely.
- There are a lot of basic import/export functions that don't exist or that don't work correctly. The ability to import plain text category strings by product, importing specific user data, see alternate units of measure on products (not just default), etc.
- There isn't a lot of visual feedback on the front end for users when clicking buttons/elements, removing table elements, etc. When the user clicks on something, it usually takes 3-7 seconds before anything occurs and most users will just assume nothing happened and click the button or element over and over.